HĂŽtel avec lit avec matelas Tempur-Pedic Ă Gaylord
Holiday Inn Express & Suites Gaylord by IHG offers its guests an indoor pool and a 24-hour fitness center. Public spaces have free WiFi. Business amenities include a business center and meeting rooms. Free breakfast is available. The business-friendly Holiday Inn Express & Suites Gaylord by IHG also features coffee/tea in a common area, complimentary newspapers in the lobby, and laundry facilities. Self parking is free.
Unfortunately, my husband got in an accident while we were in town, and the young man on duty was so very kind and helpful to me; getting me a taxi to the hospital, etc. He was excellent. Iâm sorry I donât remember his name.
the hotel was very clean. the room is 0verpriced because the town is flood with workers repairing infrastructure after the ice storm. nice hotel. its worth 130 per night
Upon arrival- I was given keys to my room and when I went up to the room on the third floor someone was already checked into the room. I had two young children with me and the situation was embarrassing for us and the person in the room. To have staff miss that someone was already in the room they gave me was very odd and frustrating, We then had to haul all of our belongings back downstairs to get into a different room. It was later evening when we checked and we just wanted to get settled down for the night.
We stayed for what we thought was going to be one night due to bad road conditions but ended up staying the whole weekend! Crystal, the manager, was absolutely fantastic! They struggled with housekeeping staff and Crystal and the rest of the employees went above and beyond to clean the rooms themselves to accommodate the larger than anticipated number of guests staying that weekend. Due to understaffing of the housekeeping staff we had a very long wait to check in. However, Crystal the manager handled everything with such professionalism and really went above and beyond by comping us our stay and upgrading us to a king suite. She took a bad situation of understaffing and made it more than right by extending a free nightâs stay to all of us that were waiting to check in. Now thatâs fantastic management skills!
The hotel was super clean and the room was great! We stayed in a king suite with a jacuzzi tub and it was fantastic! Huge room with large bathroom, living room area and separate room with a bed. It was just what we needed to be able to relax and reconnect.
The staff here really stepped up and had all hands on deck helping out from cleaning rooms, serving breakfast, managing the front desk, and clearing the heavy snow. You could tell that Crystalâs management and leadership was top notch!
Breakfast was excellent as always! They even had a nice little assortment of treats and goodies to put on your pancakes. Iâm sure the kids loved it!
We will stay again!
The small couch in room cushions had some noticeable spots
Indoor pool just did not look clean so we didn't go in, was looking forward to getting into a pool
Staff was super friendly, hotel clean and new. Beds and pillows amazingly comfortable (and I am super picky). Water pressure doesn't knock your socks off, but manageable. Beyond my expectations for a HI Express! Nice work.
Highly recommend this hotel if you are staying in the area. Spent the weekend skiing at Boyne and this was the perfect place to stay a short distance from there! Very clean and seems to be newly renovated. Breakfast was good and the staff were very friendly. I would stay here again.
My reservation never went through and I showed up to no room. Awful experience due to my reservation never even being made even though I had a confirmation and confirmation/itinerary number.