For customer service, call us toll-free at 1-800-397-3342. For customers outside the US, please call 1-404-728-8787. International calling rates will apply.
At this London City Centre hotel, you'll be well placed to visit Apollo Victoria Theatre and Victoria Palace Theatre, both within a 5-minute walk. Buckingham Palace and St. James Park are also within half a mile (1 km).
Renovated in 2018
This smoke-free hotel features 2 restaurants and 4 bars/lounges. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and valet parking. Self parking, express check-in, and express check-out are also offered.
Free Internet, satellite TV
The 161 soundproofed guestrooms offer free WiFi and free wired Internet, as well as 24-hour room service. TVs come with satellite channels, and other amenities include premium bedding and free bottled water.
The Rubens At The Palace ratings based on 6 Verified Reviews
Review Summary
5.0
out of 5
5.0 out of 5.0
Room cleanliness5.0 out of 5.0
Service & staff5.0 out of 5.0
Room comfort4.5 out of 5.0
Hotel condition5.0 out of 5.0
Guest reviews for The Rubens At The Palace
Everyone (6)
5 out of 5
Posted by a verified traveller on 10 Oct. 2019
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Comment from Hotel Management
19 Oct. 2019
by Paula
Dear Anonymous,
Thank you for taking the time to leave us a 5 out of 5 review.
I am delighted that you had such a wonderful stay with us here at The Rubens at The Palace.
I hope we have the opportunity to welcome you back in the near future.
Warm regards,
Paula Orton
Front Office Manager
5 out of 5
Posted by a verified traveller on 27 Apr. 2019
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Comment from Hotel Management
29 Apr. 2019
by Paula
Dear Anonymous,
Thank you for leaving us a 5 out of 5 review following your recent stay.
I am delighted that you had a wonderful time with us and I hope to welcome you back to The Rubens soon.
Warm regards
Paula Orton
Front Office Manager
5 out of 5
Style, class and comfort are interwoven into ever fabric of the hotel's structure. Absolutely great hotel.
Posted by Tom, from Chicago, Ill on 24 Oct. 2018
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Comment from Hotel Management
25 Oct. 2018
by Malcolm
Dear Tom,
Thank you so much for your fantastic rating, and feedback. I am delighted you enjoyed your visit.
I hope that we will have the chance to welcome you back again very soon!
Warm regards,
Malcolm Hendry
General Manager
5 out of 5
Posted by a verified traveller on 11 Sep. 2018
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Comment from Hotel Management
17 Sep. 2018
by Paula Orton
Dear Anonymous,
Thank you for leaving us a 5 out of 5 review.
I am thrilled that you enjoyed your time with us.
I hope we will have the chance to welcome you back soon.
Warm regards
Paula Orton
Assistant Front Office Manager
5 out of 5
I have made quite a few business trips to London. I had the pleasure of staying at several of London’s best known high end hotels. Yet, here I am rating Rubens at the Palace above the excellent hotels (e.g. Savoy, Browns among them). What distinguishes Rubens from the best known high end hotels?
The staff. This includes everyone; the concierge staff, the staff in their New York Bar, the staff in the Grill, the staff at the front desk, the housekeeping staff and the staff who man the front door. In addition to recommending restaurants, the concierge staff helped us interact with our airline who had lost a bag on our flight from JFK to Heathrow. They tempered our optimism at the “lies” we were hearing from the airline with years of experience. The staff in the New York Bar learned our names almost immediately and talked to us about our “bag problem”. The staff in the Grill assured us that we would not feel out of place despite my wearing the clothes I had flown in. The Front Desk people and the front door people similarly knew our names and would greet us by same when we were in the lobby or leaving/entering the hotel. A power outage in our room was swiftly rectified by calling housekeeping. At Rubens the front desk staff would say hello even when we were just walking to the front door to go for a walk. The front door door staff would inquire about where we were going and on our return would ask how our day day went. In short, it was like having friends rather than staff.
Posted by Steve&Gail on 19 Aug. 2018
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Comment from Hotel Management
20 Aug. 2018
by Paula Orton
Dear Steve&Gail,
Thank you for taking the time to leave us such a wonderful review and for giving us 5 out of 5.
I am delighted to hear that you had an amazing stay with us and that you especially enjoyed the service you received from all of our staff. I will be sure to pass this along to all of our team and they will be happy to hear how much you enjoyed their service and their friendliness.
I do hope we will have the opportunity to welcome you back to The Rubens in the near future.
Warm regards
Paula Orton
Assistant Front Office Manager
5 out of 5
What a terrific hotel!
Pros:The room was large & great. The location couldn't have been better. The staff was friendly & very helpful save the woman taking room service orders.
Cons:The room service staff wasn't so helpful and certainly wasn't guest friendly if you were ordering late at night.
Location:Perfect local. Buckingham Palace is literally across the street. Very near tube station, London city tour stops & good restaurants for a quick bite.
We had a lovely stay at The Rubens At The Palace. The location first of all was ideal for getting around London and the front desk staff, the concierge and the doorman couldn't have been nicer or more helpful. The room was wonderful and perfect for my daughter and granddaughter and myself. It was large enough for three people and had very comfortable beds.
The only flaw came when trying to order a pizza at midnight for my granddaughter whose jet lag left her hungry at a late hour. Since we had been told there was 24 hour room service available we didn't think there would be a problem ordering then. The woman in the kitchen who answered was obviously put out that we wanted to order at that late hour and said she would call back to confirm our order could even be filled. She didn't, so I called the kitchen again 3 times, and 3 times she picked up the phone, heard my voice, and hung up. Subsequently, I called the front desk for help and the young man there was terribly apologetic and took care of the order and in short order we had a pizza at our door.
