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Sonesta ES Suites Charlotte Arrowood

3.0 star property
3-star hotel in Arrowood

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Photo gallery for Sonesta ES Suites Charlotte Arrowood

Front of property
Full-size fridge, microwave, stovetop, dishwasher
Coffee service
Full-size fridge, microwave, stovetop, dishwasher
Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Reviews

6.8 out of 10

Popular amenities

  • Pool
  • Breakfast included
  • Pet friendly
  • Parking included
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
7925 Forest Pine Drive, Charlotte, NC, 28273
  • Place, Ramblewood Park
    ‪12 min walk‬
  • Place, Carowinds Theme Park
    ‪5 min drive‬
  • Place, NASCAR Hall of Fame
    ‪12 min drive‬
  • Airport, Charlotte, NC (CLT-Charlotte-Douglas Intl.)
    ‪15 min drive‬

Room options

View all photos for Superior Suite, 2 Double Beds

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Superior Suite, 2 Double Beds

  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds

View all photos for Superior Suite, Multiple Beds

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Superior Suite, Multiple Beds

  • 1 bedroom
  • Sleeps 5
  • 2 King Beds

View all photos for Superior Studio Suite, 1 King Bed

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Superior Studio Suite, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Superior Suite, 1 King Bed

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Superior Suite, 1 King Bed

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Suite, Multiple Beds

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Superior Suite, Multiple Beds

  • 1 bedroom
  • Sleeps 7
  • 3 Queen Beds

View all photos for Room, 1 King Bed, Accessible (Hearing)

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Room, 1 King Bed, Accessible (Hearing)

  • Sleeps 3
  • 1 King Bed

View all photos for Room, Multiple Beds, Accessible (Hearing)

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Room, Multiple Beds, Accessible (Hearing)

  • Sleeps 7
  • 3 King Beds and 1 Double Sofa Bed

View all photos for Studio Suite, 1 King Bed, Accessible (Tub)

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Studio Suite, 1 King Bed, Accessible (Tub)

  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed, Accessible (Roll-In Shower)

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Studio Suite, 1 King Bed, Accessible (Roll-In Shower)

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Roll-In Shower)

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Room, 1 King Bed, Accessible (Roll-In Shower)

  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Hearing)

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Room, 1 King Bed, Accessible (Hearing)

  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible (Tub)

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Room, 2 Queen Beds, Accessible (Tub)

  • Sleeps 5
  • 2 Queen Beds

View all photos for Room, 2 Double Beds, Accessible (Hearing)

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Room, 2 Double Beds, Accessible (Hearing)

  • Sleeps 5
  • 2 Double Beds

View all photos for Studio Suite, 1 King Bed, Accessible (Hearing)

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Studio Suite, 1 King Bed, Accessible (Hearing)

  • Sleeps 2
  • 1 King Bed

View all photos for Room, Multiple Beds, Accessible

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Room, Multiple Beds, Accessible

  • Sleeps 5
  • 2 King Beds

View all photos for Room, Multiple Beds, Accessible (Tub)

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Room, Multiple Beds, Accessible (Tub)

  • Sleeps 5
  • 2 King Beds

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About the area

Charlotte

Arrowood stay.Your stay at this Arrowood hotel places you within 6 miles (10 km) of Quail Hollow Club and Carowinds Theme Park. Also within 9 miles (15 km) are NASCAR Hall of Fame and Charlotte Premium Outlets.

What's nearby

  • Ramblewood Park - 12 min walk - 1.0 km
  • Carowinds Theme Park - 5 min drive - 7.9 km
  • Quail Hollow Club - 9 min drive - 8.0 km
  • NASCAR Hall of Fame - 12 min drive - 14.4 km
  • Charlotte Motor Speedway - 27 min drive - 44.3 km

Getting around

  • Arrowood Station - 4 min drive
  • Charlotte Station - 17 min drive
  • Charlotte-Douglas Intl. Airport (CLT) - 14 min drive

Restaurants

  • ‪Circle K - ‬2 min drive
  • ‪Bojangles' Famous Chicken 'n Biscuits - ‬3 min drive
  • ‪Wendy's - ‬3 min walk
  • ‪Showmars - ‬3 min drive
  • ‪Starbucks - ‬5 min walk

About this property

Sonesta ES Suites Charlotte Arrowood

3-star hotel in Arrowood
Sonesta ES Suites Charlotte Arrowood offers its guests a 24-hour fitness center and a seasonal outdoor pool. A computer station is on site and WiFi is free in public spaces. Free breakfast is served daily. Barbecue grills, multilingual staff, and a picnic area are also featured at the business-friendly Sonesta ES Suites Charlotte Arrowood. Self parking is free.

