This is a lovely hotel situated at the top of a hill nestled in the Beitou district of Taipei. Here’s my review!
1. Customer service - THE BEST. Professional, polite, accommodating.
2. Room - this is where I did not understand the 5-star rating. It was fine, but, for example, the king-sized mattress was 2 twin beds set next to each other and the midline seam was totally obvious, especially because one of the mattresses was higher than the other. The windows were very small, both in the bathroom and bedroom, so it felt very confining and stifling.
3. Piacere - The included breakfast was stellar. The buffet selection was very diverse and they also provided an entree meal. The quality of the food was excellent and, of course, the service was amazing.
4. Hot spring - The public hot spring room was very clean, and beautiful. I only used the outdoor open air pool for a soak and it was so lovely. I used the in-room tub once as well, which was calming.
Overall I enjoyed the stay and hotel very much, but considering how much it cost, I felt there were a few details that could have been improved (e.g. the mattress)