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Holiday Inn London - West by IHG

4.0 star property
4-star Art Deco hotel near Westfield London Shopping Centre

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Photo gallery for Holiday Inn London - West by IHG

Exterior
Exterior
Premium Room, 1 King Bed
Exterior
Cafe

Reviews

8.4 out of 10
Very good

Popular amenities

  • Parking available
  • Air conditioning
  • Bar
  • Room service

Explore the area

View in a map
4 Portal Way, London, England, W3 6RT
  • Place, Wembley Stadium
    ‪6 min drive‬
  • Place, Westfield London Shopping Centre
    ‪6 min drive‬
  • Place, OVO Arena Wembley
    ‪7 min drive‬
  • Airport, London (LHR-Heathrow)
    ‪22 min drive‬

Room options

View all photos for Premium Room

In-room safe, desk, laptop workspace, blackout drapes

Premium Room

  • 25 sq m
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, Multiple Beds

Standard Room, Multiple Beds

Standard Room, Multiple Beds

9.0 out of 10
Wonderful
(9 reviews)
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Standard Room, 1 Double Bed

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 1 Double Bed

8.0 out of 10
Very good
(11 reviews)
  • 20 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed with Sofa bed

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 1 Double Bed with Sofa bed

8.4 out of 10
Very good
(28 reviews)
  • 20 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Premium Room, 1 King Bed

In-room safe, desk, laptop workspace, blackout drapes

Premium Room, 1 King Bed

8.8 out of 10
Excellent
(10 reviews)
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Room amenity

Standard Room

9.2 out of 10
Wonderful
(5 reviews)
  • 20 sq m
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 2 Twin Beds

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 2 Twin Beds

8.4 out of 10
Very good
(6 reviews)
  • 20 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 2 Twin Beds, Accessible

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 2 Twin Beds, Accessible

8.8 out of 10
Excellent
(5 reviews)
  • 20 sq m
  • Sleeps 2
  • 2 Twin Beds

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About the area

London

Acton stay.A stay at this Acton hotel places you within 3 miles (5 km) of Westfield London Shopping Centre and 6 miles (10 km) of Portobello Road Market. London Designer Outlet and OVO Arena Wembley are also within 6 miles (10 km).

What's nearby

  • Wembley Stadium - 6 min drive - 4.7 km
  • Westfield London Shopping Centre - 6 min drive - 4.0 km
  • OVO Arena Wembley - 7 min drive - 5.7 km
  • Marble Arch - 14 min drive - 8.5 km
  • Oxford Street - 15 min drive - 9.1 km

Getting around

  • North Acton Underground Station - 5 min walk
  • Acton Main Line Station - 8 min walk
  • Heathrow Airport (LHR) - 37 min drive

Restaurants

  • ‪By Max - ‬9 min walk
  • ‪McDonald's - ‬4 min walk
  • ‪Awakener Speciality Coffee - ‬4 min walk
  • ‪Al Enam - ‬10 min walk
  • ‪Stones Fish & Chips - ‬6 min walk

About this property

Holiday Inn London - West by IHG

4-star Art Deco hotel near Westfield London Shopping Centre
Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Business amenities include a 24-hour business center and 7 meeting rooms.

A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 248 square feet (23 square meters) and includes conference space. A fitness center, a rooftop terrace, and multilingual staff are also featured at the eco-certified Holiday Inn London - West by IHG. Parking is available for a fee.

This 4-star London hotel is smoke free.

  • 225 guestrooms or units
  • 7 levels
  • 2 buildings
  • 248 sq ft of conference space
  • 23 sq m of conference space
  • Built in 2004
  • Deli
  • Terrace on the roof
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue
Holiday Inn London - West by IHG offers 225 accommodations with laptop-compatible safes and complimentary newspapers. A pillow menu is available. Flat-screen televisions come with digital channels and pay movies. Refrigerators and coffee/tea makers are provided. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Awards and affiliations

Eco-Certified Property
This property participates in Green Tourism Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Property amenities

Family friendly

  • In-room crib
  • In-room refrigerator
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (GBP 18 per night)
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Full breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; GBP 14.95 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Things to do

  • Gym

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Entertainment

  • Flat-screen TV with digital channels
  • Pay movies

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Pillow menu

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately GBP 14.95 per person
  • Self parking fee: GBP 18 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and Carte Blanche. Cash is not accepted. This property uses a grey water recycling system and eco-friendly cleaning products. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

We should mention

  • Children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Encore London West
Encore Ramada London West
London West Ramada Encore
Ramada Encore Hotel
Ramada Encore Hotel London West
Ramada Encore London West
Ramada London West
Ramada London West Encore
Holiday Inn London West Hotel
Holiday Inn London West
Ramada Encore London West Hotel London
Holiday Inn London - West England
Holiday Inn London West
London West By Ihg London
Holiday Inn London West an IHG Hotel
Holiday Inn London - West by IHG Hotel
Holiday Inn London - West by IHG London
Holiday Inn London - West by IHG Hotel London

