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Holiday Inn London - West by IHG

4.0 star property
4-star Art Deco hotel near Westfield London Shopping Centre

Choose dates to view prices

Photo gallery for Holiday Inn London - West by IHG

Exterior
Exterior
Cafe
Premium Room, 1 King Bed
Exterior

Reviews

8.4 out of 10
Very good

Popular amenities

  • Parking available
  • Air conditioning
  • Bar
  • Room service

Explore the area

Map
4 Portal Way, London, England, W3 6RT
  • Wembley Stadium
    ‪6 min drive‬
  • Westfield London Shopping Centre
    ‪6 min drive‬
  • OVO Arena Wembley
    ‪7 min drive‬
  • London (LHR-Heathrow)
    ‪22 min drive‬

Room options

View all photos for Premium Room

1 bedroom, in-room safe, desk, laptop workspace

Premium Room

  • 25 sq m
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, Multiple Beds

Standard Room, Multiple Beds

Standard Room, Multiple Beds

  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Standard Room, 1 Double Bed

1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 1 Double Bed

  • 20 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed with Sofa bed

1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 1 Double Bed with Sofa bed

  • 20 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Premium Room, 1 King Bed

1 bedroom, in-room safe, desk, laptop workspace

Premium Room, 1 King Bed

  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Room amenity

Standard Room

  • 20 sq m
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 2 Single Beds

1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 2 Single Beds

  • 20 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 2 Single Beds, Accessible

1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 2 Single Beds, Accessible

  • 20 sq m
  • Sleeps 2
  • 2 Twin Beds

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Exterior

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About the area

London

Acton stay.A stay at this Acton hotel places you within 3 miles (5 km) of Westfield London Shopping Centre and 6 miles (10 km) of Portobello Road Market. London Designer Outlet and OVO Arena Wembley are also within 6 miles (10 km).

What's nearby

  • Wembley Stadium - 6 min drive - 4.7 km
  • Westfield London Shopping Centre - 6 min drive - 4.0 km
  • Portobello Road Market - 7 min drive - 4.6 km
  • OVO Arena Wembley - 7 min drive - 5.7 km
  • Oxford Street - 15 min drive - 9.1 km

Getting around

  • North Acton Underground Station - 5 min walk
  • Acton Main Line Station - 8 min walk
  • Heathrow Airport (LHR) - 37 min drive

Restaurants

  • ‪McDonald's - ‬4 min walk
  • ‪Kamil Bakery - ‬12 min walk
  • ‪Stones Fish & Chips - ‬6 min walk
  • ‪Al Enam - ‬9 min walk
  • ‪Cafe Bleu - ‬6 min walk

About this property

Holiday Inn London - West by IHG

4-star Art Deco hotel near Westfield London Shopping Centre
Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Business amenities include a 24-hour business center and 7 meeting rooms.

A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 248 square feet (23 square meters) and includes conference space. A fitness center, a rooftop terrace, and multilingual staff are also featured at the eco-certified Holiday Inn London - West by IHG. Parking is available for a fee.

This 4-star London hotel is smoke free.

  • 225 guestrooms or units
  • 7 levels
  • 2 buildings
  • 248 sq ft of conference space
  • 23 sq m of conference space
  • Built in 2004
  • Deli
  • Terrace on the roof
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue
Holiday Inn London - West by IHG offers 225 accommodations with laptop-compatible safes and complimentary newspapers. A pillow menu is available. Flat-screen televisions come with digital channels and pay movies. Refrigerators and coffee/tea makers are provided. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Awards and affiliations

Eco-Certified Property
This property participates in Green Tourism Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Arabic, Bulgarian, Dutch, English, Filipino, French, German, Hindi, Hungarian, Italian, Lithuanian, Polish, Portuguese, Romanian, Russian, Spanish, Turkish, Urdu

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Property amenities

Family friendly

  • In-room crib
  • In-room refrigerator
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (GBP 18 per night)
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Full breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; GBP 14.95 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Things to do

  • Gym

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Entertainment

  • Flat-screen TV with digital channels
  • Pay movies

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Pillow menu

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately GBP 14.95 per person
  • Self parking fee: GBP 18 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and Carte Blanche. Cash is not accepted. This property uses a grey water recycling system and eco-friendly cleaning products. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

