4/10 Poor
Kirill
Travelled with family
Dec 1, 2025
Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible condition inside, deceptive exterior and poor service.
The hotel looked much better from the outside. However, the inside was in a poor condition. The lobby and dining area were clean and well-maintained, which made the state of the room even more shocking.
The room we stayed in was in a deplorable state. The walls had cracks, the floor was old and damaged. Some of the towels, although washed, still had unremovable stains, and the bedding also had large, persistent stains. The smell in the room was acceptable, though.
The microwave oven was dirty and rusty, and the plate rotator was not working. We reported this to the staff. They told us they would replace it. However, when we returned to the room, we found a note stating that: "This microwave is still functional; only the plate rotator is broken, but this is normal."
This response shows a complete disregard for cleanliness and customer service. The overall experience was extremely disappointing.
Kirill
Stayed 3 nights in Nov 2025
