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Holiday Inn London - West by IHG

4.0 star property
4-star Art Deco hotel near Westfield London Shopping Centre

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Photo gallery for Holiday Inn London - West by IHG

Hotel features a modern glass facade with a curved design element and well-maintained landscaping.
Relax in a spacious room with a large bed, desk, and city view.
Welcome to our lobby, featuring a reception desk, comfortable seating area and a bookshelf with a selection of items.
Relax in the hotel lobby with comfortable seating, a bookshelf, and a flat-screen TV.
Enjoy a cup of coffee at the curved counter with a tiled backsplash.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Parking available
  • Air conditioning
  • Bar
  • Room service

Explore the area

Map
4 Portal Way, London, England, W3 6RT
  • Wembley Stadium
    ‪6 min drive‬
  • Westfield London Shopping Centre
    ‪6 min drive‬
  • OVO Arena Wembley
    ‪7 min drive‬
  • London (LHR-Heathrow)
    ‪22 min drive‬

Room options

View all photos for Premium Room

Enjoy a comfortable stay in this urban retreat with a large bed, desk, and city view.

Premium Room

  • 25 sq m
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, Multiple Beds

Two single beds with white linens, a desk with a lamp and TV, and a city view.

Standard Room, Multiple Beds

9.2 out of 10
Wonderful
(7 reviews)
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Standard Room, 1 Double Bed

Work and unwind in comfort with a large bed, desk, and two flat-screen TVs.

Standard Room, 1 Double Bed

8.0 out of 10
Very good
(11 reviews)
  • 20 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed with Sofa bed

Work and unwind in comfort with a large bed, desk, and two flat-screen TVs.

Standard Room, 1 Double Bed with Sofa bed

8.4 out of 10
Very good
(28 reviews)
  • 20 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Premium Room, 1 King Bed

Enjoy a comfortable stay in this urban retreat with a large bed, desk, and city view.

Premium Room, 1 King Bed

9.0 out of 10
Wonderful
(9 reviews)
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Neatly made bed with a white duvet and pillow, set against a dark wood headboard.

Standard Room

9.2 out of 10
Wonderful
(5 reviews)
  • 20 sq m
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 2 Twin Beds

Two single beds with grey bedding and throw blankets, a desk with a chair, and a flat-screen TV.

Standard Room, 2 Twin Beds

8.4 out of 10
Very good
(6 reviews)
  • 20 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 2 Twin Beds, Accessible

Two single beds with grey bedding and throw blankets, a desk with a chair, and a flat-screen TV.

Standard Room, 2 Twin Beds, Accessible

9.0 out of 10
Wonderful
(4 reviews)
  • 20 sq m
  • Sleeps 2
  • 2 Twin Beds

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About the area

London

Acton stay.A stay at this Acton hotel places you within 3 miles (5 km) of Westfield London Shopping Centre and 6 miles (10 km) of Portobello Road Market. London Designer Outlet and OVO Arena Wembley are also within 6 miles (10 km).

What's nearby

  • Wembley Stadium - 6 min drive - 4.7 km
  • Westfield London Shopping Centre - 6 min drive - 4.0 km
  • OVO Arena Wembley - 7 min drive - 5.7 km
  • Marble Arch - 14 min drive - 8.5 km
  • Oxford Street - 15 min drive - 9.1 km

Getting around

  • North Acton Underground Station - 5 min walk
  • Acton Main Line Station - 8 min walk
  • Heathrow Airport (LHR) - 37 min drive

Restaurants

  • ‪McDonald's - ‬4 min walk
  • ‪Kamil Bakery - ‬12 min walk
  • ‪Stones Fish & Chips - ‬6 min walk
  • ‪Al Enam - ‬9 min walk
  • ‪Cafe Bleu - ‬6 min walk

About this property

Holiday Inn London - West by IHG

4-star Art Deco hotel near Westfield London Shopping Centre
Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Business amenities include a 24-hour business center and 7 meeting rooms.

A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 248 square feet (23 square meters) and includes conference space. A fitness center, a rooftop terrace, and multilingual staff are also featured at the eco-certified Holiday Inn London - West by IHG. Parking is available for a fee.

This 4-star London hotel is smoke free.

  • 225 guestrooms or units
  • 7 levels
  • 2 buildings
  • 248 sq ft of conference space
  • 23 sq m of conference space
  • Built in 2004
  • Deli
  • Terrace on the roof
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue
Holiday Inn London - West by IHG offers 225 accommodations with laptop-compatible safes and complimentary newspapers. A pillow menu is available. Flat-screen televisions come with digital channels and pay movies. Refrigerators and coffee/tea makers are provided. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Awards and affiliations

Eco-Certified Property
This property participates in Green Tourism Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Arabic, Bulgarian, Dutch, English, Filipino, French, German, Hindi, Hungarian, Italian, Lithuanian, Polish, Portuguese, Romanian, Russian, Spanish, Turkish, Urdu

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Property amenities

Family friendly

  • In-room crib
  • In-room refrigerator
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (GBP 18 per night)
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Full breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; GBP 14.95 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Things to do

  • Gym

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Entertainment

  • Flat-screen TV with digital channels
  • Pay movies

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Pillow menu

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately GBP 14.95 per person
  • Self parking fee: GBP 18 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and Carte Blanche. Cash is not accepted. This property uses a grey water recycling system and eco-friendly cleaning products. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