We should mention

  • Children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Encore London West
Encore Ramada London West
London West Ramada Encore
Ramada Encore Hotel
Ramada Encore Hotel London West
Ramada Encore London West
Ramada London West
Ramada London West Encore
Holiday Inn London West Hotel
Holiday Inn London West
Ramada Encore London West Hotel London
Holiday Inn London - West England
Holiday Inn London West
London West By Ihg London
Holiday Inn London West an IHG Hotel
Holiday Inn London - West by IHG Hotel
Holiday Inn London - West by IHG London
Holiday Inn London - West by IHG Hotel London

Holiday Inn London - West by IHG Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 425 out of 1000 reviews
Rating 8 - Good. 390 out of 1000 reviews
Rating 6 - Okay. 109 out of 1000 reviews
Rating 4 - Poor. 45 out of 1000 reviews
Rating 2 - Terrible. 31 out of 1000 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Margaret

Travelled with family
Liked: Staff & service, room comfort
Stayed 3 nights in Mar 2025

8/10 Good

Edna

Liked: Cleanliness, staff & service, property conditions & facilities
Alarm going off at 2am
Stayed 1 night in Mar 2025

6/10 Okay

tyler

Stayed 8 nights in Feb 2025

6/10 Okay

Verified traveller

Business traveller
Disliked: Staff & service
Stayed 2 nights in Feb 2025

10/10 Excellent

Edward

Stayed 2 nights in Feb 2025

6/10 Okay

Eduardo Jose

Disliked: Property conditions & facilities

Be ready for guest

The staff was ok (people look to you like suspicious) but service a bit disappointed because for 2 days consecutive we had cold shower and guy went to the room to verify which's I feel uncomfortable. I’m sorry don’t take a cold out specially in winter. At 5 in morning people making to much noise shouting and running, listen car on road definitely not soundproofed
Stayed 2 nights in Feb 2025

10/10 Excellent

Chris

Liked: Cleanliness
Stayed 1 night in Jan 2025

10/10 Excellent

Andrew

Stayed 1 night in Jan 2025

10/10 Excellent

Hala

Stayed 1 night in Jan 2025

8/10 Good

HANY

Liked: Cleanliness, staff & service, property conditions & facilities
Nice enough hotel, convenient and well priced
Stayed 1 night in Jan 2025

10/10 Excellent

Thomas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was much better than expected for the price. Shower presure was particularly notable!
Stayed 1 night in Jan 2025

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great accommodation

Very clean & great accommodation. Lovely large bed, slept well. Good choice for breakfast. Would highly recommend.
Stayed 1 night in Jan 2025

10/10 Excellent

Harry

Stayed 4 nights in Jan 2025

10/10 Excellent

Katie

Business traveller
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Drain in my shower was blocked which was nasty and I only realised when I had the shower. Heating very noisy.
Stayed 1 night in Jan 2025

10/10 Excellent

Tameka

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good stay
Stayed 1 night in Oct 2024

10/10 Excellent

Raudel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice facility, quiet and comfortable room.
Stayed 3 nights in Nov 2024

2/10 Terrible

Derry

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Halyna

Stayed 1 night in Jan 2025

10/10 Excellent

Stefano

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel but door opened during stay

Upgraded to an executive room which was nice surprise, have stayed before and really like the hotel however at just after 9.30 someone tried to enter the room checkout was 12! When I shouted and then went to see who it would have been I didn’t see anyone in the corridor I mentioned it to reception who said they thought it would have been staff servicing the room but I noted no one had knocked the door, announced themselves or anything which I would have expected rather than the door just being opened definitely took the shine off the stay, the hotel are investigating
Stayed 1 night in Dec 2024

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

4/10 Poor

Jennifer

Travelled with partner
Liked: Amenities
Disliked: Staff & service
Noisy
Stayed 1 night in Dec 2024

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort

Holiday inn London West

Staff are polite and lovely. We had dinner at the hotel. Ordered pizza and pint and fish and chips. The pizza was cold when it arrived would have been really nice if it was hot. Fish and chips was good. Breakfast, bake beans were cold everything else was warm. Staff friends and accommodating.
Stayed 1 night in Dec 2024

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was good
Stayed 3 nights in Dec 2024

6/10 Okay

Sandeep

Travelled with family
Liked: Room comfort
It was ok Breakfast average No vegan options Staff not very friendly
Stayed 2 nights in Dec 2024