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Otter Hotel

4.0 star property
4-star hotel near Banff National Park Information Centre

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Photo gallery for Otter Hotel

Rooftop pool
Creator video - submitted by yakeandmarie
Mountain View King Suite
Rooftop pool
Lobby sitting area

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Free WiFi
  • Air conditioning

Explore the area

View in a map
1000 600 Banff Ave, Banff, AB, T1L1H8
  • Place, Banff National Park
    ‪1 min walk‬
  • Place, Victoria Glacier
    ‪6 min walk‬
  • Place, Banff National Park Information Centre
    ‪16 min walk‬

Room options

View all photos for Hotel Room 2 Queen Beds

Hotel Room 2 Queen Beds

Hotel Room 2 Queen Beds

9.4 out of 10
Exceptional
(38 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 2 Queen Beds

Superior Room, 2 Queen Beds

Superior Room, 2 Queen Beds

9.6 out of 10
Exceptional
(32 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed

Superior Room, 1 King Bed

9.4 out of 10
Exceptional
(13 reviews)
  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Queen Beds, Mountain View

In-room safe, free WiFi, bed sheets

Superior Room, 2 Queen Beds, Mountain View

9.2 out of 10
Wonderful
(13 reviews)
  • Mountain view
  • 27 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 1 King Bed, Balcony, Mountain View

Superior Room, 1 King Bed, Balcony, Mountain View

Superior Room, 1 King Bed, Balcony, Mountain View

9.0 out of 10
Wonderful
(7 reviews)
  • Mountain view
  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior King Suite

Superior King Suite

Superior King Suite

9.2 out of 10
Wonderful
(5 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Mountain View King Suite

Mountain View King Suite

Mountain View King Suite

9.0 out of 10
Wonderful
(15 reviews)
  • Mountain view
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Superior Accessible Room, King

Superior Accessible Room, King

Superior Accessible Room, King

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

About the area

Banff

Uptown District stay.Within a 15-minute walk of this Uptown District hotel, you'll find Victoria Glacier and Surprise Corner. Banff Lake Louise Tourism Bureau and Banff National Park Information Centre are also within 2 miles (3 km).

What's nearby

  • Banff National Park - 1 min walk - 0.0 km
  • Victoria Glacier - 6 min walk - 0.5 km
  • Banff National Park Information Centre - 16 min walk - 1.4 km
  • Banff Lake Louise Tourism Bureau - 18 min walk - 1.5 km
  • Banff Centre for Arts and Creativity - 18 min walk - 1.6 km

Getting around

  • Banff Station - 20 min walk
  • Calgary International Airport (YYC) - 93 min drive

Restaurants

  • ‪The Canadian Brewhouse - ‬17 min walk
  • ‪The Old Spaghetti Factory - ‬18 min walk
  • ‪A&W Canada - ‬2 min walk
  • ‪PARK Distillery Restaurant + Bar - ‬18 min walk
  • ‪Evelyn's Coffee Bar - ‬19 min walk

About this property

Otter Hotel

4-star hotel near Banff National Park Information Centre
There's a restaurant on site. WiFi is free in public spaces. Otter Hotel offers its guests 2 hot tubs and a fitness center. Otter Hotel also features multilingual staff, a fireplace in the lobby, and an elevator. Free self parking is available.

This 4-star Banff hotel is smoke free.

  • 174 guestrooms or units
  • Charging station for electric cars
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Fireplace in lobby
  • Elevator
  • No smoking on site
  • Dining venue
Otter Hotel offers 174 accommodations with safes and hair dryers. Cable television is provided. This Banff hotel provides complimentary wireless Internet access. Guests can make use of the in-room refrigerators and coffee/tea makers. Housekeeping is provided daily.

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Property amenities

Family friendly

  • In-room refrigerator

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free covered self parking on site

Food and drink

  • A restaurant

Things to do

  • 2 hot tubs
  • Gym

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (42 inch wide door)
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • 50-inch TV with cable channels

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Heating (climate-controlled)
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: CAD 30 per pet, per day
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: CAD 30 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, debit cards, and cash.

