We arrived early at St. Pancras Station on the Eurostar from Paris. It was pouring with rain, and we walked to the hotel. As if that weren't enough, the person at the desk was very impatient with guests and somewhat rude. He mocked us as we were checking in, despite the bad day we'd had and the jet lag from our 10-hour flight to Paris a few days earlier (this man was over 40, slightly bald, and looked Middle Eastern). We were about to change hotels but decided to stay because we were tired. We stayed for about four days. Afterward, I asked for soap or towels, and there was another person at the desk, a much friendlier woman. The hotel in general is fine. It's a quiet area with great dining options and is within walking distance of the British Museum and Soho.