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Serenity Comfort Hotel

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Restaurant
Deluxe Room
Turkish bath, body treatments, aromatherapy, deep-tissue massages
Indoor pool
Lobby

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning

Explore the area

View in a map
Peyami Safa Cd. 16, Istanbul, Istanbul, 34218
  • Place, Ataturk Kultur Merkezi
    ‪12 min walk‬
  • Place, 212 Istanbul Power Outlet
    ‪15 min walk‬
  • Place, İstoç Ticaret Merkezi
    ‪2 min drive‬
  • Airport, Istanbul (IST)
    ‪26 min drive‬

Room options

View all photos for Standard Room

Standard Room

Standard Room

7.6 out of 10
Good
(4 reviews)
  • City view
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds
  • Free WiFi

View all photos for Business Triple Room

Business Triple Room

Business Triple Room

10.0 out of 10
Exceptional
(5 reviews)
  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed
  • Free WiFi

Junior Suite

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed and 1 Twin Sofa Bed
  • Free WiFi

Standard Triple Room

  • Sleeps 3
  • Free WiFi

Standard Room

  • Sleeps 2
  • Free WiFi

View all photos for Junior Suite

Premium bedding, minibar, desk, laptop workspace

Junior Suite

  • Sleeps 1
  • Free WiFi

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About the area

Istanbul

Bağcılar stay.Your stay at this Bağcılar hotel places you within 2 miles (3 km) of 212 Istanbul Power Outlet and İstoç Ticaret Merkezi. Also, Mall of Istanbul is within 3 miles (5 km) and Acibadem University Atakent Hospital is within 6 miles (10 km).

What's nearby

  • Ataturk Kultur Merkezi - 12 min walk - 1.0 km
  • 212 Istanbul Power Outlet - 15 min walk - 1.3 km
  • İstoç Ticaret Merkezi - 2 min drive - 1.9 km
  • Galata Tower - 15 min drive - 15.2 km
  • Taksim Square - 16 min drive - 16.6 km

Getting around

  • ISTOC Station - 4 min drive
  • Mahmutbey Station - 15 min walk
  • Istanbul Airport (IST) - 32 min drive

Restaurants

  • ‪Halamoglu Et Mangal - ‬15 min walk
  • ‪The North Shield Pub - ‬7 min walk
  • ‪Kervan Kebap Salonu - ‬10 min walk
  • ‪Meshur kokorecci Recep ustanin yeri - ‬9 min walk
  • ‪Van Kahvaltı Sofrası - ‬11 min walk

About this property

Serenity Comfort Hotel

4.5-star luxury hotel near Mall of Istanbul
Serenity Comfort Hotel offers its guests an indoor pool and a fitness center. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A free manager's reception is offered daily. WiFi is free in public spaces.

Spa services, multilingual staff, and tour/ticket assistance are also featured at the luxury Serenity Comfort Hotel . Valet parking is free.

Smoking is allowed in designated areas at this 4.5-star Istanbul hotel.

  • 121 guestrooms or units
  • Manager's reception (free)
  • Deli
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Television in lobby
  • Bellhop
  • Smoking in designated areas
  • Lockers available
  • Bar or lounge
  • Dining venue
Serenity Comfort Hotel offers 121 air-conditioned accommodations with minibars and bathrobes. Beds feature premium bedding. 55-inch LCD televisions come with cable channels.

Bathrooms include showers with rainfall showerheads, slippers, bidets, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). Housekeeping is provided daily.

Guests can pamper themselves by indulging in the onsite spa services. There are 6 treatment rooms. Services include deep-tissue massages, sports massages, Swedish massages, and Thai massages. The spa is equipped with Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and reflexology.

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Property amenities

Family friendly

  • Indoor pool
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured, covered valet parking on site

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: EUR 7 for adults and EUR 7 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • Gym
  • Indoor pool
  • Steam room
  • TV in common areas

Accessibility

  • No elevator

Room amenities

Entertainment

  • 55-inch LCD TV with cable channels

Bedroom

  • Premium bedding

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Electric kettle
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Laptop workspace
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 12:30 PM; Check-in end time: anytime
Contactless check-in available

Check-out

Check-out before 12:30 PM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 25.0 per night.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 7 for adults and EUR 7 for children
  • Rollaway bed fee: EUR 25.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a security system in each accommodation. Cashless payment methods are available for all transactions.

