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4.7 out of 5

"Style, class and comfort are interwoven into ever fabric of the hotel's structure. Absolutely great hotel. " More

By a verified traveller on Wed 24 Oct 2018

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Hotel Description

5-star luxury hotel near Victoria Palace Theatre

City center retreat

At this London City Centre hotel, you'll be well placed to visit Victoria Palace Theatre and Apollo Victoria Theatre, both within a 5-minute walk. Buckingham Palace and St. James Park are also within half a mile (1 km).

Renovated in 2018

This luxury hotel features 2 restaurants and 4 bars/lounges. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and valet parking. Express check-in, express check-out, and a computer station are also on offer.

Free Internet, satellite TV

The 161 individually decorated guestrooms offer free WiFi and free wired Internet, as well as 24-hour room service. TVs come with satellite channels, and other amenities include premium bedding and free bottled water.

Room, 1 Double Bed (Cosy 4ft 6 bed)

Bed Count 1 Full Bed Maximum Occupancy 2 Max
C$269* Per night/room 19 Apr. - 20 Apr.

Junior Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Classic Room, 1 Double Bed, View (Royal Mews View)

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Royal Double Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Executive Room, 1 Single Bed

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Suite (Master)

Bed Count 1 King Bed Maximum Occupancy 4 Max

The Rubens At The Palace ratings based on 24 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for The Rubens At The Palace

Everyone (10)
5 out of 5

Posted by on 10 Oct. 2019

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Comment from Hotel Management

19 Oct. 2019 by Paula

Dear Anonymous, Thank you for taking the time to leave us a 5 out of 5 review. I am delighted that you had such a wonderful stay with us here at The Rubens at The Palace. I hope we have the opportunity to welcome you back in the near future. Warm regards, Paula Orton Front Office Manager

5 out of 5

Posted by on 27 Apr. 2019

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Comment from Hotel Management

29 Apr. 2019 by Paula

Dear Anonymous, Thank you for leaving us a 5 out of 5 review following your recent stay. I am delighted that you had a wonderful time with us and I hope to welcome you back to The Rubens soon. Warm regards Paula Orton Front Office Manager

5 out of 5
Style, class and comfort are interwoven into ever fabric of the hotel's structure. Absolutely great hotel.

Posted by , from Chicago, Ill on 24 Oct. 2018

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Comment from Hotel Management

25 Oct. 2018 by Malcolm

Dear Tom, Thank you so much for your fantastic rating, and feedback. I am delighted you enjoyed your visit. I hope that we will have the chance to welcome you back again very soon! Warm regards, Malcolm Hendry General Manager

5 out of 5

Posted by on 11 Sep. 2018

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Comment from Hotel Management

17 Sep. 2018 by Paula Orton

Dear Anonymous, Thank you for leaving us a 5 out of 5 review. I am thrilled that you enjoyed your time with us. I hope we will have the chance to welcome you back soon. Warm regards Paula Orton Assistant Front Office Manager

5 out of 5
I have made quite a few business trips to London. I had the pleasure of staying at several of London’s best known high end hotels. Yet, here I am rating Rubens at the Palace above the excellent hotels (e.g. Savoy, Browns among them). What distinguishes Rubens from the best known high end hotels? The staff. This includes everyone; the concierge staff, the staff in their New York Bar, the staff in the Grill, the staff at the front desk, the housekeeping staff and the staff who man the front door. In addition to recommending restaurants, the concierge staff helped us interact with our airline who had lost a bag on our flight from JFK to Heathrow. They tempered our optimism at the “lies” we were hearing from the airline with years of experience. The staff in the New York Bar learned our names almost immediately and talked to us about our “bag problem”. The staff in the Grill assured us that we would not feel out of place despite my wearing the clothes I had flown in. The Front Desk people and the front door people similarly knew our names and would greet us by same when we were in the lobby or leaving/entering the hotel. A power outage in our room was swiftly rectified by calling housekeeping. At Rubens the front desk staff would say hello even when we were just walking to the front door to go for a walk. The front door door staff would inquire about where we were going and on our return would ask how our day day went. In short, it was like having friends rather than staff.

Posted by on 19 Aug. 2018

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Comment from Hotel Management

20 Aug. 2018 by Paula Orton

Dear Steve&Gail, Thank you for taking the time to leave us such a wonderful review and for giving us 5 out of 5. I am delighted to hear that you had an amazing stay with us and that you especially enjoyed the service you received from all of our staff. I will be sure to pass this along to all of our team and they will be happy to hear how much you enjoyed their service and their friendliness. I do hope we will have the opportunity to welcome you back to The Rubens in the near future. Warm regards Paula Orton Assistant Front Office Manager

5 out of 5

What a terrific hotel!