We should mention

  • Children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Encore London West
Encore Ramada London West
London West Ramada Encore
Ramada Encore Hotel
Ramada Encore Hotel London West
Ramada Encore London West
Ramada London West
Ramada London West Encore
Holiday Inn London West Hotel
Holiday Inn London West
Ramada Encore London West Hotel London
Holiday Inn London - West England
Holiday Inn London West
London West By Ihg London
Holiday Inn London West an IHG Hotel
Holiday Inn London - West by IHG Hotel
Holiday Inn London - West by IHG London
Holiday Inn London - West by IHG Hotel London

Holiday Inn London - West by IHG Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 423 out of 1001 reviews
Rating 8 - Good. 389 out of 1001 reviews
Rating 6 - Okay. 116 out of 1001 reviews
Rating 4 - Poor. 42 out of 1001 reviews
Rating 2 - Terrible. 31 out of 1001 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

Stuart

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort

Extremely poor for a Holiday Inn

Really disappointed-air con would not go below 20 degrees so room was constantly hot. The flush on the toilet would randomly go every half an hr or so so another reason to not get any sleep. Nobody asked how the stay was either which I feel is essential within the industry. I’m sure most others enjoyed there stay however mine was very poor.
Stayed 1 night in Apr 2025

4/10 Poor

Paul

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort

Hidden parking costs need to be upfront on booking

Didn’t appreciate the hidden parking costs. Nowhere to park on arrival, as not enough parking spaces, which is a very very uncomfortable position to be in especially in the middle of London. Sort it out !
Stayed 1 night in Apr 2025

6/10 Okay

Celeste

Disliked: Property conditions & facilities
I wasn't pleased with the fact that there wasn't any drawers/space to put or hang up clothing. I had to keep my clothes in the suitcase for the duration of my stay. By the way which was 10 days. I will not stay at that hotel again.
Stayed 10 nights in Apr 2025

8/10 Good

Abdul Sathar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Brilliant hotel.

No issue from the time I walked in to the time I checked out. Everything was spot on! Ignore all bad reviews! This hotel was phenomenal!! Thank you to all staff. The reason for staying was Vertu Cup final I travelled from Blackpool all the way to Wembley!
Stayed 2 nights in Apr 2025

8/10 Good

Joshua

Stayed 1 night in Mar 2025

8/10 Good

Nick

Liked: Cleanliness, staff & service
The room (159) didn`t have a comfy chair, only a desk chair and this was shabby and peeling.
Stayed 1 night in Apr 2025

10/10 Excellent

SAAD

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 7 nights in Mar 2025

8/10 Good

Sudesh

Liked: Cleanliness, staff & service
The property is a comfortable stay. The rooms could use an update - There was visible wear and tear in the headboards and the metal sink in the bathroom feels very prison like.
Stayed 7 nights in Mar 2025

8/10 Good

Siafa

Liked: Staff & service, amenities, property conditions & facilities
Was disappointed about the facility, my room had a weird order and the air in my room felt dry & dusty. Woke up the next morning with allergies
Stayed 2 nights in Mar 2025

2/10 Terrible

Sharnie

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort

Avoid

Awful. Very badly organised.
Stayed 1 night in Mar 2025

6/10 Okay

Alex

Stayed 2 nights in Mar 2025

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness

Don’t spend your money on this hotel

We have been using Holiday Inn for nearly 10 years for our family trips but it has drastically gotten worse. The towels were dirty that we could not use them, the fridge was broken so there was no cold water for us to drink, the bed frame was damaged and the room was too small for a family of 4 it was such a shame to pay £120 a night to stay in this room.
Stayed 1 night in Mar 2025

8/10 Good

Ching Cheung Terence

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Need to pay more attention on the maintenance of Air conditioning. We found the room is stuffy in the first night of stay. We've told staff to have a check, situation improve that night. However, the room back to stuffy in the last night of stay again.
Stayed 3 nights in Mar 2025

6/10 Okay

Katie

Liked: Cleanliness, staff & service, room comfort

Useful location

Well located with spacious clean and comfortable room. Not very quiet due to busy roads and noise from corridors and other rooms. Having meeting rooms on the same floor as guest rooms meant often there were people congregating in the corridors/hall areas near the lifts and stsirswhich guests had to go through to their rooms.
Stayed 2 nights in Mar 2025

2/10 Terrible

Sharnie

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort

Horrendous

Arrived at the hotel and the room we booked had an issue. We were given a room with one double bed and one single for a family of 4! A staff member came in our room in the night and also a drunk person tried our door. There was roadworks going on outside our window. Bed was rock hard and the heating didn’t work.
Stayed 1 night in Mar 2025

6/10 Okay

Margaret

Travelled with family
Liked: Staff & service, room comfort
Stayed 3 nights in Mar 2025

8/10 Good

Edna

Liked: Cleanliness, staff & service, property conditions & facilities
Alarm going off at 2am
Stayed 1 night in Mar 2025

6/10 Okay

tyler

Stayed 8 nights in Feb 2025

6/10 Okay

Verified traveller

Business traveller
Disliked: Staff & service
Stayed 2 nights in Feb 2025

10/10 Excellent

Edward

Stayed 2 nights in Feb 2025

6/10 Okay

Eduardo Jose

Disliked: Property conditions & facilities

Be ready for guest

The staff was ok (people look to you like suspicious) but service a bit disappointed because for 2 days consecutive we had cold shower and guy went to the room to verify which's I feel uncomfortable. I’m sorry don’t take a cold out specially in winter. At 5 in morning people making to much noise shouting and running, listen car on road definitely not soundproofed
Stayed 2 nights in Feb 2025

10/10 Excellent

Chris

Liked: Cleanliness
Stayed 1 night in Jan 2025

10/10 Excellent

Andrew

Stayed 1 night in Jan 2025

10/10 Excellent

Hala

Stayed 1 night in Jan 2025