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Otter Hotel

4.0 star property
4-star hotel near Banff Lake Louise Tourism Bureau

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Photo gallery for Otter Hotel

Rooftop pool
Creator video - submitted by yakeandmarie
Rooftop pool
Lobby sitting area
Breakfast and dinner served

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
1000 600 Banff Ave, Banff, AB, T1L1H8
  • Place, Banff National Park
    ‪1 min walk‬
  • Place, Victoria Glacier
    ‪8 min walk‬
  • Place, Banff Lake Louise Tourism Bureau
    ‪18 min walk‬

Room options

View all photos for Hotel Room 2 Queen Beds

Hotel Room 2 Queen Beds

Hotel Room 2 Queen Beds

9.4 out of 10
Exceptional
(43 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Superior Room, 2 Queen Beds

Superior Room, 2 Queen Beds

Superior Room, 2 Queen Beds

9.6 out of 10
Exceptional
(33 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed

Superior Room, 1 King Bed

9.4 out of 10
Exceptional
(13 reviews)
  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Superior Room, 2 Queen Beds, Mountain View

In-room safe, free WiFi, bed sheets

Superior Room, 2 Queen Beds, Mountain View

9.2 out of 10
Wonderful
(13 reviews)
  • Mountain view
  • 27 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Superior Room, 1 King Bed, Balcony, Mountain View

Superior Room, 1 King Bed, Balcony, Mountain View

Superior Room, 1 King Bed, Balcony, Mountain View

9.0 out of 10
Wonderful
(7 reviews)
  • Mountain view
  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Superior King Suite

Superior King Suite

Superior King Suite

9.6 out of 10
Exceptional
(7 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Mountain View King Suite

Mountain View King Suite

Mountain View King Suite

9.0 out of 10
Wonderful
(18 reviews)
  • Mountain view
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Superior Accessible Room, King

Superior Accessible Room, King

Superior Accessible Room, King

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

About the area

Banff

Uptown District stay.Within a 15-minute walk of this Uptown District hotel, you'll find Victoria Glacier and Surprise Corner. Banff Lake Louise Tourism Bureau and Banff National Park Information Centre are also within 2 miles (3 km).

What's nearby

  • Banff National Park - 1 min walk - 0.0 km
  • Victoria Glacier - 8 min walk - 0.7 km
  • Banff Lake Louise Tourism Bureau - 18 min walk - 1.5 km
  • Banff National Park Information Centre - 18 min walk - 1.6 km
  • Banff Centre for Arts and Creativity - 18 min walk - 1.6 km

Getting around

  • Banff Station - 20 min walk
  • Calgary International Airport (YYC) - 93 min drive

Restaurants

  • ‪The Canadian Brewhouse - ‬17 min walk
  • ‪The Old Spaghetti Factory - ‬18 min walk
  • ‪A&W Canada - ‬2 min walk
  • ‪PARK Distillery Restaurant + Bar - ‬18 min walk
  • ‪Shoku Izakaya - ‬20 min walk

About this property

Otter Hotel

4-star hotel near Banff Lake Louise Tourism Bureau
There's a restaurant on site. WiFi is free in public spaces. Otter Hotel offers its guests 2 hot tubs and a fitness center. Otter Hotel also features multilingual staff, a fireplace in the lobby, and an elevator. Free self parking is available.

This 4-star Banff hotel is smoke free.

  • 174 guestrooms or units
  • Charging station for electric cars
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Fireplace in lobby
  • Elevator
  • No smoking on site
  • Dining venue
Otter Hotel offers 174 accommodations with safes and hair dryers. Cable television is provided. This Banff hotel provides complimentary wireless Internet access. Guests can make use of the in-room refrigerators and coffee/tea makers. Housekeeping is provided daily.

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The price is CA $869
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includes taxes & fees
Jun 8 - Jun 9
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Property amenities

Family friendly

  • In-room refrigerator

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free covered self parking on site

Food and drink

  • A restaurant

Things to do

  • 2 hot tubs
  • Gym

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (42 inch wide door)
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • 50-inch TV with cable channels

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Heating (climate-controlled)
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: CAD 30 per pet, per day
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: CAD 30 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, debit cards, and cash.

We should mention

  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Otter Hotel Hotel
Otter Hotel Banff
Otter Hotel Hotel Banff

Frequently asked questions

How close is Otter Hotel to the airport?

Otter Hotel is 83.9 mi (93-min drive) away from the Calgary International Airport (YYC) airport, the closest popular airport to the property.

How much does it cost to stay at Otter Hotel?

As of Jun 2, 2026, prices found for a 1-night stay for 2 adults at Otter Hotel on Jun 4, 2026 start from CA $749, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Otter Hotel have an airport shuttle?

Airport shuttle services are not available at Otter Hotel.

Does Otter Hotel offer free breakfast?

Otter Hotel does not offer free breakfast.

Is there a casino at Otter Hotel?

No, there is no casino at this hotel.

What time is check-in at Otter Hotel?

Check-in start time: 4:00 PM; Check-in end time: anytime.

Is there free parking at Otter Hotel?

This hotel offers free self parking.

