Riviera Plaza & Conference Center Vernon British Columbia ratings based on 5 Verified Reviews
Review Summary
3.2
out of 5
3.0 out of 5.0
Room cleanliness2.5 out of 5.0
Service & staff2.5 out of 5.0
Room comfort0.0 out of 5.0
Hotel condition2.5 out of 5.0
Guest reviews for Riviera Plaza & Conference Center Vernon British Columbia
Everyone (3)Family (2)
1 out of 5
The staff is almost non existent at the front desk. The rooms are terribly outdated and have a funky smell. I do believe the hotel caters to transient type people (which is good, I’m not knocking that), but security in and around the hotel could be stepped up a bit. We forgot a pair of blundstones in the room- which I called to let them know. They found them and set them aside. When I returned to get them- they could not be located. We stayed June 16- and I spent until September 16 trying to get them back. Numerous calls, (in which most times nobody even answered the phone), stopped by while traveling thru 3 seperate occasions to be told- they are still looking…and then my final time on Sept 16, when the front desk man told me they don’t keep things past 3 months. The day I checked out I called about the shoes- they confirmed at that point they had them. So essentially I spent 4 months trying to get them back. End result- they don’t have them. I’m out a good pair of boots- and some hotel clerk got a hell of a score. Disgusting business practice.
Posted by kacey on 19 Sep. 2023
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Comment from Hotel Management
21 Sep. 2023
by Riviera Team
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
5 out of 5
Posted by Cindy on 11 Jan. 2023
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3 out of 5
Posted by bill on 12 Nov. 2021
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2 out of 5
I will never stay at this hotel or recommend it for any of my friends or family.
· Website states that there is air conditioning in all rooms – not in the one I was in
· Website states there are blackout curtains/drapes in all rooms – not in the one I was in. It actually only had blinds with missing slats and couldn’t be opened/closed properly.
· Website didn’t mention that the swimming pool was closed, for repair (not closed due to Covid).
· Hotel charges a “Covid cleaning fee” PER NIGHT STAYED. But, my room was never cleaned during my stay (3 nights), and I actually found garbage on the floor from the previous stay.
I brought all of these up to the hotel, and never received a reply.
Posted by Christine on 24 Sep. 2021
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Comment from Hotel Management
24 Sep. 2021
by Riviera Plaza and Conference Centre
We apologize for the inconvenience you experienced during your stay. We will look deeply all maintenance problems you encountered. We will do our part to communicate with our third party companies with the update in the amenities to avoid miscommunication.
Thank you.
5 out of 5
It was loud by the highway but beds are room was roomy and comfortable for our family of 6
Posted by Donna, from Alberta on 13 Jul. 2020
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Comment from Hotel Management
14 Jul. 2020
by Village Green Hotel
Thanks Donna! We appreciate your feedback and are glad your family was comfortable. Have a great day.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
