I was asked for my ID & a credit card up on arrival which is standard. I was told the card would be on file for incidentals, so put it in the machine, and next thing I know, he charged me $50. When I asked what for, he told me for these, and handed me a list of amenities like breakfast, WiFi, check-out, fitness, ice and water, housekeeping, & outdoor pool. None of which I would use except for wifi and I have to check out of course. Aren't these covered in the price of the room? Or complimentary? And the WiFi and the phone weren't turned on for almost an hour!
I want my $50 refunded, and I'm never staying here again! I have Stage 3 Invasive Carcinoma so I will be staying close to. UTSW for Radiation treatments but NOT HERE or any other Hilton for that matter. I'm gravely disappointed and expected much much more from a Hilton!