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Fabulous hotel with a unique experience and location.
Be cautious of room arrangements though. We booked a twin room for our family of four, and on arrival this was two single beds! The hotel were extremely obliging and helpful to resolve our situation, however the description on Expedia needs to be clearer. We dealt with the hotel directly for resolution as it’s too difficult navigating Expedia to resolve a booking issue.
We have stayed at the W 6 times now over the last 2 years. The hotel is excellent but its the staff that make it, too many to mention, but Grace, Fred, Constantine, Chetan, and Joynal make our days a dream there! A outstanding customer experience, one million percent recommend and cant wait to be back
2nd stay at the W, the hotel is beautiful, but the staff make it special, a special shout out to the wet deck team who always go above and beyond to make the experience special, well done guys
Overall was not a great experience. Check in was chaotic, no one has a clue who was serving who which in turn led to disagreements with guests.
Purposely requested a suite with a track view and was given a marina view. The noise until 4am each night was phenomenal, roof bar and establishments around the Marina. Each morning I repeatedly asked housekeeping if they would kindly not keep slamming the doors when entering and leaving rooms to clean, but nothing changed. The doors do not soft close, they just slam continuously. 9am in the morning there would be around 10/15/20 people lined up for a coffee with 1 person serving.