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"somehow after staying here my CC was compromised and fraudulent Hilton - Hampton related charges were on the account. "

"The Lodge was very rustic in decor but modern with the amenities that help make a stay away from home comfortable. The room, including the bathroom, was clean, the beds were comfortable, the linens provided were sufficient. The coffee maker was a bit lacking since it leaked all over the table. But we were most appreciative of the complimentary bottles of water provided. I don't know if this was true of other rooms, but our thermostat was set on a "cool" setting of 67 which meant that was the warmest the temp could get in the room before the A/C kicked on. Since it was still rather chilly thru the nights during our stay, our actual room temp got down to 62, and we had to rely on using the (electric) fireplace to take the chill off first thing in the morning since we (understandably) weren't supposed to run it while we were sleeping. The check in/customer service desk was actually part of the gift shop and zoo entrance, and the staff there was extremely friendly and helpful. The Lodge even has pet friendly options for those requiring that. Many area activities and attractions are within a decent distance thru the lovely countryside."

"Their were renovations happening in the fitness center but we didnt know until a day later. They were renovating the outdoor area too. But the rooms were terrific, food was decent, large areas to congregate and meet."

"This hotel is 100% the worst hotel we ever stayed in. Bugs were present in our room. We couldn't even stay the night, they offered another room and the other room smelled so rank we couldn't get 5 feet inside the door. The hotel would then not refund our money. We called the health department on them. Hotels.com i cant believe you had a rating on this place as high as it was, this was the only factor i picked this place in the first place. They would get zero stars if customers actually go here. Terrible place to stay. My guess is the staff has to be filling these out on the daily. "

"Best site when I come to town for Steel City!"

"Great staff and nice room! Perfect for a weekend getaway! "