Ratings based on 850 Guest Reviews
Hear it directly from our travellers
4.8 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.7 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Mar. 12, 2024 on Expedia
Comment from Hotel Management
Apr. 2, 2024 by The Passage Team, Hotel Management
Sehr geerhte Susan,Danke für Ihr Feedback,Wir freuen uns, dass alles so gut geklappt hat,Wir freuen uns darauf, Sie erneut begrüßen zu dürfen
by A traveller
Posted Mar. 1, 2024 on Expedia
Receptionist is super helpful. Rooms on the 1st floor are spacious, modern and have high ceiling
Comment from Hotel Management
Mar. 2, 2024 by The Passage Team, Hotel Management
We would like to thank you for your comments! We are happy to hear that you enjoyed our services as well as the rooms. We strive to provide a comfortable and welcoming experience for all our guests. We look forward to welcoming you back soon!
by A traveller
Posted Dec. 29, 2023 on Expedia
Very nice, modern hotel, fantastic location & lovely staff :)
Comment from Hotel Management
Jan. 27, 2024 by The Passage Team, Hotel Management
Dear Hugo,thank you very much for staying with us and for your excellent feed back. We are very happy to know that everything went well and would be even happier if we had an opportunity to welcome you again.Warm Regards from BaselThe Passage Team
by A traveller
Posted Dec. 27, 2023 on Hotels
Comment from Hotel Management
Jan. 6, 2024 by The Passage Team, Hotel Management
Dear Manuel,Thank you for taking the time to leave us a note after your visit. We were delighted to welcome you for your stay and we're glad you enjoyed it ! We look forward to seeing you again,Kind Regards
by A traveller
Posted Dec. 9, 2023 on Expedia
Comment from Hotel Management
Jan. 6, 2024 by The Passage Team, Hotel Management
Dear Maxime,Thank you for taking the time to leave us a note after your visit. We were delighted to welcome you for your stay and we're glad you enjoyed it ! We look forward to seeing you again,Kind Regards
by A traveller
Posted Dec. 6, 2023 on Expedia
Wonderful friendly staff, comfortable room and well located a short walk from the Christmas markets. Good breakfast made all the better by the lovely staff.
Comment from Hotel Management
Dec. 12, 2023 by The Passage Team, Hotel Management
Hello,Thank you for taking the time to leave us a note after your visit. We were delighted to welcome you for your stay and we're glad you enjoyed it ! We look forward to seeing you again,
by A traveller
Posted Nov. 27, 2023 on Expedia
Nice food bar, some rooms, gym, shower
The item I used was broken and poured out water. The prices for items on the mini bar wre unreasonably high and made the Hotel look like it was trying to gouge customers, especially since there was not a visible price list for items on top of the mini bar (which are usually free-$7 for a 3 oz pack of gummie bears or crackers).
Comment from Hotel Management
Nov. 28, 2023 by The Passage Team, Hotel Management
Dear Mr Mark,Thank you for taking the time to leave us a comment after your stay at The Passage,We are sorry to read that you experienced some problems in the bathroom. In case this would have been too annoying, you could also have asked reception to change rooms - at least to make your stay more comfortable - we would have been happy to help you,Concerning the Minibar, the price list can be consulted on the QR code that we have on the key holder - we try to no longer use paper.Hoping to see you once again during your next stay in Basel,
by A traveller
Posted Nov. 11, 2023 on Hotels
Great hotel and very convenient location.
Comment from Hotel Management
Nov. 12, 2023 by The Front Office Team, Hotel Management
Dear guest,Thank you for your review,We are delighted to read such good one,Do not hesitate to come back, Best regards,
by A traveller
Posted Nov. 5, 2023 on Expedia
Very cozy and clean room. Kind and helpful staff
Comment from Hotel Management
Nov. 5, 2023 by The Passage Team, Hotel Management
Dear Lorenzo,It is a pleasure to read your feedback after your stay with us! We are all extremely glad about it,Feel free to come back during your next stay in Basel,Best regards
by A traveller
Posted Oct. 2, 2023 on Expedia
A beautiful hotel with beautiful rooms. Very clean. Close to the centre of Basel.
Comment from Hotel Management
Oct. 4, 2023 by The Passage Team, Hotel Management
Dear Danielle,thank you very much for your comment. It would be lovely to see you again.Kind RegardsThe Passage Team