Holiday Inn London - West by IHG Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 440 out of 1005 reviews
Rating 8 - Good. 380 out of 1005 reviews
Rating 6 - Okay. 110 out of 1005 reviews
Rating 4 - Poor. 44 out of 1005 reviews
Rating 2 - Terrible. 31 out of 1005 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Gregory

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2025

8/10 Good

Alicia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was clean, spacious,and modern. The choices for breakfast were excellent and delicious. The staff are friendly and helpful. Would definitely stay again.
Stayed 1 night in Jun 2025

6/10 Okay

Loh

Travelled with family
Liked: Cleanliness, staff & service, room comfort

Good

Overall is good, 10 mins walk train station.
Stayed 2 nights in Jun 2025

10/10 Excellent

Jane

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jun 2025

6/10 Okay

Soyemi

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Stayed 5 nights in Jun 2025

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay here every month for business, ideal hotel
Stayed 3 nights in Jun 2025

6/10 Okay

Soyemi

Travelled with family
Liked: Cleanliness
Disliked: Room comfort

Improperly working air conditioning of some rooms.

My room was not an “executive” marked room. The air conditioner was not working properly. I was unable to lower the thermostat and its control did not appear to correspond to the real room temperature. I was offered a room fan to alleviate the the uncomfortable temperature which I refused. I was told the hotel has a different air conditioning unit for the “executive” marked rooms than which I was housed. I knew the difference because I had access to an “executive” marked room which was much cooler with a properly working thermostat. Only one of the two elevators was servicing the seven floors otherwise, the hotel was clean. The food was ok but their pizza was not comparable to any in the USA. It wasn’t as good, thin crust, burnt but edible.
Stayed 6 nights in Jun 2025

8/10 Good

Sian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were all friendly . Good choice for breakfast and evening meal. Room was clean. Would be nice to have some hooks in bathroom on door and a towel rail as there wasn’t much room to put your towels on once used especially when you were a family of three.
Stayed 2 nights in Jun 2025

10/10 Excellent

Frank

Stayed 4 nights in Jun 2025

10/10 Excellent

dan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great for where I needed to be with way transport links Got a good deal especially as near Wembley with shows on
Stayed 1 night in Jun 2025

8/10 Good

Jonathan

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Spent a long weekend at this hotel with my partner. The hotel is situated just outside of central London and is a short ride on the central line underground train. It’s very easy to get to. It’s only a short walk from the station to the hotel. There is a Tesco and Sainsbury’s near to the hotel. Check-in was easy and staff at the hotel with very accommodating. We had a family room that was a good size and comfortable. If you’re happy being just outside of Central London then I would certainly recommend recommend this hotel
Stayed 3 nights in Jun 2025

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, property conditions & facilities
Clean and quiet property, but it was in an inconvenient location.
Stayed 2 nights in Jun 2025

8/10 Good

Mohamed Amjad Hameed

Stayed 1 night in Jun 2025

8/10 Good

Paul

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jun 2025

8/10 Good

Tong, calgary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is very convenient
Stayed 2 nights in May 2025

10/10 Excellent

Sarah J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

6/10 Okay

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good for short stay

Not to far to station and have ample parking
Stayed 1 night in May 2025

10/10 Excellent

Natalie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

10/10 Excellent

Jianhui

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A excellent hotel with excellent service

We have been staying at this hotel once a week for over one year. It’s always excellent!
Stayed 1 night in May 2025

10/10 Excellent

paul

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet area, modern and clean hotel. 10 minute walk to train station
Stayed 1 night in May 2025

2/10 Terrible

Stuart

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort

Extremely poor for a Holiday Inn

Really disappointed-air con would not go below 20 degrees so room was constantly hot. The flush on the toilet would randomly go every half an hr or so so another reason to not get any sleep. Nobody asked how the stay was either which I feel is essential within the industry. I’m sure most others enjoyed there stay however mine was very poor.
Stayed 1 night in Apr 2025

4/10 Poor

Paul

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort

Hidden parking costs need to be upfront on booking

Didn’t appreciate the hidden parking costs. Nowhere to park on arrival, as not enough parking spaces, which is a very very uncomfortable position to be in especially in the middle of London. Sort it out !
Stayed 1 night in Apr 2025

6/10 Okay

Celeste

Disliked: Property conditions & facilities
I wasn't pleased with the fact that there wasn't any drawers/space to put or hang up clothing. I had to keep my clothes in the suitcase for the duration of my stay. By the way which was 10 days. I will not stay at that hotel again.
Stayed 10 nights in Apr 2025

8/10 Good

Abdul Sathar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025