"We were provided with a free early check in. The staff is professional, helpful and friendly. It has a great value and perfect location, only a few minutes walk to V&A. "

"Great place to stay, close to shops and restaurants. Very well managed site, immaculately kept. Serviced daily with a well equipped kitchen. Things that could be improved - on booking it would be good to know which apartment block you are in, rather than just being able To select how many bedrooms etc. Aldo, what to expect when you check in e.g. that you follow them on a mini bus up to your apartment. But overall, a very pleasant stay. Thank you"

"Location was great really close to V&A waterfront staff were very friendly & helpful. Food at hotel & breakfast was good plenty of choice. Outdoor area on 2nd floor was good. Only recommendadtion would be to have an outside seating area on ground floor would be ideal."

"Breakfast was good, room comfortable. One day we were without hot water and were offered to go to the sister hotel for a shower if required. We were told that the hot water was back on later in the day but when we came to have a shower, there was none coming through. I rang reception and was told that the maintenance would be right there. I ran the hot water taps in the bathroom basins on full for 15 minutes no hot water so I rang again to be told to hold on while they checked with maintenance. I was cut off and nobody rang back so I went down to reception and while there, they rang maintenance who told them that they would be right there. 15 minutes later I went down again and asked what was going on and after they found where maintenance were working, they sent a porter to get them to go to our room. He did turn up and told us that we needed to turn the shower and bath and basins on hot fully open. We got hot water. Wouldn’t it have been easier for the maintenance to tell reception this. I asked for a complaint form but was told that they would tell the manager. We got no call from the manager at all and we were staying for another two days. By the time we got the hot water we had missed our reservation time at the restaurant. "

"No functioning TV for the entire 10 day stay. Faulty network. Booked room with bath but none provided. No electric shaver plug. Was promised a rebate but on checkout none had been processed. "

"The hotel is definitely showing signs oif the need for a refurb. Tired flooring in bar and restaurant, ridiculously noisy AC units, doors to balcony need updating as do the bathrooms. Staff were generally excellent and breakfast selection was good. I stayed in a 6th floor Deluxe Executive room but overall I felt I was paying for the location rather than any other luxuries."