Book Universal Orlando Resort rooms in Bay Lake

"I had a very disappointing experience with this hotel. I informed them in advance that I was arriving on an early flight and even called to confirm that I would arrive around 2 PM. They clearly told me that early check-in was not available and that check-in is at 4 PM. However, when I arrived at 5 PM, I was still not given a room and was asked to wait until 7:30 PM. Every time I asked, they kept saying the room was ready but waiting for inspection, which was very frustrating. The management was extremely poor and unprofessional. I also have VIP access and paid extra for my stay, yet I was not offered any compensation for the inconvenience. Overall, a very bad experience and I would not recommend this hotel."

"If I can rate this hotel, a zero I would have rated a zero, but you guys would not allow me to do it. I would never stay at Westgate resort and spa ever again in my life. I shouldn’t have to pay to use a waterpark that is being advertised as if it’s included in the nightly rates. This resort gets a zero from me and I wish I can get my money back from staying there, a matter of fact, I didn’t even stay the fourth night. That’s just how horrible the resort was."

"Breakfast was complimentary but poor quality food was served and closed early. "

"Great location. Staff is very friendly. Close to many attractions. "

"gets rooms service every 3 days. Amazing breakfast,pool was fun. Only problem is there is no laundry."

"Was able to check in early but room was dirty. Hair in the bathroom, dirty kitchen floor, pasta sauce on kitchen towel. Place could not handle volume. Pool was very crowded and pool chairs were extremely difficult to find. Signs everywhere saying to not hold chairs but even at 9am all the tables and chairs had towels on them with guest clearly not in pool area. Lunch time was chaos, people even had drinks in pool. Property grounds were beautiful. "