I would certainly highly recommend this hotel and plan to stay there again on my next trip. It is a great hotel and a fabulous value!
There are 2 restaurants on site. You can unwind with a drink at one of the 4 bars/lounges. You'll find a 24-hour business center on site. A computer station is on site and WiFi is free in public spaces. Tour/ticket assistance, multilingual staff, and gift shops/newsstands are also featured at the luxury The Rubens At The Palace. Parking is available for a fee. A complete renovation of The Rubens At The Palace was completed in May 2018. This 5-star London hotel is smoke free.
161 guestrooms or units
4 levels
2 dining venues
4 bars or lounges
Built in 1911
Childcare (surcharge)
Business center (24 hours)
Breakfast available (surcharge)
Coffee in lobby
Dry cleaning
Self-service laundry
Front desk (24 hours)
Express check-in
Express check-out
Staff is multilingual
Storage area for luggage
Tour and ticket information
Concierge
Wedding services available
Gift shop
Newspapers in lobby (free)
Bellhop
Elevator
No smoking on site
Family Friendly Amenities
Family property
Free WiFi
Soundproofed rooms
Laundry facilities
Babysitting or childcare (surcharge)
Internet
Available in all rooms:
Free WiFi
, Free wired Internet
Available in some public areas:
Free WiFi
Parking
Self parking (surcharge)
, Valet parking (surcharge)
Transport
Airport: Heathrow Airport (LHR) (26 km / 16.2 mi)
Train station: London Victoria Rail Station (0.4 km / 0.2 mi)
Metro station: Victoria Underground Station (0.4 km / 0.3 mi)
Parking: Valet parking and self parking available for a surcharge
Room Amenities
The Rubens At The Palace offers 161 accommodations with laptop-compatible safes and complimentary bottled water. Each accommodation is individually furnished and decorated. Beds feature premium bedding. Televisions come with satellite channels. Bathrooms include bathrobes, designer toiletries, complimentary toiletries, and hair dryers. This London hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily.
In-room dining (24 hours)
Television
Satellite channels
Luxury bedding
Housekeeping (daily)
Nightly turndown service
Hair dryer
Laptop safe
Bathrobes
Designer toiletries
Telephone
Iron and ironing board
Desk
Blackout drapes
Sound-insulated rooms
Climate control (air conditioning)
Ensuite bathroom
Unique furnishings
Unique decor
Connecting rooms available
Wardrobe or closet
Toothbrush and toothpaste available
Food & Drink
For a fee, guests can enjoy English breakfast daily from 7 AM to 10 AM.
The English Grill - This restaurant specializes in British cuisine and serves breakfast, lunch, and dinner. Reservations are required.
The Curry Room - This restaurant serves dinner only. Reservations are required. Open select days.
The Leopard Bar - This Champagne bar serves light fare only. Open daily.
The New York Bar - This cocktail bar serves light fare only. Open daily.
Bbar & Restaurant - This bar serves brunch, lunch, dinner, and light fare. Open daily.
24-hour room service is available.
Hotel Policies
Check-in
Check-in time starts at 2:00 PM
Minimum check-in age is: 18
Check-in time ends at anytime
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Rollaway/extra beds are not available.
Pet Policy
Pets: GBP 500 per pet, per stay
Food and water bowls are available
Service animals are exempt from fees
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts credit cards, debit cards, and cash. This property uses eco-friendly cleaning products. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities.
Enhanced food service safety measures are in place. This property affirms that it follows the cleaning and disinfection practices of We're Good To Go (UK). This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).
No rollaway/extra beds available
Service animals are allowed
Service animals are exempt from fees/restrictions
Debit cards
UnionPay
Staffed front desk
Online Penalty Collection
LGBTQIA friendly
Property is cleaned with disinfectant
Staff wears personal protective equipment
Protective clothing is available to guests
Masks are available to guests
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Social distancing measures are in place
Contactless check-in is not available
Property follows regional sanitization guidelines We're Good To Go (UK)
Property confirms they are implementing enhanced cleaning measures
Individually-wrapped food options are not available
No gap period between guest stays
Staff temperature checks are conducted regularly
Temperature checks are available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is not available
Property follows sanitization practices of Safe Travels (WTTC - Global)
Guest accommodation is not sealed after cleaning
Electrostatic spray is used for disinfection
Cashless transactions are available
Masks are compulsory at the property
Contactless food service / room service is available
Reservation might be required for some facilities onsite
Mobile key entry is not available
Food service has been amended for enhanced safety
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Fee for English breakfast: GBP 22.00 per person (approximately)
Self parking fee: GBP 58 per night
Valet parking fee: GBP 58 per night
Pet fee: GBP 500 per pet, per stay
Service animals are exempt from fees
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Rubens Palace
Rubens Palace Hotel
Rubens Palace Hotel London
Rubens Palace London
Rubens At The Palace London
The Rubens At The Palace Hotel London
The Rubens At The Palace London, England
The Rubens At The Palace Hotel
The Rubens At The Palace London
The Rubens At The Palace Hotel London
You should know
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
Awards & Affiliations
Green / Sustainable Property This property participates in Green Tourism Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
This property is affiliated with the International Gay & Lesbian Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ) guests.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
