See all properties
Save

The Castle at Swan Lake

3.5 star property
3.5-star guestrooms with kitchens

Choose dates to view prices

Photo gallery for The Castle at Swan Lake

View from property
Seasonal outdoor pool, pool umbrellas, sun loungers
Property entrance
King Executive Suite
Reception

Reviews

9.4

Exceptional

Popular amenities

  • Air conditioning
  • Pool
  • Hot tub
    Hot tubHot tub
  • Pet-friendly
    Pet-friendlyPet-friendly
  • Laundry
    LaundryLaundry
  • Parking included
    Parking includedParking included

Check-in time

4:00 PM

Check-out time

11:00 AM

Explore the area

Map
7905 Greenhow Road, Vernon, BC, V1B 3S2
  • Popular LocationSplashdown Vernon7 min walk
  • Popular LocationHistoric O'Keefe Ranch5 min drive
  • Popular LocationVillage Green Shopping Centre6 min drive
  • AirportKelowna, BC (YLW-Kelowna Intl.)40 min drive

Similar properties

Exterior
Prestige Vernon Hotel
Pool
Hot tub
Pet-friendly
Parking included
4.3 out of 5, Excellent, (1005)
The price is CA $210
per night
CA $244 total
includes taxes & fees
10 Aug - 11 Aug
Prestige Vernon Hotel

About the area

Vernon

In Vernon .You'll be within half a mile (1 km) of Splashdown Vernon and 2 miles (3 km) of Swan Lake with a stay here. Historic O'Keefe Ranch and Village Green Shopping Centre are also within 6 miles (10 km).

What's nearby

  • Splashdown Vernon - 7 min walk
  • Swan Lake - 20 min walk
  • Historic O'Keefe Ranch - 5 min drive
  • Village Green Shopping Centre - 6 min drive
  • Silver Star Mountain Resort - 27 min drive

Getting around

  • Kelowna Intl. Airport (YLW) - 41 min drive

Restaurants

  • ‪McDonald's - ‬6 min drive
  • ‪Burger King - ‬6 min drive
  • ‪Tim Hortons - ‬6 min drive
  • ‪Wendy's - ‬6 min drive
  • ‪Starbucks - ‬6 min drive

About this property

The Castle at Swan Lake

3.5-star guestrooms with kitchens
The Castle at Swan Lake offers its guests a spa tub and a seasonal outdoor pool. There's a restaurant on site. A business center and a meeting room are available.

A computer station is on site, and both WiFi and wired Internet are free in public spaces. A terrace, barbecue grills, and a vending machine are also featured at The Castle at Swan Lake. Self parking is free.

Smoking is allowed in designated areas at this 3.5-star Vernon hotel.

  • 44 guestrooms or units
  • 2 levels
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
  • Game room or arcade
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Television in lobby
  • Elevator
  • Smoking in designated areas
  • 1 conference room
  • Dining venue
The Castle at Swan Lake offers 44 air-conditioned accommodations, which are accessible via exterior corridors and feature fireplaces and coffee/tea makers. Rooms open to balconies or patios. Beds feature premium bedding. Flat-screen televisions come with cable channels. Accommodations at this 3.5-star hotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations with deep soaking bathtubs and rainfall showerheads, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and ceiling fans. Change of towels and change of bedsheets can be requested. Housekeeping is provided weekly.

Languages

English

Property amenities

Family friendly

  • Arcade/game room
  • Fence around the pool
  • Full-sized refrigerator
  • Kitchen
  • Laundry facilities
  • Microwave
  • Seasonal outdoor pool

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Free self parking on site
  • Free RV/bus/truck parking on site

Food and drink

  • 1 restaurant

Things to do

  • Arcade/game room
  • Seasonal outdoor pool
  • Spa tub

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • 13 stairs to reach property
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • Cable channels
  • Flat-screen TV

Bedroom

  • Air conditioning
  • Bed sheets
  • Ceiling fan
  • Premium bedding

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower/tub combination
  • Towels

Outdoor space

  • Balcony or patio

Food and drink

  • Coffee/tea maker
  • Cookware/dishes/utensils
  • Dishwasher
  • Kitchen
  • Microwave
  • Refrigerator
  • Stovetop

More

  • Access via exterior corridors
  • Fireplace
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 10:30 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 19

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM
Front desk staff will greet guests on arrival
If you are planning to arrive after 10:00 AM please contact the property in advance using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation
Property is located on a hill and guests with mobility issues may find accessibility limited.

Access methods

Staffed front desk

Pets

  • Pets: CAD 28.25 per accommodation (varies based on length of stay)
  • Only dogs are allowed
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 200 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: CAD 28.25 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 25 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Minimum Spring Break check-in age is 25 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation.

