Hilton Grand Vacations Club Ocean Tower Waikoloa Village

4.0 star property
4-star spa resort near Mauna Lani Resort Golf Course

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Photo gallery for Hilton Grand Vacations Club Ocean Tower Waikoloa Village

3 outdoor pools, sun loungers
Property video
Premier Room, 2 Bedrooms, Ocean View (2 King Beds, With Living Area) | Living area
Aerial view
6 restaurants, lunch, dinner served; Hawaiian cuisine

Reviews

7.8 out of 10
Good

Popular amenities

  • Spa
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym

Explore the area

View in a map
69-425 Waikoloa Beach Drive, Waikoloa, HI, 96738
  • Place, Waikoloa Beach Golf Course
    ‪1 min walk‬
  • Place, Anaehoomalu Beach
    ‪3 min walk‬
  • Place, Dolphin Quest
    ‪7 min walk‬
  • Airport, Kailua-Kona, HI (KOA-Kona Intl.)
    ‪30 min drive‬

Room options

Junior Suite, 1 King Bed, Resort View

8.8 out of 10
Excellent
(10 reviews)
  • Resort view
  • 41 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Junior Suite, 1 King Bed, Ocean View

8.6 out of 10
Excellent
(4 reviews)
  • Ocean view
  • 41 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Suite, 1 Bedroom, Resort View (2 Doubles)

8.6 out of 10
Excellent
(7 reviews)
  • Resort view
  • 55 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

Suite, 1 Bedroom, Partial Ocean View (2 Doubles)

  • Partial ocean view
  • 55 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

Suite, 1 Bedroom, Ocean View (2 Doubles)

  • Ocean view
  • 55 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

Suite, 1 Bedroom, Resort View (Plus, 1 King with Sofabed)

10.0 out of 10
Exceptional
(2 reviews)
  • Resort view
  • 66 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Suite, 1 Bedroom, Partial Ocean View (Plus, 1 King)

9.0 out of 10
Wonderful
(2 reviews)
  • Partial ocean view
  • 66 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Suite, 1 Bedroom, Ocean View (Plus, 1 King)

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 66 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Suite, 1 Bedroom, Accessible, Resort View (2 Doubles, Hearing)

  • Resort view
  • 55 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

Junior Suite, 1 King Bed, Accessible, Resort View (Hearing)

  • Resort view
  • 41 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Suite, 1 Bedroom, Accessible, Resort View (Plus, 1 King, Hearing)

  • Resort view
  • 66 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Suite, 1 Bedroom, Accessible, Partial Ocean View (Plus, 1 King, 3x3 Shower)

  • Partial ocean view
  • 66 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Junior Suite, 1 King Bed, Accessible, Ocean View (Roll-In Shower)

  • Ocean view
  • 41 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Suite, 1 King Bed with Sofa bed, Accessible, Ocean View (Hearing)

  • Ocean view
  • 66 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Luxury Suite, 2 Bedrooms, Accessible, Partial Ocean View (Suite, 3x3 Shower)

  • Partial ocean view
  • 81 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 1 Double Sofa Bed

3 Bedroom Ph Partial Ocean view Suite hearing accessible 3x3 Shower

  • Partial ocean view
  • 122 sq m
  • 3 bedrooms
  • Sleeps 8
  • 2 King Beds, 2 Double Beds and 1 Double Sofa Bed

Luxury Suite, 2 Bedrooms, Accessible, Resort View (Suite, Hearing)

  • Resort view
  • 81 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 1 Double Sofa Bed and 2 Double Beds

Luxury Suite, 2 Bedrooms, Accessible, Ocean View (Suite, Hearing)

  • Ocean view
  • 81 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 1 Double Sofa Bed

Suite, 2 Bedrooms, Resort View

10.0 out of 10
Exceptional
(4 reviews)
  • Resort view
  • 81 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 1 Double Sofa Bed

Suite, 2 Bedrooms, Ocean View

  • Ocean view
  • 95 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 1 Double Sofa Bed

Luxury Suite, 2 Bedrooms, Resort View (Suite)

  • Resort view
  • 81 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 1 Double Sofa Bed

Luxury Suite, 2 Bedrooms, Partial Ocean View (Suite)

