As a guest of WoodSpring Suites Austin North I-35, you'll find a vending machine, laundry facilities, and express check-out. WiFi is free in public spaces. Limited free parking is available on a first-come, first-served basis.
I booked a queen bed and had a double. The floors are hardwood and were gross and left my feet dirty.
Overall the room was not very clean & the bed was horrible. There was only two floppy pillows on the bed and the sheets/comforter were thin.
They wouldn't let me check in because I'm not 21 even though I called to check to confirm that the check in age was 18 and it says on their website & on the confirmation email for the hotel that the check in age is 18.
I asked for extra towels and was told the would send some to my room. (Never happened)
After going down there again for the towels I had to wait 10 minutes for towels. Finally left without the towels and came back later. Front desk lady made me go bring my towels down in order to get new ones.
I arrived at 9pm
I called to say I was going to arrive at 9pm.
I reserved a 2 bed room.
Also I had reserved the âpay at the propertyâ option.
When I arrived, the hotel was overbooked.
They did not have a 2 bed available. And I had already been charged for the room, before I even showed up. I paid a 2 bed rate and thatâs not what I got.
The poor front desk clerk was asking her manager Paula for help, and Paula was not helpful. She was asked to clock out and go clean my room. Because the cleaning service had not done so that morning. Props to the front desks girls at that property. They deserve a raise.