We should mention

  • The seasonal pool will open in May and close in September.
  • Children 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Castle Swan Lake Pomeroy Hotel Vernon
Castle Swan Lake Pomeroy Hotel
Castle Swan Lake Pomeroy Vernon
Castle Swan Lake Pomeroy
Castle Swan Lake Hotel Vernon
Castle Swan Lake Hotel
Castle Swan Lake Vernon
Castle Swan Lake
The Castle at Swan Lake by Pomeroy
The Castle at Swan Lake Hotel
The Castle at Swan Lake Vernon
The Castle at Swan Lake Hotel Vernon

The Castle at Swan Lake Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 707 out of 1004 reviews" "
Rating 8 - Good. 237 out of 1004 reviews" "
Rating 6 - Okay. 42 out of 1004 reviews" "
Rating 4 - Poor. 10 out of 1004 reviews" "
Rating 2 - Terrible. 8 out of 1004 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Shantih

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The stay was overall okay. The beds were memory foam which I find very uncomfortable as they don’t support your back at all. I also felt less comfortable after reading their sticker on the bathroom mirror saying to use their makeup remover wipes as all stains on linens will be charged to you as a guest. I don’t use chemicals on my face, first of all so I didn’t need your wipes. It’s more about the principle of the matter, you get a stain on a towel or the bedsheets and they charge you? What if you got your period in the night and didn’t realize it? Use some bleach and stain remover and clean your linens without making guests feel uncomfortable with your passive aggressive post it notes. Especially for what they are charging, that just seems unnecessary and unprofessional.
Stayed 1 night in Apr 2024

10/10 Excellent

marianne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are amazing as always
Stayed 1 night in Apr 2024

10/10 Excellent

Chere

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We spent our 25th anniversary here..they let us check in early...the staff was amazing..the suite was incredible. I am absolutely going to stay here again..thank you so much for the hospitality.!!
Stayed 1 night in Apr 2024

8/10 Good

Surender

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location just 5 min outside Vernon
Stayed 2 nights in Apr 2024

8/10 Good

Kyle

Stayed 1 night in Apr 2024

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large room
Stayed 1 night in Apr 2024

10/10 Excellent

Jesse

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
We stay at the same time every year, and there has been the same issue for the past couple of years: the septic needs to be pumped sooner. We were affected by the smell when we were having dinner at the Bistro, as we could smell the septic system (feces) during dinner. In addition, the toilet in our room would not flush, and had to be plunged -- in itself an ordeal as there is only one plunger for the entire complex. Every room should have a plunger.
Stayed 5 nights in Apr 2024

8/10 Good

Todd

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely facility in a not so great area of town right on a very busy highway 97 in and out of Vernon. Rooms are quiet but balcony on west side of suites is very noisy. Would however definately stay there again.
Stayed 2 nights in Apr 2024

10/10 Excellent

Olga

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel - well maintained and provided great service. We enjoyed our visit
Stayed 3 nights in Apr 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay in upper units
The front desk moved us a couple of times attempting to get a quieter room as hotel was busy (hockey team(s) in upper units) and sound insulation between floors not great. Appreciated that they wanted to meet our expectations for quiet. Would suggest staying in the upper suites to avoid having other guests overhead. Otherwise, was an enjoyable stay.
Stayed 1 night in Mar 2024

8/10 Good

Tannis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property and rooms are very nice extremely spacious. We got a VIP bottle of wine in our room but unfortunately the room only had one wine glass and it wasn’t very clean so I had to wash it I don’t like the fact that they take a $200 deposit and it doesn’t go right back on the card afterwards most hotels release the hold and it shows up immediately. They say it’s the credit card but if it’s the credit card that would happen all the time, the whole amount seems excessive if it was $5100 like most hotels then I could handle a little bit better. The girl at the front desk was nice but not overly friendly. She sped out the instructions kind of like rules. She made it very clear that I would be charged five dollars for the two room keys. She gave me if I didn’t return them. Also, there is a note in the washroom saying that if you dirty their linens or towels that you will get an extra charge they do provide make up wipes, which was very convenient. As nice as the hotel was, I doubt I would stay there again just because of the credit card hold alone.
Stayed 1 night in Mar 2024

10/10 Excellent

Adam

Stayed 1 night in Mar 2024

10/10 Excellent

marianne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent as always
Stayed 1 night in Mar 2024

8/10 Good

Adam

Liked: Cleanliness, property conditions & facilities, room comfort
everything was great but there was a strong smell of sewage one day. i suspect that it was a one-off issue, but as it was our first time staying there we really don't know. Otherwise it was great.
Stayed 2 nights in Mar 2024

10/10 Excellent

Inga

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful facility. Clean and convenient. Access from hiway is a bit hard
Stayed 5 nights in Mar 2024

8/10 Good

Jesslyn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The unit was clean and comfortable. We had no issues checking in and the staff was very friendly. We appreciated how private the unit felt and we had no issues with noise from other rooms. The only negative we had was the kitchen didn’t have any cooking sheets and we brought food to prepare in the oven.
Stayed 1 night in Mar 2024

10/10 Excellent

Spencer

Stayed 1 night in Mar 2024

8/10 Good

ANALIZA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The view was nice but it was close to the highway so it can be a bit noisy.
Stayed 3 nights in Feb 2024

10/10 Excellent

Victoria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Plenty of space for our family of 5. Great room amenities and so clean
Stayed 2 nights in Mar 2024

10/10 Excellent

marianne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent as always
Stayed 1 night in Feb 2024

10/10 Excellent

Shelby

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Xiaoshu

Stayed 3 nights in Feb 2024

10/10 Excellent

Gayle

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was easy to get to and offered lots of parking. The area was quiet except for the traffic from the highway. However that seemed to quiet right down at night. The kitchenette was well stocked and very convenient. The soaker tubs were nice and the facility was overall very clean. Would certainly stay again.
Stayed 3 nights in Feb 2024

10/10 Excellent

Michael D.

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024