Property Registration Number 18974

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

Property is also known as

QUA COMFORT HOTEL
Serenity Comfort Hotel Hotel
Serenity Comfort Hotel Istanbul
Serenity Comfort Hotel Hotel Istanbul

Frequently asked questions

How close is Serenity Comfort Hotel to the airport?

Serenity Comfort Hotel is 20.8 mi (32-min drive) away from the Istanbul Airport (IST) airport, the closest popular airport to the property.

Does Serenity Comfort Hotel have an airport shuttle?

Airport shuttle services are not available at Serenity Comfort Hotel .

How close is Serenity Comfort Hotel to the beach?

This hotel is 8.6 mi (26-min drive) from Florya Beach and 18.2 mi (42-min drive) from Büyükçekmece Beach. Don't forget your sunscreen!

Does Serenity Comfort Hotel offer free breakfast?

Free breakfast isn’t provided at Serenity Comfort Hotel , but buffet breakfast is offered for a fee of EUR 7 for adults and EUR 7 for children. It's available every day from 7:00 AM to 10:00 AM.

Is there a casino at Serenity Comfort Hotel ?

No, there is no casino at this hotel.

What time is check-in at Serenity Comfort Hotel ?

Check-in start time: 12:30 PM; Check-in end time: anytime.

Is there free parking at Serenity Comfort Hotel ?

This hotel offers free valet parking.

Does Serenity Comfort Hotel have a pool?

Serenity Comfort Hotel features an indoor pool.

Does Serenity Comfort Hotel have a restaurant?

Yes, there is a restaurant on site.

Does Serenity Comfort Hotel have a spa?

This hotel doesn't have a spa, but it does offer Thai massages, body treatments, and aromatherapy.

How close is Serenity Comfort Hotel to downtown Istanbul?

Serenity Comfort Hotel is 7.7 mi away from Istanbul.

Serenity Comfort Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 54 out of 98 reviews
Rating 8 - Good. 26 out of 98 reviews
Rating 6 - Okay. 8 out of 98 reviews
Rating 4 - Poor. 6 out of 98 reviews
Rating 2 - Terrible. 4 out of 98 reviews

9.4/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Jean

Liked: Cleanliness, amenities, property conditions & facilities
Yes the room was spotless, the entire hotel is spotless. And the staff were very helpful especially engin the receptionist. We made a mistake when booking and we only booked a single room and engin contacted the manager who upgraded us to a double room free of charge. I highly recommend serenity comfort hotel especially if you are in Istanbul for dental operations and cosmetic operations. Five stars all the round, the food is also excellent.
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Ammar

Liked: Staff & service, amenities, property conditions & facilities
The new hotel location is much better than the old one.
Stayed 2 nights in Nov 2022
Verified

10/10 Excellent

Malak

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice hotel but it is far from any shops etc. nearest place is mall of Istanbul but that’s about it.
Stayed 5 nights in Dec 2024
Verified

10/10 Excellent

Raed

Liked: Cleanliness, property conditions & facilities, room comfort

Raed

Amazing hotel
Stayed 1 night in Jul 2022
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

nice and new hotel

All was fine,thank you
Stayed 1 night in Oct 2022
Verified

10/10 Excellent

IOAN

Liked: Staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Oct 2022
Verified

8/10 Good

Ahmad

Liked: Cleanliness, amenities, property conditions & facilities
Clean and good location. Staff not too much friendly
Stayed 5 nights in Oct 2022
Verified

8/10 Good

Amjad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
it was nice experience with friendly team at the hotel every thinks was good . except 1 issue they don't have iron machine in the hotel it was surprised me really. other thinks are all nice including the breakfast.
Stayed 3 nights in Jul 2022
Verified

8/10 Good

Miguel

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Dogs barking at night,you can open window ,to much noise
Stayed 9 nights in Aug 2022
Verified

4/10 Poor

Jehad

Liked: Cleanliness
Disliked: Staff & service, amenities
Some of staff don't deal friendly with guests
Stayed 5 nights in Aug 2022
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness

incorrect Rating

The hotel was rated *five stars*, but it felt more like a three or at most four-star property. The incorrect rating raises expectations higher than what is ultimately met.
Stayed 1 night in Sep 2024
Verified

