Comfort Suites Pelham Hoover I-65 offers its guests a seasonal outdoor pool, a vending machine, and coffee/tea in a common area. WiFi and wired Internet are free in public spaces. Comfort Suites Pelham Hoover I-65 also features complimentary newspapers in the lobby, laundry facilities, and dry cleaning/laundry services. Limited free parking is available on a first-come, first-served basis.
The hotel was clean and very nice. Our room was perfect with a new air conditioner that kept it nice and cool. The continental breakfast was great as well. The staff were friendly and helpful. The only issue was limited parking.
First thing my husband said when we walked into the lobby was "This place is clean." It was clean, smelled good, decor was nice, and staff were friendly and helpful. I gave a 4 for the property conditions because some areas need some updating, fresh paint, ect. The guy that checked us in did mention they will begin remodeling in November!
All was great beyond expectation . Im in town every 3 months , I will get my room here every time . The room was nice and Clean and the staff was great , I was very comfortable with my room , the over all stay was great the pool is Clean and they also offer a good free breakfast
Hotel is directly behind AutoZone. Very convenient when trying to decide of food or just to sight see for a while. Staff night and morning are very nice and informative. Room was amazingly comfortable. 2nd floor right next to the pool. Will stay here again.
Once I checked in the ride on the elevator was super sketchy. Loud clunks and screeches like it was about to give out. I couldn't get into my room and had to go back down. Got a new key and it still didnt work. I ended up being put in a different room (whatever). Floors seemed dirty (I wouldnt walk around barefooted). The remote to the TV was dirty and sticky. The bed was at least comfortable and the air worked well. Wanted to check out early due to personal reasons. Talked to the guy at the front desk who told me that he would take care of it in the morning and that I could get a refund. Come the next morning I was told that I couldnt check out early without being charged MORE money even though the night before I was told I could get a full refund for Friday night. Guess who wasn't there to take any accountability. I still left on Friday and they were just going to check me out on Saturday. While I was going home I realized they charged me for the CREDIT on my room. Mind you as soon as I checked in they charged my card immediately. They made it where my account was negative right when I was getting gas for the trip home. They did rectify the issue and immediately gave me the refund that wont show on my account for 3 to 5 days. I will never go back to another comfort suites. I should of listened to the bad reviews and stayed away. Make sure you always check your bank statements because if I didnt notice it then Im sure they would have kept my momey. Stay. Away!!