8/10 Good
JUAN, San Antonio
Travelled with family
Sep 29, 2025
Liked: Staff & service
Disliked: Property conditions & facilities
The property was easy to find and had ample parking. The night attendant I was greeted by was very polite approachable friendly and very helpful in making our check-in a breeze. We were issued a room on the ground floor with access to the parking lot which made our move in very convenient. The reason for not giving all five stars reviews is this, you are greeted at the lobby with a stagnant smell and heavy sense of moisture in the air. The rooms themselves although cleaned, do reflect a need for renovation. The sliding door was sticking, the carpet is stained and the a/c unit is loud as it works to cool the room. The beds were clean and the room did not have the same smell as the lobby which made it acceptable. We were very tired and planned to stay only a few hours to sleep and bath. Not long enough to enjoy the amenities of the location if any (which I was informed by the attendant that the currently don’t offer a continental breakfast option). I would like to use the again when the upgrades are made.
JUAN
Stayed 1 night in Sep 2025