We have traveled and stayed at over 100 hotels This was by far the worst experience we have ever had. The person behind the counter was beyond rude and very condescending. We had a reservation set through Hotels.com and he told us that he ran our card before we got there and it didnât go through so he canceled our room and told us all the rooms were sold out. We were traveling with my brother and his wife and we had to scramble to find another hotel late at night. We chose pay at the property and he denied us stay at the hotel. Terrible is not a strong enough word.