10.0 out of 10
Exceptional
(1 review)
  • Partial ocean view
  • 81 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 1 Double Sofa Bed

Luxury Suite, 2 Bedrooms, Ocean View (Suite)

7.0 out of 10
Good
(2 reviews)
  • Ocean view
  • 81 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 1 Double Sofa Bed

Luxury Suite, 3 Bedrooms, Partial Ocean View (Suite)

  • Partial ocean view
  • 122 sq m
  • 3 bedrooms
  • Sleeps 8
  • 2 King Beds, 2 Double Beds and 1 Double Sofa Bed

Luxury Suite, 3 Bedrooms, Ocean View (Suite)

  • Ocean view
  • 122 sq m
  • 3 bedrooms
  • Sleeps 8
  • 2 King Beds, 2 Double Beds and 1 Double Sofa Bed

Room, 2 Double Beds (Oceanfront View)

7.6 out of 10
Good
(17 reviews)
  • Ocean view
  • 49 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Room, 2 Double Beds, Partial Ocean View

  • Partial ocean view
  • 49 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Room, 2 Double Beds, Accessible, Partial Ocean View (Roll-In Shower, Hearing)

  • Partial ocean view
  • 49 sq m
  • Sleeps 4
  • 2 Double Beds

Room, 2 Double Beds, Resort View

  • Resort view
  • 49 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Room, 2 Double Beds, Accessible, Resort View (Bathtub)

  • Resort view
  • 49 sq m
  • Sleeps 4
  • 2 Double Beds

Room, 2 Double Beds, Ocean View

8.0 out of 10
Very good
(22 reviews)
  • Ocean view
  • 49 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Standard Room, 1 King Bed, Resort View

8.4 out of 10
Very good
(6 reviews)
  • Resort view
  • 98 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Standard Room, 1 King Bed, Ocean View

8.6 out of 10
Excellent
(7 reviews)
  • Ocean view
  • 98 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Room, 1 King Bed with Sofa bed, Oceanfront

7.0 out of 10
Good
(26 reviews)
  • Ocean view
  • 49 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Room, 1 King Bed with Sofa bed, Partial Ocean View

7.2 out of 10
Good
(30 reviews)
  • Partial ocean view
  • 49 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Room, 1 King Bed with Sofa bed, Resort View

7.4 out of 10
Good
(77 reviews)
  • Resort view
  • 49 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Room, 1 King Bed with Sofa bed, Accessible, Resort View (Roll-In Shower, Hearing)

  • Resort view
  • 49 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Room, 1 King Bed with Sofa bed, Ocean View

7.4 out of 10
Good
(108 reviews)
  • Ocean view
  • 49 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Room, 1 King Bed with Sofa bed, Accessible, Ocean View (Roll-In Shower, Hearing)

  • Ocean view
  • 49 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Standard Room, 2 Double Beds with Sofa Bed, Ocean View

  • Ocean view
  • 98 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

Premier Room, 2 Bedrooms, Ocean View (2 King Beds, With Living Area)

  • Ocean view
  • 295 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 King Beds and 1 Double Sofa Bed

Deluxe Suite, 2 Bedrooms, Partial Ocean View

  • Partial ocean view
  • 95 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 1 Double Sofa Bed

Standard One Bedroom Resort View King Room

  • Sleeps 4

Standard One Bedroom Ocean View King Room

  • Sleeps 4

Two Bedroom Premier Ocean View Room

  • Sleeps 6

Ocean Front View King Room with Sofa Bed

  • Sleeps 4

Ocean View King Room with Sofa Bed

  • Sleeps 4

Ocean View Two Double Room

  • Sleeps 4

Oceanfront View Two Double Room

  • Sleeps 4

Partial Ocean View King Room with Sofa Bed

  • Sleeps 4

Partial Ocean View Two Double Room

  • Sleeps 4

Resort View King Room with Sofa Bed

  • Sleeps 4

Resort View Two Double Room

  • Sleeps 4

One Bedroom Ocean View King Suite Plus with Sofa Bed

  • Sleeps 4

One Bedroom Partial Ocean View Two Double Suite

  • Sleeps 4

One Bedroom Resort View Two Double Suite

  • Sleeps 4

One Bedroom Resort View King Suite Plus with Sofa Bed

  • Sleeps 4

Ocean View Junior Suite

  • Sleeps 2

Resort View Junior Suite

  • Sleeps 2

Room, 1 Bedroom, Ocean View

7.0 out of 10
Good
(2 reviews)
  • Ocean view
  • 64 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Deluxe Suite, 2 Bedrooms, Ocean View