We should mention

  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Otter Hotel Hotel
Otter Hotel Banff
Otter Hotel Hotel Banff

Otter Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1347 out of 1697 reviews
Rating 8 - Good. 225 out of 1697 reviews
Rating 6 - Okay. 87 out of 1697 reviews
Rating 4 - Poor. 21 out of 1697 reviews
Rating 2 - Terrible. 17 out of 1697 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Lee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Arguably one of the best hotels to stay at in Banff for the average traveller. The reception is warm and inviting, checking in is easy and the parking is well thought out. The hotel has a specacular rooftop hottub with lots of room and the view is spectacular. Heated floors, a wonderful sauna and a well appointed fitness room round out the amenities that I have experienced. The rooms are great and the pour-over coffee provided in the room adds to the warmth the rest of the hotel brings. I stay here as often as I can
Stayed 2 nights in Jan 2026

10/10 Excellent

Josiely Marry

Travelled with family
Liked: Cleanliness, staff & service, amenities
5 stars
Stayed 1 night in Jan 2026

10/10 Excellent

Jason

Liked: Cleanliness, amenities, property conditions & facilities
Great staff and super clean room
Stayed 1 night in Jan 2026

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All was great
Stayed 2 nights in Jan 2026

10/10 Excellent

CHEN, North York

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Nice hot pool with mountain view. Walkable distance to Banff downtown.
Stayed 3 nights in Jan 2026

10/10 Excellent

Anastasiia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2026

8/10 Good

megan

Stayed 5 nights in Jan 2026

10/10 Excellent

Scott

Stayed 1 night in Jan 2026

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Rooms are good, the 2 heated pools are sweet with an amazing background
Stayed 2 nights in Jan 2026

10/10 Excellent

Karen Kayle, Vancouver

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Hotel is really pristine, check-in was fast and smooth.
Stayed 1 night in Jan 2026

10/10 Excellent

Silver

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Amazing!!
Stayed 3 nights in Nov 2025

10/10 Excellent

Jhoana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our first time in this hotel, this is very pretty hotel with great staff, amenitiea are really amazing, definitely will recommend their property to our family and friends, will be bcak herw next time for sure
Very nice hot pool at night time
Very nice hot pool on day time
Stayed 1 night in Jan 2026

10/10 Excellent

Shae

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2026

4/10 Poor

rev

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Broken things in room. When talking to the front desk, was told nothing can be done until the stay is over. Not even a change of room.
Stayed 2 nights in Jan 2026

10/10 Excellent

Daniel

Stayed 4 nights in Jan 2026

10/10 Excellent

Trenton

Stayed 1 night in Jan 2026

10/10 Excellent

Braden

Liked: Cleanliness, amenities, property conditions & facilities
Great modern resort. Heated pools and sauna are a treat
Stayed 2 nights in Jan 2026

10/10 Excellent

Chase

Liked: Cleanliness, amenities, property conditions & facilities
Great service, great room and vibes
Stayed 4 nights in Jan 2026

10/10 Excellent

Meixianie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
love my stay here but, there is no one who protects the pool. So, a lot of outsiders come through the side door just to ‘enjoy’ the pool that should be for hotel guest.
Stayed 2 nights in Jan 2026

10/10 Excellent

Mark

Stayed 1 night in Jan 2026

10/10 Excellent

Prabhvir

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great Stay
Stayed 3 nights in Dec 2025

8/10 Good

Terri

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful hotel ! The room was newly renovated, comfortable bed and very nice bathroom and shower. The only downfall is we couldn’t watch the TV while in bed, a bit of a design fail in my opinion. The hot pools were very nice but one was closed and the jets didn’t seem to be working. Otherwise we were happy with our stay.
Early morning view from the hot pool !
Sitting area with TV
Beautiful forest view !
Stayed 1 night in Dec 2025

10/10 Excellent

Jevonnie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
spotless & very accommodating. loved this hotel so much
Stayed 3 nights in Jan 2026

10/10 Excellent

Zorana

Stayed 2 nights in Jan 2026

10/10 Excellent

Jingpu

Liked: Cleanliness, amenities, property conditions & facilities
Great
Stayed 2 nights in Oct 2025