Smoking is allowed in designated areas at this 3-star Charlotte hotel.

  • 1 building
  • 119 guestrooms or units
  • 3 levels
  • Buffet breakfast (free)
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Convenience store
  • BBQ grill(s)
  • Outdoor picnic space
  • Computer for guest use
  • Television in lobby
  • Elevator
  • Smoking in designated areas
Sonesta ES Suites Charlotte Arrowood offers 119 accommodations with safes and coffee/tea makers. Pillowtop beds feature Egyptian cotton sheets and premium bedding. 39-inch LCD televisions come with cable channels. Accommodations at this 3-star hotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Charlotte hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is offered weekly and hypo-allergenic bedding can be requested. Housekeeping is provided on a limited basis.

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Property amenities

Family friendly

  • Grocery/convenience store
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • Laundry facilities
  • Seasonal outdoor pool

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 9:00 AM
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • Seasonal outdoor pool
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (36 inch wide door)
  • Thin carpet in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (36 inches high)

Room amenities

Entertainment

  • 39-inch LCD TV with cable channels

Bedroom

  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Full-sized refrigerator/freezer
  • Kitchen
  • Microwave
  • Stovetop

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per stay (maximum USD 150 per stay)
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 150 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 75 per accommodation, per stay (maximum USD 150 per stay)
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Laundry fee: USD 3 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival. The property is professionally cleaned.

We should mention

  • The seasonal pool will open in May and close in October.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Sonesta Arrowood Charlotte
Sonesta Charlotte ES Suites Arrowood
Sonesta ES Suites Arrowood
Sonesta ES Suites Arrowood Hotel
Sonesta ES Suites Arrowood Hotel Charlotte
Sonesta ES Suites Charlotte
Sonesta ES Suites Charlotte Arrowood
Sonesta Suites Charlotte Arrowood
Staybridge Suites Charlotte Arrowood Hotel Charlotte
Sonesta ES Suites Charlotte Arrowood Hotel
Sonesta ES Suites Charlotte Arrowood Hotel
Sonesta ES Suites Charlotte Arrowood Charlotte
Sonesta ES Suites Charlotte Arrowood Hotel Charlotte

Sonesta ES Suites Charlotte Arrowood Reviews

Reviews

6.8
Rating 10 - Excellent. 334 out of 1001 reviews
Rating 8 - Good. 202 out of 1001 reviews
Rating 6 - Okay. 156 out of 1001 reviews
Rating 4 - Poor. 140 out of 1001 reviews
Rating 2 - Terrible. 169 out of 1001 reviews

6.8/10

Cleanliness

7.6/10

Staff & service

6.6/10

Amenities

6.6/10

Property conditions & facilities

Reviews

4/10 Poor

Demeah

Disliked: Staff & service
Hotel has a weird smell. Needs updates for walls
Stayed 3 nights in Sep 2025

8/10 Good

Daryl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not have any laundry services. The rooms were clean and the staff was helpful and friendly. The parking was well lit and seems safe.
Stayed 2 nights in Oct 2025

10/10 Excellent

Elshad

Liked: Cleanliness, staff & service, property conditions & facilities
Clear room and easy parking
Stayed 2 nights in Oct 2025

2/10 Terrible

Joletta

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort

Don’t like that hotel

Added extra fees and wouldn’t let me stay there
Stayed 2 nights in Oct 2025

2/10 Terrible

Rolando

Travelled with family
Disliked: Cleanliness, property conditions & facilities
I will never stay here again. I don’t ever leave reviews but this was bad. Roaches in the kitchen and the bathroom.
Stayed 2 nights in Oct 2025

6/10 Okay

Roberta

Travelled with partner
Liked: Cleanliness, amenities
No ice buckets in room nor shower caps
Stayed 2 nights in Oct 2025

2/10 Terrible

Roslyn, Columbia

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Place not clean and roaches and Staff Assistant Manger Sara Very Nasty
Stayed 2 nights in Oct 2025

4/10 Poor

Angelica

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Clean room and new sheets for bed
Stayed 1 night in Oct 2025

