**Terrible Experience â Avoid Buffalo Valley Ranch**
I had a horrible experience with Buffalo Valley Ranch and wouldnât recommend it to anyone. I booked a two-night stay through Expedia and arrived expecting a smooth check-in, only to be told they had no record of my reservation. To make matters worse, they had no vacancies and turned me away. After wasting time trying to fix THEIR mistake, I had to find another hotel at the last minute.
Later, I discovered my credit card had been charged for the stay. When I called for a refund, they miraculously âfoundâ my reservation but claimed I was a âno-show,â making it non-refundable! I understand policies for cancellations or no-shows, but I SHOWED â THEY failed to honor the booking.
I contacted Expedia, but they could only confirm what the property said: non-refundable, and I had to deal directly with Buffalo Valley Ranch. Adding insult to injury, I checked their Better Business Bureau rating and found an F! Clearly, I wasnât the first customer theyâve wronged.
Iâve called multiple times, and each time Iâm told management will respond, yet weeks have passed with no word. Itâs clear this place doesnât care about its customers or reputation. Save yourself the stress and moneyâavoid Buffalo Valley Ranch at all costs!