Note fondée sur 20 évaluations de clients

Écoutez ce qu’en pensent nos voyageurs
3,8 sur 5
50 % des clients le recommandent
3,7 Propreté de la chambre
3,9 Service et personnel
3,5 Confort de la chambre
3,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
4 sur 5
par un voyageur

Publié le 30 janv. 2024 sur Hotels
Hôtel proche de la station de bus, Belle chambre climatisée. Par contre accueil un peu froid.
Commentaires de Gestion de l’hôtel
14 févr. 2024 par Jimmy., Gestion de l’hôtel
Dear Madam,Thank you for choosing to stay with us at hotel Arcadia during your recent visit to Kottayam. We appreciate you taking the time to share your feedback with us.We're delighted to hear that you found our location convenient, being close to the bus station, and that you enjoyed the comfort of our beautiful air-conditioned room. Creating a comfortable and convenient environment for our guests is always our top priority.However, we are sorry to hear that you found the reception experience to be less than warm. Please accept our sincerest apologies for any inconvenience this may have caused. We take guest feedback very seriously, and rest assured, we will address this matter with our reception team to ensure that all our guests receive the warm and welcoming service they deserve.We truly value your feedback as it helps us to continually improve our services and enhance the overall experience for our guests. Once again thank you for your positive feed back and support.Warm regards,K.C JOSEPH,OPERATIONS MANAGER.
5 sur 5
par un voyageur

Publié le 13 févr. 2024 sur Expedia
Very good
Commentaires de Gestion de l’hôtel
14 févr. 2024 par jimmy, Gestion de l’hôtel
Dear Sir,On behalf of our entire team, we want to express our sincere gratitude for taking the time to share your positive experience with us on Expedia. Your glowing review truly made our day!We're thrilled to hear that you had a very good stay with us. Providing exceptional service and ensuring our guests feel comfortable and satisfied are our top priorities, and it's incredibly rewarding to know that we've succeeded in meeting your expectations.We greatly appreciate your support and patronage. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We're here to ensure that every aspect of your stay exceeds your expectations.Once again, thank you for choosing to stay with us and for sharing your feedback. We look forward to welcoming you back for another fantastic experience in the near future!Warm regards,K.C JOSEPH ,OPERATIONS MANAGER.
5 sur 5
par un voyageur

Publié le 16 janv. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
14 févr. 2024 par Jimmy., Gestion de l’hôtel
Dear Sir,We wanted to take a moment to express our sincere gratitude for your fantastic review on Hotels.com. It truly brightened our day to see that you had such a wonderful experience during your stay with us.Your satisfaction is our top priority, and knowing that we've met your expectations means the world to us. We strive to provide exceptional service and create memorable moments for all our guests, and it's feedback like yours that motivates us to continue delivering excellence.Thank you once again for choosing to stay with us and for sharing your positive experience. We look forward to the opportunity to serve you again in the future.Warm regards,K.C JOSEPH ,OPERATIONS MANAGER.
3 sur 5
par un voyageur

Publié le 5 déc. 2023 sur Expedia
Excellent dining experience. Wifi signal was extremely weak to non-existent. Courtesy of staff is dependent on your attire.
Commentaires de Gestion de l’hôtel
6 déc. 2023 par jimmy, Gestion de l’hôtel
Dear Sir,Thank you for taking the time to share your feedback with us. We're delighted to hear that you had an excellent dining experience during your stay. Our culinary team strives to provide memorable meals for our guests.We sincerely apologize for any inconvenience you faced with the weak WiFi signal. Please be assured that we are actively working to address this issue and enhance our connectivity for the convenience of our guests.Regarding the courtesy of our staff, we would like to emphasize that we uphold a standard of hospitality that transcends attire. We appreciate your observation and will use it as an opportunity to reinforce our commitment to treating every guest with the utmost respect and courtesy, regardless of their attire.Your insights are invaluable to us, and we hope to have the opportunity to welcome you back for an even more enjoyable stay in the future.Warm regardsK.C JOSEPH,OPERATION MANAGER.
4 sur 5
par un voyageur

