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Serenity Comfort Hotel

4.5-star luxury hotel near Mall of Istanbul

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Photo gallery for Serenity Comfort Hotel

Restaurant
Indoor pool
Turkish bath, body treatments, aromatherapy, deep-tissue massages
Lobby
Deluxe Room

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning

Explore the area

View in a map
Peyami Safa Cd. 16, Istanbul, Istanbul, 34218
  • Place, Ataturk Kultur Merkezi
    ‪12 min walk‬
  • Place, 212 Istanbul Power Outlet
    ‪15 min walk‬
  • Place, İstoç Ticaret Merkezi
    ‪2 min drive‬
  • Airport, Istanbul (IST)
    ‪25 min drive‬

Room options

View all photos for Standard Room

Standard Room

Standard Room

  • City view
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds

View all photos for Business Triple Room

Business Triple Room

Business Triple Room

10.0 out of 10
Exceptional
(5 reviews)
  • City view
  • 30 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

Junior Suite

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed and 1 Twin Sofa Bed

View all photos for Standard Triple Room

Premium bedding, minibar, desk, laptop workspace

Standard Triple Room

  • Sleeps 3

View all photos for Standard Room

Premium bedding, minibar, desk, laptop workspace

Standard Room

  • Sleeps 2

View all photos for Junior Suite

Premium bedding, minibar, desk, laptop workspace

Junior Suite

  • Sleeps 1

View all photos for Deluxe Room

Premium bedding, minibar, desk, laptop workspace

Deluxe Room

  • Sleeps 2

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About the area

Istanbul

Bağcılar stay.Your stay at this Bağcılar hotel places you within 2 miles (3 km) of 212 Istanbul Power Outlet and İstoç Ticaret Merkezi. Also, Mall of Istanbul is within 3 miles (5 km) and Acibadem University Atakent Hospital is within 6 miles (10 km).

What's nearby

  • Ataturk Kultur Merkezi - 12 min walk - 1.0 km
  • 212 Istanbul Power Outlet - 15 min walk - 1.3 km
  • İstoç Ticaret Merkezi - 2 min drive - 1.9 km
  • Medipol Mega University Hospital - 3 min drive - 2.2 km
  • Taksim Square - 17 min drive - 16.6 km

Getting around

  • ISTOC Station - 4 min drive
  • Mahmutbey Station - 15 min walk
  • Istanbul Airport (IST) - 32 min drive

Restaurants

  • ‪Halamoglu Et Mangal - ‬15 min walk
  • ‪The North Shield Pub - ‬7 min walk
  • ‪Kervan Kebap Salonu - ‬10 min walk
  • ‪telliogullari börekçisi - ‬15 min walk
  • ‪Örnek Düğün Salonu - ‬10 min walk

About this property

Serenity Comfort Hotel

4.5-star luxury hotel near Mall of Istanbul
Serenity Comfort Hotel offers its guests an indoor pool and a fitness center. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A free manager's reception is offered daily. WiFi is free in public spaces.

Spa services, multilingual staff, and tour/ticket assistance are also featured at the luxury Serenity Comfort Hotel . Valet parking is free.

Smoking is allowed in designated areas at this 4.5-star Istanbul hotel.

  • 121 guestrooms or units
  • Manager's reception (free)
  • Deli
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Television in lobby
  • Bellhop
  • Smoking in designated areas
  • Lockers available
  • Bar or lounge
  • Dining venue
Serenity Comfort Hotel offers 121 air-conditioned accommodations with minibars and bathrobes. Beds feature premium bedding. 55-inch LCD televisions come with cable channels.

Bathrooms include showers with rainfall showerheads, slippers, bidets, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). Housekeeping is provided daily.

Guests can pamper themselves by indulging in the onsite spa services. There are 6 treatment rooms. Services include deep-tissue massages, sports massages, Swedish massages, and Thai massages. The spa is equipped with Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and reflexology.

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Property amenities

Family friendly

  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured, covered valet parking on site

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: EUR 7 for adults and EUR 7 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • Gym
  • Indoor pool
  • TV in common areas

Accessibility

  • No elevator

Room amenities

Entertainment

  • 55-inch LCD TV with cable channels

Bedroom

  • Premium bedding

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Electric kettle
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Laptop workspace

Policies

Check-in

Check-in start time: 12:30 PM; Check-in end time: anytime
Contactless check-in available

Check-out

Check-out before 12:30 PM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 25.0 per night.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 7 for adults and EUR 7 for children
  • Rollaway bed fee: EUR 25.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a security system in each accommodation. Cashless payment methods are available for all transactions.