  • Ocean view
  • 81 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 1 Double Sofa Bed

Deluxe Suite, 2 Bedrooms, Partial Ocean View

  • Partial ocean view
  • 81 sq m
  • 1 bedroom
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 1 Double Sofa Bed

Junior Suite, 1 King Bed, Partial Ocean View

10.0 out of 10
Exceptional
(5 reviews)
  • Partial ocean view
  • 48 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

One Bedroom Ocean View King Suite with Sofa Bed

  • Sleeps 4

Junior Suite with Partial Ocean View

  • Sleeps 2

Junior Suite With 1 King Bed And Resort View-Hearing Accessible

  • Sleeps 2

Junior Suite With 1 King Bed-Ocean View-Mobility Accessible Roll In Shower

  • Sleeps 2

1 Bedroom Partial Ocean View King Suite Plus

  • Sleeps 4

1 Bdrm Part Oceanvw King Ste Plus W/ 3x3 Shwr

  • Sleeps 4

One-Bedroom Suite With Two Double Beds And Ocean View

  • Sleeps 4

Standard One-Bedroom Room With 2 Double Beds And Ocean View

  • Sleeps 4

1 Bedroom Ocean Vw King Suite Plus Hear Acc

  • Sleeps 4

1 Bedroom Resort Vw King Suite Plus Hear Acc

  • Sleeps 4

Ocean View Room With 1 King Bed, Roll-in Shower-Hearing Accessible

  • Sleeps 4

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About the area

Waikoloa

Oceanside stay.Your stay at this Waikoloa resort places you within a 10-minute walk of Waikoloa Beach Golf Course and Waikoloa Kings' Course. Also, Anaehoomalu Beach is within half a mile (1 km) and Kings Shops is within 2 miles (3 km).

What's nearby

  • Waikoloa Beach Golf Course - 1 min walk - 0.1 km
  • Anaehoomalu Beach - 3 min walk - 0.3 km
  • Dolphin Quest - 7 min walk - 0.6 km
  • Kings Shops - 12 min walk - 1.0 km
  • Genesis Gallery - 14 min walk - 1.2 km

Getting around

  • Kona Intl. Airport (KOA) - 28 min drive

Restaurants

  • ‪Island Deli - ‬19 min walk
  • ‪Lava Lava Beach Club - ‬3 min drive
  • ‪Starbucks - ‬20 min walk
  • ‪Aloha Wine Bar - ‬19 min walk
  • ‪Lagoon Grill - ‬15 min walk

About this property

Hilton Grand Vacations Club Ocean Tower Waikoloa Village

4-star spa resort near Mauna Lani Resort Golf Course
Hilton Grand Vacations Club Ocean Tower Waikoloa Village offers its guests a full-service spa, 3 outdoor swimming pools, a waterslide, and a fitness center. There are 6 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

Spa services, multilingual staff, and gift shops/newsstands are also featured at Hilton Grand Vacations Club Ocean Tower Waikoloa Village. Parking is available for a fee.

Smoking is allowed in designated areas at this 4-star Waikoloa resort.

  • 514 guestrooms or units
  • 6 levels
  • 6 dining venues
  • Built in 1988
  • Deli
  • Poolside lounge chairs
  • Charging station for electric cars
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Pool or billiards table
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool
Hilton Grand Vacations Club Ocean Tower Waikoloa Village offers 514 accommodations with laptop-compatible safes and safes. Rooms open to balconies or patios. Each accommodation is individually furnished and decorated. 40-inch flat-screen televisions come with cable channels. Additionally, rooms include coffee/tea makers and hair dryers. Cribs/infant beds (complimentary) are also available. Housekeeping is provided daily.
Kohala Spa has couples treatment room(s). The spa is open daily.