4/10 Poor

kusay

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

bad customer service

Bad customer service, needed to scan a document at the reception as they dont have business centre, reception people dont even acknowledge your presence, they keep talking over the phone or to each other, and when someone answers you, anything can distract them from listening to you. they are very loud when they talk to each other and dont smile. owful feeling when dealing with them
Stayed 5 nights in Jun 2022
Verified

4/10 Poor

william

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Sauna not included / bag incident / location

Problem 1: The listing says there's a sauna and steam room - which is the primary reason why I booked a stay here. Turns out, use of the sauna/steam are NOT included with your stay, and in order to use them.. you must purchase a spa package for approximately 100 euros. Very misleading and disappointing. Problem 2: MY BAG WENT MISSING. I arrived back in my room and my bag was gone. Shortly after my arrival, someone walked into my room with the bag. They said that they didn't have a record of me checking in, so they didn't know why there was a bag in there. My main issue is that my bag was opened and various items were moved around. Were they looking for identification, or were they looking for valuables? I'm not sure. Problem 3: The location is somewhat inconvenient. You can see the Mall of Istanbul, but in order to get there you need to take a taxi. Was alright for the 1 night I stayed there, but I wouldn't want have to do that every time I wanted to go get food. The good: The rooms are nice and clean. The bed is also comfortable. No problems with the wifi.
Stayed 1 night in Oct 2022
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Her şey mükemmel

Lobisinden başlayıp odasına kadar devam eden temizlik ve kalite algısı güzel hissettiriyor. Odaları konforlu ve olması gereken her şeye sahip yeniden bu civarda konaklamam gerekiyor olsa adresim belli teşekkürler.
Stayed 1 night in Oct 2024
Verified

10/10 Excellent

Yildirim

Liked: Cleanliness, staff & service, property conditions & facilities
Alles super gelaufen.
Stayed 9 nights in Aug 2024
Verified

4/10 Poor

Perla Georgina

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort

MAL SERVICIO

Viaje con mi hijo, nos dieron una sola cama, además, nos dieron el cuarto que está junto al área del servicio y fue muy incómodo. No nos entregaron los controles del clima y el cuarto fue muy pequeño. Por otra parte, recogen los platos y cubiertos sin haber terminado de desayunar y se colocan junto a uno para que uno se pare: Fue muy INCOMODO y pagamos mucho por la estancia, además de haber estado con los de Tour, nosotros pagamos cuatro días terribles de mal servicio y nos dijeron que no nos podían dar un cuarto con camas gemelas, porque estaba muy lleno.
Stayed 3 nights in Dec 2023
Verified

8/10 Good

Engin

Liked: Cleanliness, amenities, property conditions & facilities
Todo fue muy bien
Stayed 1 night in Aug 2023
Verified

10/10 Excellent

Damla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Otel çok temiz ve çok konforluydu.
Stayed 4 nights in Oct 2022
Verified

10/10 Excellent

Hüseyin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
sehr gut
Stayed 2 nights in Aug 2022
Verified

10/10 Excellent

Umar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfort Hotel is really comfortable I’ve been to so many hotels in Istanbul but comfort is Favorit 👍👍👍👍
Stayed 5 nights in Jun 2022
Verified

8/10 Good

nuri levent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s good enough
Stayed 1 night in Jun 2022
Verified

6/10 Okay

Fatih

Liked: Cleanliness, staff & service
Ücret çok fazlaydı. Ücret ve hizmet dengesi dengesiz.
Stayed 1 night in Jun 2022
Verified

8/10 Good

mohammad

Liked: Cleanliness, staff & service
It was good
Stayed 2 nights in May 2022
Verified

10/10 Excellent

Khawaja

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay large nice size rooms, great customer service , beautiful people would book again
Stayed 15 nights in Apr 2022
Verified

10/10 Excellent

melanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tres bon sejour. Hotel de standing. Dommage qu'il n'y ait pas de resto, autre que celui proposé par l'hotel, à proximité. On est obligé de prendre le taxi pour un repas à l'exterieur, ou pour une petite course.....
Stayed 10 nights in Apr 2022