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"Our view was very nice, staff was friendly hotel and room was very clean. Very nice stay overall. " More

By a verified traveller on Sun 15 Mar 2020

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Hotel Description

Hotel near Detroit Windsor Tunnel, connected to the convention center in Windsor

City center stay

You'll find Detroit Windsor Tunnel and University of Windsor within 2 miles (3 km) of this Windsor hotel. Art Gallery of Windsor and Adventure Bay Family Water Park are also within half a mile (1 km).

Free breakfast

This hotel features an indoor pool and a fitness center. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. You'll appreciate the sauna, bar/lounge, and free newspapers.

Free Internet, comfy beds

The 305 individually decorated guestrooms offer free WiFi and free wired Internet, as well as comfy beds. LCD TVs come with digital channels, and other amenities include refrigerators and premium bedding.

Standard Room, 1 Queen Bed, Accessible, Bathtub

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
C$114* Per night/room 31 May - 1 Jun.

Standard Room, 1 King Bed, Refrigerator, River View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Refrigerator, River View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Queen Beds, Refrigerator, River View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 1 Queen Bed, Refrigerator, River View

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Suite, 1 King Bed with Sofa bed, River View, Corner (with Sofabed)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Best Western Plus Waterfront Hotel ratings based on 41 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Best Western Plus Waterfront Hotel

Everyone (15) Couples (6) Family (10)
1 out of 5
Room wasn't up to the mark what I paid for, It looked old and was maintained that well, I stayed at different hotels where they provide tooth brush and paste in a room however here i had to asked for it.

Posted by on 12 Feb. 2020

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Comment from Hotel Management

12 Feb. 2020 by Karim

We will address this directly .

4 out of 5
Were told we had to pay for parking , when there was a free parking lot at the back of hotel ! Could get some 21st Century televisions , with some internet options , would be great . Having all the elevators working would be awesome , had to wait 10 full minutes for an elevator & still had to cram in , as it was full to capacity ! Would it kill you to extend the brunch to 11 or 12 ? Everyone comes at the same time , there's no seats to be found & a line up for food !

Posted by on 5 Jan. 2020

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Comment from Hotel Management

6 Jan. 2020 by Iyad Y

Dear Guest Thank you for your feedback regarding your recent visit at our hotel. And please accept our sincerest apologies for the inconvenience you have experienced during your stay at our hotel. Rest assured that this issue will be looked into. We value your comments and we look forward to welcoming you soon again. Sincerely Iyad Y Front Desk Supervisor

4 out of 5
GOOD NICE VIEW GREAT AREA WOULD HIGHLY RECOMMEND

Posted by on 2 Dec. 2019

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Comment from Hotel Management

2 Dec. 2019 by IY

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, IY

5 out of 5
Great location. Friendly staff. Close to hockey games in Detroit. Casino is walking distance. Beautiful view of Detroit river.

Posted by on 13 Nov. 2019

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Comment from Hotel Management

14 Nov. 2019 by Karim

Thank you for staying with us , we appreciate your feedback .

4 out of 5
The view from our room of the Detroit river was great. The staff was pleasant and helpful and complimentary breakfast had a lot of variety to choose from.

Posted by on 23 Sep. 2019

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Comment from Hotel Management

24 Sep. 2019 by Karim

Thank you for staying with us , we appreciate your feedback .

3 out of 5

Posted by on 3 Sep. 2019

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Comment from Hotel Management

4 Sep. 2019 by Karim

we will address this directly .

4 out of 5

Posted by on 22 May 2019

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Comment from Hotel Management

22 May 2019 by Karim

Thank you for Staying with us , we appreciate your feedback .

3 out of 5
Free Parking. Gluten-Free Menu in Restaurant. Warmer Pool Water.

Posted by on 23 Mar. 2019

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Comment from Hotel Management

25 Mar. 2019 by Stephanie

Hello, Thank you so much for the feedback.By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

3 out of 5
1 elevator working for whole hotel during March Break , really ??

Posted by on 12 Mar. 2019

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Comment from Hotel Management

12 Mar. 2019 by Karim

sorry for that inconvenience , we working hard to get the other elevators up and running soon .

5 out of 5
Our view was very nice, staff was friendly hotel and room was very clean. Very nice stay overall.

Posted by , from Windsor on 15 Mar. 2020

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Comment from Hotel Management

15 Mar. 2020 by Karim

Thank you for staying with us , we appreciate your feedback .

About the Best Western Plus Waterfront Hotel

Location 277 Riverside Drive West, Windsor, ON N9A5K4

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Best Western Plus Waterfront Hotel offers its guests an indoor pool, a sauna, and a fitness center. You can enjoy a drink at the bar/lounge. You'll find a 24-hour business center on site. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Event space at this hotel measures 1938 square feet (180 square meters) and includes conference space. The business-friendly Best Western Plus Waterfront Hotel also features multilingual staff, complimentary newspapers in the lobby, and a fireplace in the lobby. Parking is available for a fee. This Windsor hotel is smoke free.

  • 305 guestrooms or units
  • 22 levels
  • 1938 sq ft of conference space
  • 180 sq m of conference space
  • Buffet breakfast (free)
  • Bar or lounge
  • Business center (24 hours)
  • Conference space
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Self parking (surcharge)

Transport

  • Airport: Windsor, ON (YQG) (11.8 km / 7.4 mi)
  • Train station: Windsor Station (3 km / 1.9 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Best Western Plus Waterfront Hotel offers 305 accommodations with coffee/tea makers and hair dryers. Each accommodation is individually furnished and decorated. Pillowtop beds feature down comforters and premium bedding. 42-inch LCD televisions come with digital channels. Bathrooms include shower/tub combinations and complimentary toiletries. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Separate bedroom
  • Pillowtop beds
  • LCD television
  • Digital channels
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Down blanket
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 19

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Due to COVID-19 travel restrictions, this property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: CAD 30.00 per accommodation, per day, plus a deposit of CAD 30.00 per day
  • Only dogs are allowed
  • Maximum 1 per room (weight limit: 40 lbs)
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

  • Only service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Staffed front desk
  • Number of children who can stay free - 2

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 200.00 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: CAD 15.95 for adults and CAD 9.99 for children (approximately)
  • Self parking fee: CAD 15.00 per day (in/out privileges)
  • Pet deposit: CAD 30.00 per day
  • Pet fee: CAD 30.00 per accommodation, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Waterfront Downtown Windsor
  • Waterfront Hotel Downtown Windsor
  • Plus Waterfront Hotel Windsor
  • Best Western Plus Waterfront Hotel Hotel
  • Waterfront Hotel Downtown Windsor Ontario
  • Windsor Hilton Hotel
  • Best Western Plus Waterfront Hotel Windsor
  • Best Western Plus Waterfront Hotel
  • Best Western Plus Waterfront Windsor
  • Best Western Plus Waterfront
  • Best Western Plus Waterfront Hotel Windsor, Ontario
  • Best Western Plus Waterfront Hotel Windsor
  • Best Western Plus Waterfront Hotel Hotel Windsor

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.