Similar properties

Property amenities

Family friendly

  • 3 outdoor pools
  • In-room crib
  • Laundry facilities
  • Snack bar/deli
  • Waterslide

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Self parking on site (USD 48 per day; includes in/out privileges)
  • Secured valet parking on site (USD 55 per day)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily on-the-go breakfast available 6:00 AM to noon for a fee: USD 15 to 35 for adults and USD 17 to 19 for children
  • 6 restaurants
  • A bar/lounge
  • A poolside bar
  • Snack bar/deli

Things to do

  • 3 outdoor pools
  • Billiards/pool table
  • Fitness classes
  • Full-service spa
  • Gym
  • Racquetball/squash
  • Shopping
  • Tennis
  • Waterslide
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • 40-inch flat-screen TV with cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Hair dryer
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Eco-friendly toiletries
  • Electrical adapters
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per accommodation, per stay
  • Resort fee: USD 47.48 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness/yoga classes
  • Phone calls

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for to-go breakfast: approximately USD 15 to 35 for adults, and USD 17 to 19 for children
  • Self parking fee: USD 48 per day (in/out privileges)
  • Secured valet parking fee: USD 55 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, JCB International, debit cards, and cash. This property uses a grey water recycling system and eco-friendly cleaning products. For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

We should mention

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Ocean Tower Hilton Grand Vacations Hotel Waikoloa
Ocean Tower Hilton Grand Vacations Hotel
Ocean Tower Hilton Grand Vacations Waikoloa
Ocean Tower Hilton Vacations
Ocean Tower by Hilton Grand Vacations
Hilton Grand Vacations Club Ocean Tower Waikoloa Village Resort

Hilton Grand Vacations Club Ocean Tower Waikoloa Village Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 526 out of 1192 reviews
Rating 8 - Good. 253 out of 1192 reviews
Rating 6 - Okay. 170 out of 1192 reviews
Rating 4 - Poor. 140 out of 1192 reviews
Rating 2 - Terrible. 103 out of 1192 reviews

8.2/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Leyla

Stayed 5 nights in Jan 2026

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2026

2/10 Terrible

Karmelo

Stayed 1 night in Jan 2026

10/10 Excellent

Randle

Stayed 1 night in Jan 2026

8/10 Good

Ash

Stayed 2 nights in Dec 2025

4/10 Poor

Tracy Nicole, Long Beach

Disliked: Cleanliness, amenities, property conditions & facilities
Sraff was not helpful. Room was old and smelled musty. Bed was horribly uneven. Carpet was filthy. I called the front desk because a lightbulb was burned out and i was put on hold for10 minutes. Twice. When i finally got through, they said someone would be up. No one came up the entire time. I was there. I stayed at this same hotel 9 years ago. I will not go back again. Suoer disappointed.
Stayed 6 nights in Dec 2025

10/10 Excellent

Ernesto

Stayed 5 nights in Dec 2025

10/10 Excellent

David

Liked: Cleanliness, amenities, property conditions & facilities
Staff was great!!!
Stayed 1 night in Jan 2026

6/10 Okay

Brittany

Liked: Cleanliness
Disliked: Staff & service
The property itself is beautiful and well kept, however the staff were considerable rude, our rooms were seperated, the hotel lacked food options, one of our rooms was barely cleaned, our rooms weren't ready upon arrival and ultimately we felt it was underwhelming and overpriced with additional charges for what we were already spending to stay there. While we loved the lagoon and the beauty of the property, we would not stay again due to the amentities and staff.
Stayed 7 nights in Dec 2025

8/10 Good

Lawrence

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2026

6/10 Okay

nikolaos

Travelled with family
Liked: Amenities
It’s old , large room though
Stayed 6 nights in Dec 2025

2/10 Terrible

shentao

Travelled with family and small children
Disliked: Cleanliness
During our four-day stay, no one ever cleaned our room. We called the front desk, but no one was ever sent to help.
Stayed 4 nights in Dec 2025

2/10 Terrible

Tom

Very Very slow.
Stayed 1 night in Dec 2025

2/10 Terrible

Larry, Palatine

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The view from the balcony was incredible. We had an oceanfront room reserved. Breakfast was limited to a small breakfast burrito, cheese biscuit, etc. It was not a full breakfast. The type of breakfast purchased from a Starbucks. Room was relatively clean, but carpet was worn and outdated. Plumbing was not good. Water backed up. We, customers, should be allowed to use a room where bathroom water backs up. We are paying a lot of money to rent from this property. I am also own a Hilton timeshare and sad to see the condition of this room. My son and his wife rented a suite and it was extremely nice with updated equipment. I have videos of the water backing up. The front office quickly addressed the problem. We should not be subject to these subpar conditions when reserving from a Hilton property. Disappointed Hilton time share owner and exclusive preferred Hilton hotel user. BTW - I did not use my timeshare points on this trip; however, made 2 separate reservations.
Slow drainage
Sunset view from the Room
Stayed 6 nights in Dec 2025