4/10 Poor

William

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2025

6/10 Okay

William

Business traveller
Disliked: Cleanliness, property conditions & facilities

Do not stay here

Staff was great, but they were kind of behind the 8-ball. My biggest beef was room keys consistently not working, even upon check in…staff told me this was a frequent problem with many guests….a room key might work one day, but not the next (or even later the same day). I put up with it for 3 weeks (recurring work assignment), & then changed hotels, as there appeared to be no end in sight. Room wasn’t especially clean (carpet could be gross), dishes/silverware were hit & miss, & multiple lamps & electrical outlets didn’t work (across multiple rooms). Parking lot lights were hit & miss (often dark & sketchy). Sent an email to Sonesta regarding my concerns (& was told it was forwarded to local hotel management, but was not contacted by local hotel). I could not, & would not recommend Sonesta ES Suites Charlotte Arrowood to anyone (& I traveled & stayed there 3 nights a week for several weeks; smart, huh?) It was reasonably convenient to my job, but that’s the best I can say about them. There are much better options in close proximity.
Stayed 3 nights in Sep 2025

8/10 Good

Francillia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, nice amenities and breakfast was good. Short overnight stay, not too much to review.
Stayed 1 night in Oct 2025

6/10 Okay

Jerry

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
Front desk personnel could use some customer service training.
Stayed 1 night in Oct 2025

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was fine
Stayed 2 nights in Oct 2025

2/10 Terrible

Cleavon

Travelled with family, Travelled with pets
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The Breakfast was Excellent!! The wowen that ran the breakfast section was AMAZING! Very good customer service. The cleaning team was very good and friendly. This hotel is Pet-friendly, but our room wasn't presentable. The carpet had pet stains, Air filter was very dirty, and they have ROACHES!!
Stayed 4 nights in Aug 2025

10/10 Excellent

Britney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They should have a laundry room on the first floor as well, that would be so much easier and accessable. That's the only thing that I'd like. I would definitely stay there again
Stayed 1 night in Sep 2025

4/10 Poor

Melissa

Travelled with family, Travelled with group
Disliked: Cleanliness, property conditions & facilities
Mostly well-designed, but poorly maintained and dirty. Smoking and vaping everywhere in public areas in spite of signage an advertising. Bad smell. Bugs. Disgustingly dirty upholstery. Loud party while trying to sleep. Mold on air vents in our room.
The upholstery was so disgusting.
Dirty toilet and sink when we arrived
Stayed 2 nights in Sep 2025

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice
Stayed 1 night in Sep 2025

10/10 Excellent

Danny

Everything was good hospitality, and we'll come back again
Stayed 1 night in Sep 2025

4/10 Poor

Brian

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2025

8/10 Good

Marc

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room and a good stuff
Stayed 2 nights in Sep 2025

6/10 Okay

Randy

Disliked: Cleanliness
The rooms was not as nice as it is in the pictures,stained furniture and roach bugs
Stayed 1 night in Sep 2025

2/10 Terrible

Claudette

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worst Place We could had stayed!!!

Made reservations ahead of time for a Digestive Specialist Appointment & received my confirmation, mind you I paid in full when reservations were made. Once arriving at hotel, l was informed by 2 rude young ladies I'd have to pay the deposit with my card, ABSOLUTELY no cash. Everywhere we've ever stayed has always put a "Hold" on my card & released hold upon checkout out. I didn't have that much on card so I moved my money around so I could just get our room & get to it as I'm sick. So once back to pay the EXTRA for 2 nights. We took the hit to the pocket & went on to room. Next morning we wake up to a cold room so my husband goes to turn heat on only to find we have no heat & it's totally broken including digital temperature display. I called front desk to let them know & it was one of the same young ladies that responded to me with she would notify maintenance who was familiar with it not working. Alright, agian we go on about day & appointment. Once returning this time, STILL no working heater/ac, I chatted with my 3rd party & they reached out to front desk. That's when it got even worse... When I returned to desk, the same young lady from past encounters informed me that it couldn't be fixed so they were switching rooms which was fine BUT if we had ANY ISSUES with that room I'd be asked to checkout because I had reached out to the 3rd party about the hotel & issues. I've NEVER felt more uncomfortable in my life in a city!!!!!!!
Stayed 2 nights in Sep 2025

6/10 Okay

Niyanna

Travelled with family
Disliked: Cleanliness, property conditions & facilities

The smells

My stay started very bad after changing rooms due to a powerful smell of cigarettes. After we changed rooms our stay was ok. There were water brown spots on the bathroom ceiling and around the toilet. One remote for 3 TV's was crazy. Then, I was charged and extra $90 out of the blue.
Stayed 2 nights in Sep 2025

4/10 Poor

Carla

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Location housed homeless people and property was not clean and towels were dirty I am rethinking my decision to be apart of Sonesta family. You have to take dirty towels to desk to get clean towels where is the customer service
Stayed 2 nights in Sep 2025

8/10 Good

Jermaine

Liked: Cleanliness
Good and nice
Stayed 1 night in Sep 2025