Property Registration Number 18974

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

Property is also known as

QUA COMFORT HOTEL
Serenity Comfort Hotel Hotel
Serenity Comfort Hotel Istanbul
Serenity Comfort Hotel Hotel Istanbul

Serenity Comfort Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 51 out of 94 reviews
Rating 8 - Good. 25 out of 94 reviews
Rating 6 - Okay. 8 out of 94 reviews
Rating 4 - Poor. 6 out of 94 reviews
Rating 2 - Terrible. 4 out of 94 reviews

9.4/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Malak

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice hotel but it is far from any shops etc. nearest place is mall of Istanbul but that’s about it.
Stayed 5 nights in Dec 2024

8/10 Good

Saban

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 27 nights in Oct 2023

10/10 Excellent

Ammar, Alexandria

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The new hotel location is much better than the old one.
Stayed 2 nights in Nov 2022

8/10 Good

Ahmad

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean and good location. Staff not too much friendly
Stayed 5 nights in Oct 2022

10/10 Excellent

IOAN, Phoenix

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Oct 2022

8/10 Good

Wisam

Stayed 3 nights in Oct 2022

4/10 Poor

william

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Sauna not included / bag incident / location

Problem 1: The listing says there's a sauna and steam room - which is the primary reason why I booked a stay here. Turns out, use of the sauna/steam are NOT included with your stay, and in order to use them.. you must purchase a spa package for approximately 100 euros. Very misleading and disappointing. Problem 2: MY BAG WENT MISSING. I arrived back in my room and my bag was gone. Shortly after my arrival, someone walked into my room with the bag. They said that they didn't have a record of me checking in, so they didn't know why there was a bag in there. My main issue is that my bag was opened and various items were moved around. Were they looking for identification, or were they looking for valuables? I'm not sure. Problem 3: The location is somewhat inconvenient. You can see the Mall of Istanbul, but in order to get there you need to take a taxi. Was alright for the 1 night I stayed there, but I wouldn't want have to do that every time I wanted to go get food. The good: The rooms are nice and clean. The bed is also comfortable. No problems with the wifi.
Stayed 1 night in Oct 2022

8/10 Good

Miguel

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Dogs barking at night,you can open window ,to much noise
Stayed 9 nights in Aug 2022

4/10 Poor

Jehad

Travelled with family, Business traveller
Liked: Cleanliness
Disliked: Staff & service, amenities
Some of staff don't deal friendly with guests
Stayed 5 nights in Aug 2022

8/10 Good

Amjad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
it was nice experience with friendly team at the hotel every thinks was good . except 1 issue they don't have iron machine in the hotel it was surprised me really. other thinks are all nice including the breakfast.
Stayed 3 nights in Jul 2022

10/10 Excellent

Raed

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort

Raed

Amazing hotel
Stayed 1 night in Jul 2022

10/10 Excellent

Yulia

Stayed 1 night in Jul 2022

4/10 Poor

kusay

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

bad customer service

Bad customer service, needed to scan a document at the reception as they dont have business centre, reception people dont even acknowledge your presence, they keep talking over the phone or to each other, and when someone answers you, anything can distract them from listening to you. they are very loud when they talk to each other and dont smile. owful feeling when dealing with them
Stayed 5 nights in Jun 2022

10/10 Excellent

Umar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfort Hotel is really comfortable I’ve been to so many hotels in Istanbul but comfort is Favorit 👍👍👍👍
Stayed 5 nights in Jun 2022

8/10 Good

nuri levent

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s good enough
Stayed 1 night in Jun 2022

8/10 Good

Bruce

Stayed 1 night in Jun 2022

8/10 Good

Ceyhun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2022

8/10 Good

mohammad, Riyadh

Liked: Cleanliness, staff & service
It was good
Stayed 2 nights in May 2022

6/10 Okay

Amir

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

10/10 Excellent

Khawaja

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay large nice size rooms, great customer service , beautiful people would book again
Stayed 15 nights in Apr 2022

8/10 Good

Haroutioun

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2022

4/10 Poor

A

Liked: Cleanliness
It was a disappointment stay! Unfortunately location is not ideal for tourists. 5 stars hotel, but missing so many things. The internet is terrible slow & wifi keep disappear. For the amount of money I paid it’s expensive compared to what u deserve. Other point; I asked the receptionist for extension how much the night ? He said 477 TL and he charged me 500 TL ! I kept telling him if u say 477TL why do u charge me 500TL per night !?
Stayed 2 nights in Apr 2022

10/10 Excellent

Syed Shabab Al Daiyan Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2022

10/10 Excellent

Saidamir

Stayed 1 night in Mar 2022

10/10 Excellent

Ali

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel...clean..staff are Friendly..location near mall of istanbul And 212 outlet...breakfast is excellent...we did covid test on the hotel
Stayed 2 nights in Mar 2022