6/10 Okay

Katrina nicole

Liked: Cleanliness, amenities, property conditions & facilities
The resort was overbooked and so they could not place me in my reserved room. They had to put me in a different location. Although this was a major inconvenience the staff were very apologetic so much so they personally escorted me to my room in a golf cart. I'm on vacation and try not to cry over spilled milk, but you don't want these types of experiences to ruin your vacation.
Stayed 1 night in Dec 2025

8/10 Good

Stanley, Reno

Stayed 4 nights in Sep 2025

6/10 Okay

edward

Disliked: Staff & service, amenities
Poor service; Rude Car valet
Stayed 2 nights in Dec 2025

10/10 Excellent

Kirstin

Stayed 4 nights in Dec 2025

8/10 Good

Chinar

Stayed 6 nights in Dec 2025

6/10 Okay

Justin

Travelled with family, Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
The staff was very unhelpful (besides the maintenance staff). Concierge just wanted to sell luau tickets instead of actually helping. I ended up booking all of the activities on my own. Golf and dolphin quest were fantastic, just book it yourself to save the hassle of using the “concierge.” Front desk and guest service agents knew nothing about the property and amenities other than that it was 62 acres, which became problematic when the tram was out multiple times and you have to walk all the way across the resort and back which takes 45 minutes (ocean tower to Kona pool) to get a snack. Room service is only 5pm-9pm and it’s only over priced Italian food (spaghetti and meatballs $45, small pepperoni pizza $38). The lack of dining options for breakfast, lunch, dinner, late night, was a major issue. It was such a shame because the property itself is beautiful but the lackluster service and lack of dining options guaranteed I will not return. Stay somewhere else with more/better dining, and a beach.
Stayed 4 nights in Dec 2025

10/10 Excellent

Isaiah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 1 night in Dec 2025

8/10 Good

Veronica

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff was great and the rooms too, the tram broke a lot and you would have to walk property to property but it was really beautiful!
Stayed 2 nights in Dec 2025

10/10 Excellent

KEMAI

Beautiful resort, 2 bathrooms, great room
Stayed 2 nights in Dec 2025

2/10 Terrible

Michael, Washington

Liked: Cleanliness
Disliked: Staff & service
Unfortunately, during the first part of my stay, I noticed that the Hilton posted a pending charge to my card for the amount that I had already paid Expedia for (I had prepaid a large portion of my stay to Expedia). Concerned that I was being double-charged, I went to the Front Desk and showed the clerk the Expedia receipt and the response was that it was a problem between me and Expedia. I demanded to know if Expedia had made any advance payment to Hilton as my receipt suggested. I got no answer and she called the manager. A few hours later, she informed me that the manager said the pending charge for the amount of what I had already paid Expedia for was taken off. I checked my credit card transactions and the amount that I had prepaid Expedia was taken off. Inexplicably, two days later, the amount that I paid Expedia was once again posted on my credit card transactions. At that point, I decided not to worry about it until after my vacation. About 4 days after I checked out of the Hilton, the charge for the prepaid amount that I had paid Expedia was removed from my credit card and the final amount charged by the Hilton reflected what I owed it. I’ve been a long time user of Expedia and this is the first time that this strange billing has ever happened. I’m disappointed with both Expedia and Hilton. I assume Expedia refers many customers to the Hilton chain. Please communicate with each other about billing practices and inform customers about what to expect.
Stayed 4 nights in Dec 2025

6/10 Okay

Heather, Corunna

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The room was great - beautiful view and cleaned daily. The monorail broke down a few times and was very slow. Restaurants were few and closed early. Only 1 breakfast place and the buffet was way over priced for options/quality. The coffee shops were always lined up as there was only 2 for the whole resort. For a resort - they lacked enough water rentals amenities and activities.
Stayed 4 nights in Dec 2025