Ratings based on 783 Guest Reviews
Hear it directly from our travellers
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller from Louisville
Posted Mar. 16, 2024
Comment from Hotel Management
Mar. 18, 2024 by Sarah , Hotel Management
Thanks Maris, Best, Sarah and Lex Team
by A traveller
Posted Feb. 24, 2024
Comment from Hotel Management
Mar. 20, 2024 by Sarah , Hotel Management
Thanks Chris! Best, Sarah and Lex Team
by A traveller
Posted Feb. 22, 2024 on Expedia
Property is centrally located and in a beautiful historic building. My only complaint was the motion activated thermostat led to our room getting very cold overnight. Staff was fantastic and everyone we had contact with was friendly and helpful.
Comment from Hotel Management
Feb. 28, 2024 by Sarah , Hotel Management
Thanks Collin for your feedback. I will be sure to share this with our teams. Hope that you can give us another change in the future as I know we can make your room warmer. Till then, Sarah
by A traveller
Posted Feb. 21, 2024 on Expedia
The hotel itself was nice. I just didn’t feel that guest services was very knowledgeable or accommodating. Couldn’t ever get the restaurant to answer to order food. The gentleman working valet was very kind and helpful. I was also charged for things from the mini fridge that were not removed. Overall … it was average.
Comment from Hotel Management
Feb. 28, 2024 by Sarah , Hotel Management
Thank you Sheressa for your review. I am glad you enjoyed most of your stay, however I will follow up with our teams on the issues you experienced. I have triple checked your bill and it looks like it has been refunded the minibar items you did not take. The fridge is pressure sensitive, so any movement of items will charge to your bill.Let me know if you have any questions or concerns, and we hope to host you in the future. Best, Sarah and Lex Team
by A traveller
Posted Feb. 20, 2024 on Hotels
Comment from Hotel Management
Feb. 28, 2024 by Sarah , Hotel Management
Thanks Jennifer! Best, Sarah
by A traveller
Posted Feb. 20, 2024 on Expedia
Had a great time staying at this property; the staff were top notch, very kind and incredibly helpful. The fitness center was small but clean and convenient with just enough equipment. Loved the size and layout of the room, we just had a couple lights that didn’t work and the bathroom was always cold, no matter what the temperature was of the room.
Comment from Hotel Management
Feb. 20, 2024 by Sarah , Hotel Management
Thanks Lindsay! Best, Sarah and Lex Team
by A traveller
Posted Feb. 19, 2024 on Expedia
Rooms are beautiful decorated and very clean.
Comment from Hotel Management
Feb. 20, 2024 by Sarah , Hotel Management
Thanks Janet! Best, Sarah and Lex Team
by A traveller
Posted Feb. 18, 2024 on Expedia
Comment from Hotel Management
Feb. 20, 2024 by Sarah , Hotel Management
Thanks Benjamin! Best, Sarah
by A traveller
Posted Feb. 17, 2024 on Expedia
Comment from Hotel Management
Feb. 20, 2024 by Sarah , Hotel Management
Thanks Ericka! Best, Sarah
by A traveller
Posted Feb. 17, 2024 on Hotels
Comment from Hotel Management
Feb. 20, 2024 by Sarah , Hotel Management
Thanks Jennifer! Best, Sarah