Publié le 4 nov. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
5 nov. 2023 par jimmy, Gestion de l’hôtel
Thanks for your wonderful feed back !Thank you very much , thank you.
5 sur 5
par un voyageur

Publié le 26 août 2023 sur Expedia
Friendly staff, excellent service and overall a pleasant stay
Commentaires de Gestion de l’hôtel
26 août 2023 par JIMMY, Gestion de l’hôtel
We're delighted to share the feedback from a recent guest who stayed at our hotel. The guest mentioned, "Friendly staff, excellent service, and overall a pleasant stay." Such positive remarks truly inspire us to continue delivering exceptional experiences to all our guests. Thank you for choosing our hotel, and we look forward to welcoming you back for another wonderful stay in the future! K.C JOSEPH,OPERATION MANAGERHOTEL ARCADIA ,KOTTAYAM.
5 sur 5
par un voyageur

Publié le 8 août 2023 sur Hotels
Very comfortable stay
Commentaires de Gestion de l’hôtel
2 sept. 2023 par JIMMY, Gestion de l’hôtel
Dear Jose Sir,Thank you so much for taking the time to leave us such a wonderful review! We are delighted to hear that you had a very comfortable stay with us.Our team works hard to ensure that our guests have a pleasant and enjoyable experience, and your feedback is truly appreciated. We strive to create a warm and welcoming atmosphere for all our guests, and it's always rewarding to know that we have succeeded in making your stay memorable.Your kind words are a great source of motivation for us If there's anything specific you enjoyed or if you have any suggestions for how we can make your future stays even more comfortable, please don't hesitate to share with us.Once again, thank you for choosing our hotel We look forward to serving you again in the near future.Warm regards,K.C JOSEPH ,OPERATION MANAGER HOTEL ARCADIA ,KOTTAYAM.
4 sur 5
par un voyageur

Publié le 14 juin 2023 sur Expedia
Commentaires de Gestion de l’hôtel
6 juill. 2023 par Jimmy., Gestion de l’hôtel
As a hotel review writer, your insights and experiences play a crucial role in helping fellow travelers make informed decisions. Your reviews can significantly influence prospective guests and contribute to the reputation and success of hotels. This guideline aims to provide you with a framework for writing comprehensive and balanced hotel reviews that are valuable and trustworthy.Stay Objective:Maintain objectivity throughout your review by focusing on factual information and avoiding personal biases. Share both positive and negative aspects, and strive to present an unbiased perspective.Provide Relevant Information:Include essential details that potential guests would find useful. These may include location, accessibility, amenities, room types, pricing, cleanliness, staff behavior, dining options, and any unique features offered by the hotel.Be Specific and Descriptive:Use descriptive language to paint a vivid picture of your experience. Describe the ambiance, room décor, views, facilities, and other notable features. Specific examples can help readers visualize their potential stay.Highlight Strengths:Identify and emphasize the hotel's strengths. If they excel in a particular area such as service, food, or amenities, make sure to mention it. This helps potential guests understand the hotel's standout features.Mention Areas for Improvement:Constructive criticism can be valuable to both hotel management and future guests. If you encountered any issues or found areas that could be improved, mention them in a constructive and respectful manner. Offer suggestions for enhancement whenever possible.Consider Different Perspectives:Keep in mind that preferences may vary among travelers. What may be a positive aspect for one person may be less desirable for another. Acknowledge this diversity and try to present a balanced review, mentioning any potential drawbacks alongside positive aspects.Include Relevant Dates:Specify the dates of your stay, as hotels can change over time. This information allows readers to consider the relevance of your review based on recency.Stay Honest and Transparent:Maintain honesty and transparency in your reviews. Avoid exaggerations or fabrications that may mislead readers. Integrity is key in building trust with your audience.Proofread and Edit:Before publishing your review, proofread it carefully for grammar, spelling, and clarity. A well-written review enhances readability and credibility.Follow Review Platform Guidelines:If you're posting your review on a specific platform or website, familiarize yourself with their guidelines. Adhere to their rules and policies to ensure your review is accepted and reaches the intended audience.Conclusion:By following these guidelines, you can write hotel reviews that provide valuable insights to potential guests while maintaining professionalism and objectivity. Your reviews have the power to shape others' experiences, so use your platform responsibly
5 sur 5
par un voyageur

