We tried to touch base with a manager on multiple occasions prior to leaving the island but were told none were available.
Good: The beach property was beautiful - and why we booked at the resort.
Bad: Unfortunately, our tv sound did not work despite multiple attempts - which we ultimately overlooked. Thereafter, we went to the pool and people who were not resort guests were there - smoking, drinking full liquor bottles, taking full blown showers in the outdoor showers (shampoo, conditioner, using a razor), and to top it all off - a man (again, not a guest) undressed outside in front of everyone - including children. Again, we tried to overlook this and went to the beach instead. In the middle of our sleep a loud banging on our door startled us awake - twice. It sounded like it was going to break the door open. Eventually, found to be a local by staff who broke into the hotel (and up to the second floor to where our room was. Eventually the culprit was confronted by security (?police) outside of the hotel. I have emailed our concerns multiple times and no one will reply to this day.