Pros: The room was large & great. The location couldn't have been better. The staff was friendly & very helpful save the woman taking room service orders.
Cons: The room service staff wasn't so helpful and certainly wasn't guest friendly if you were ordering late at night.
Location: Perfect local. Buckingham Palace is literally across the street. Very near tube station, London city tour stops & good restaurants for a quick bite.
We had a lovely stay at The Rubens At The Palace. The location first of all was ideal for getting around London and the front desk staff, the concierge and the doorman couldn't have been nicer or more helpful. The room was wonderful and perfect for my daughter and granddaughter and myself. It was large enough for three people and had very comfortable beds. The only flaw came when trying to order a pizza at midnight for my granddaughter whose jet lag left her hungry at a late hour. Since we had been told there was 24 hour room service available we didn't think there would be a problem ordering then. The woman in the kitchen who answered was obviously put out that we wanted to order at that late hour and said she would call back to confirm our order could even be filled. She didn't, so I called the kitchen again 3 times, and 3 times she picked up the phone, heard my voice, and hung up. Subsequently, I called the front desk for help and the young man there was terribly apologetic and took care of the order and in short order we had a pizza at our door. I would certainly highly recommend this hotel and plan to stay there again on my next trip. It is a great hotel and a fabulous value!

Posted by , from Los Angeles on 11 Jul. 2017

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5 out of 5

Great centrally located Hotel. Wonderful stay!

Pros: Easy access. Very friendly helpful staff. Clean spacious rooms.
Cons: There is nothing we did not like. Everything is good.
Location: Walking distance to Buckingham Palace, Westminster Abbey, Big Ben, London tour stops, Victoria Station, and Thames.

Posted by , from Cleveland, OH on 14 Nov. 2016

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5 out of 5

wonderful experience

Location: it is centrally located- possibly best location in London
the hotel was elegant as hoped. the staff were helpful and extremely friendly

Posted by on 21 Nov. 2015

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5 out of 5

Would definitely go back

Pros: Room size
Cons: To be honest, nothing.
The location could not have been better. You are blocks away from the Victoria station, that can take you anywhere in the city, restaurants, pubs and the palace. The hotel and our room were very clean. The staff was outstanding. This hotel was exactly what I wanted in an English hotel. My only complaint was the size of the room, but it is in the middle of a major city. Overall, I could not have been happier.

Posted by on 28 Oct. 2015

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4 out of 5

Passport

Pros: Nice Room Good Food well Positioned
Cons: The Plumbing was not so perfect
Location: Passport Office near plus close to all Entertainment areas
I used to visit Eccleston Square in the 90s where we had an office . I stayed in the Rubens then and when I needed to book a Hotel near to the Passport Office I chose the Rubins

Posted by , from Iraq on 27 Mar. 2015

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Property Features

There are 2 restaurants on site. You can unwind with a drink at one of the 4 bars/lounges. You'll find a 24-hour business center on site. A computer station is on site and WiFi is free in public spaces. Tour/ticket assistance, multilingual staff, and gift shops/newsstands are also featured at the luxury The Rubens At The Palace. Parking is available for a fee. A complete renovation of The Rubens At The Palace was completed in May 2018. This 5-star London hotel is smoke free.

  • 161 guestrooms or units
  • 4 levels
  • 2 dining venues
  • 4 bars or lounges
  • Built in 1911
  • Childcare (surcharge)
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Gift shop
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Airport: London (LHR-Heathrow) (25.9 km / 16.1 mi)
  • Train station: London Victoria Rail Station (0.4 km / 0.2 mi)
  • Metro station: Victoria Underground Station (0.4 km / 0.3 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

The Rubens At The Palace offers 161 accommodations with safes and complimentary bottled water. Each accommodation is individually furnished and decorated. Beds feature premium bedding. Televisions come with satellite channels. Bathrooms include bathrobes, designer toiletries, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

  • In-room dining (24 hours)
  • Television
  • Satellite channels
  • Luxury bedding
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Bathrobes
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy English breakfast daily from 7 AM to 10 AM.

The English Grill - This restaurant specializes in British cuisine and serves breakfast, lunch, and dinner. Reservations are required.

The Curry Room - This restaurant serves dinner only. Reservations are required. Open select days.

The Leopard Bar - This Champagne bar serves light fare only. Open daily.

The New York Bar - This cocktail bar serves light fare only. Open daily.

Bbar & Restaurant - This bar serves brunch, lunch, dinner, and light fare. Open daily.

24-hour room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • Pets: GBP 500 per pet, per stay

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Only service animals are allowed
  • UnionPay
  • No rollaway/extra beds available
  • Debit cards
  • Online Penalty Collection

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: GBP 22.00 per person (approximately)
  • Valet parking fee: GBP 46 per night
  • Pet fee: GBP 500 per pet, per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Rubens Palace
  • Rubens Palace Hotel
  • Rubens Palace Hotel London
  • Rubens Palace London
  • Rubens At The Palace London
  • The Rubens At The Palace Hotel London
  • The Rubens At The Palace London, England
  • The Rubens At The Palace Hotel
  • The Rubens At The Palace London
  • The Rubens At The Palace Hotel London

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

  • Green Tourism Business Scheme (GTBS)
url importing https://www.travelocity.ca/London-Hotels-The-Rubens-At-The-Palace.h528337-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.