Publié le 11 juin 2023 sur Expedia
City centre
Commentaires de Gestion de l’hôtel
29 juin 2023 par jimmy, Gestion de l’hôtel
Dear valued guest,Welcome to our hotel! We are delighted to have you as our guest and want to ensure that your stay is comfortable and enjoyable. Here are a few guidelines to help make your experience even more pleasant:1.Check-in and Check-out:•Our check-in time is at 12:00 NOON, and check-out time is at 12:00 NOON. If you require an early check-in or late check-out, please let our front desk know in advance, and we will do our best to accommodate your request.2.Room Amenities:•Your room is equipped with essential amenities, including fresh linens, towels, toiletries, and a hairdryer. If you need any additional items or have any special requirements, please don't hesitate to contact our concierge or front desk.3.Wi-Fi Access:•Complimentary high-speed Wi-Fi is available. If you experience any connectivity issues, our staff will be happy to assist you.4.Breakfast and Dining:•We offer a delicious breakfast buffet each morning from 7:30 AM to 9.30 AM in the dining area. •Our restaurant serves lunch and dinner, offering a variety of culinary delights. You can check the opening hours and explore our menu options by referring to the information provided in your room or contacting our staff.5.Housekeeping Service:•Our dedicated housekeeping team will ensure that your room is cleaned and maintained regularly. If you prefer a specific time for cleaning or wish to have your room serviced, please inform our front desk, and we will make the necessary arrangements.6.Hotel Facilities:•We have swimming pool . Please check the opening hours and any special guidelines or reservations required for using this facility.7.Safety and Security:•Your safety is our utmost priority. We have implemented various security measures throughout the hotel. Please make sure to lock your room when you leave and use the safety deposit box provided for your valuables.•In case of any emergencies or concerns, our 24-hour front desk is available to assist you.We hope these guidelines help you navigate your stay smoothly. If you have any further questions, requests, or need assistance with anything, please don't hesitate to contact our friendly staff. We are dedicated to making your stay memorable and enjoyable.Thank you for choosing to stay with us. We hope you have a wonderful time!Best regards,HOTEL ARCADIA ,KOTTAYAM.
5 sur 5
par un voyageur

Publié le 7 juin 2023 sur Expedia
Location
Commentaires de Gestion de l’hôtel
15 juill. 2023 par JIMMY, Gestion de l’hôtel
Dear Sir,Thank you so much for choosing to stay with us . We are absolutely delighted to hear that your experience with us was a happy one! Your satisfaction is our utmost priority, and it brings us immense joy to know that we were able to meet and exceed your expectations.We greatly appreciate your positive feedback. Our team works tirelessly to ensure that every guest feels welcomed, comfortable, and well taken care of during their stay. It is truly rewarding to know that our efforts made a difference in your experience.Your feedback serves as a tremendous motivation for our team as we continue to strive for excellence in providing exceptional hospitality services. We are committed to maintaining the high standards that you have come to expect from us.Once again, thank you for your wonderful review. We hope to have the pleasure of welcoming you back to Arcadia in the near future for another memorable stay.If you have any further questions or if there is anything else we can assist you with, please feel free to reach out to us at any time.Warmest regards,K.C JOSEPH,OPERATION MANAGER,HOTEL ARCADIA.