Book a hotel near Verna Industrial Estate, Verna

" We have been staying at this property since its Hyatt days, which makes this February visit even more disappointing. Four families travelled from different cities to celebrate an 80th birthday. Despite sharing all booking details in advance, there were repeated lapses. I received an incorrect airport pickup call meant for another guest, and the response from the front office was a routine, mechanical apology with no ownership. More seriously, although all four rooms were booked under my ID and secured with my credit card, the staff asked my father-in-law and sister-in-law for their cards and charged ₹50,000 to my sister-in-law without authorisation. Even after raising the issue, the amount has not been reversed 12 days later. On checkout, I was again asked about collecting payments from others, forcing me to settle everything myself to avoid further confusion. The property is lovely, but the front office operations are deeply disappointing. A milestone family celebration was overshadowed by preventable errors and poor handling."

"We had a wonderful stay at Heritage Village for my birthday. Every single staff member was excellent- friendly, courteous and helpful. I can't remember all of their names but do remember Ganesh and Abigail on reception along with Naira and Balakrishna at Chutney. We spoke to the lovely female head chef at Chutney to thank her for the wonderful breakfast buffets - again her name eludes me but she was so sweet and does an excellent job. The food at both breakfast and the restaurants was out of this world and the service was impeccable throughout. Staff were so sweet in helping with any request. The rooms could be upgraded, that's my only criticism. Otherwise we were very happy, especially with the beautiful towel art for my birthday from the housekeeping team. We'll be back! Thank you to all staff for making our stay amazing "

"The staff were good overall but the building has seen better days. The restaurant had closed when I got there so we all had to venture out and find an evening meal. I would however say overall, the price is a fair reflection of the conditions "

"Very good service and rooms"

"All furniture are in bad aesthetics, Walls are Soaked with sealants, poor and sick feeling, Hell amount of dust under the bed on floor. Which could be better. Food in Restaurant was not as per expectations, a single bill for food and beverages was good to have, however all the staffs were very good and supporting. "