Does Otter Hotel have a pool?

Otter Hotel does not have a pool.

Does Otter Hotel have a restaurant?

Yes, there is a restaurant on site.

Does Otter Hotel have a spa?

There are no spa services available at this hotel.

How close is Otter Hotel to downtown Banff?

Otter Hotel is 0.8 mi away from Banff.

Otter Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1490 out of 1884 reviews
Rating 8 - Good. 251 out of 1884 reviews
Rating 6 - Okay. 99 out of 1884 reviews
Rating 4 - Poor. 26 out of 1884 reviews
Rating 2 - Terrible. 18 out of 1884 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

Reviews

10/10 Excellent

emma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2026

10/10 Excellent

gianni

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and well maintained hotel, beautiful, spacious and comfortable room with a view on the mountain, excellent hot bath area in the open and sauna and decent gym (even though the addition of weighs and mats would be welcome). The only facility which we miss was an office area where to read and use the computer. However all together really excellent and very good quality for money.
Stayed 7 nights in Feb 2026

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
It was an all around great hotel!!
Pool area day time.
Pool area night time.
Pool area, with mountain views
Entrance
Stayed 3 nights in Feb 2026

10/10 Excellent

Paula

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was perfect on the main road at the end of town. Quieter and easily accessible by walking in the town or via bus. We had the mountain view room, which was beautiful. The hotel was very clean and offered coffee and delicious maple tea to prepare in your room. Dinner at the hotel restaurant was delicious! The affiliate hotel across the street was great for breakfast or a nightcap. We look forward to a return visit!
Stayed 5 nights in Jan 2026

6/10 Okay

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property makes a great first impression with friendly and helpful staff, lovely pool area, good dining. Rooms a little tight but well equipped, though the in-counter fridge was not very cold. The spa shower was 10/10. Sleep, however, was difficult. Because of its size this hotel appeals to groups and conferences and the doors close heavily, shake the walls and echo down the hall as group members go between rooms throughout the night. We were really looking forward to this stay but will not return and would not recommend. There are more comfortable sleeps in Banff at this price.
Stayed 1 night in Mar 2026

10/10 Excellent

Chisom

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 3 nights in Feb 2026

10/10 Excellent

Alexandrea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing, they couldnt have been more helpful. Rooms were very clean. Great water pressure in the shower. Hot tub was clean and well maintained with an amazing view.
Stayed 6 nights in Feb 2026

8/10 Good

Marniesa Monet

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were super lovely and they were flexible with our check-out. I stayed in the winter and found it to be a bit slippery near the entrance of the hotel, but was otherwise well maintained.
Stayed 3 nights in Feb 2026

10/10 Excellent

Angel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel I have ever been to. Staff was always helpful and kind.
Room view day time
Lobby
Room view nighttime
Hotel view
Stayed 6 nights in Feb 2026

10/10 Excellent

Jocelyn, Calgary

Stayed 2 nights in Feb 2026

10/10 Excellent

Kostiantyn

Stayed 2 nights in Feb 2026

10/10 Excellent

Danni

Travelled with pets, Travelled with group
Liked: Cleanliness, staff & service, amenities
Room was clean, great hot pools, and enjoyed having a cafe right in the area. We enjoyed the Rocky Mountain Co soaps and shampoos in the bathrooms.
Stayed 2 nights in Feb 2026

8/10 Good

Ayana

Stayed 3 nights in Feb 2026

10/10 Excellent

Jennifer

Liked: Cleanliness, amenities, property conditions & facilities
The rooms were nice and clean. The roof top hot tub was amazing. Definitely will stay there again.
Stayed 2 nights in Feb 2026

10/10 Excellent

Aiden

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The room was spotless and the staff where extremely helpful, the front desk providing robed cups,coffee,tea and hot chocolate the hotel itself was amazing the hot tub is a must experience
Stayed 3 nights in Feb 2026

10/10 Excellent

Jovi

Liked: Cleanliness, staff & service, amenities
Great spot, beautiful view of the mountains and very friendly staff
Stayed 1 night in Feb 2026

10/10 Excellent

Robert

Liked: Cleanliness, amenities, property conditions & facilities
Everything was great! Really nice hotel. Thank you for the birthday cake left in our room. Nice touch.
Stayed 3 nights in Feb 2026

10/10 Excellent

Jennifer

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Everything was lovely
Stayed 2 nights in Feb 2026

10/10 Excellent

Abel Sefani Assefa

Stayed 4 nights in Feb 2026

10/10 Excellent

Ankush

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The staff was really good and room was neat n clean. I really loved staying there
Stayed 2 nights in Feb 2026

10/10 Excellent

Adrien

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Everything was good. The front desk staff were 4 stars instead of 5. At least they got the job done.
Stayed 3 nights in Feb 2026

10/10 Excellent

Kristjan

Stayed 1 night in Feb 2026

10/10 Excellent

Shahriar, Toronto

Stayed 4 nights in Feb 2026

4/10 Poor

Adrian

Stayed 8 nights in Feb 2026

10/10 Excellent

Lucy

Stayed 1 night in Feb 2026