The Hatton Rooms offers its guests a garden, coffee/tea in a common area, and express check-in. Public spaces have free WiFi. An airport shuttle (available 24 hours) is available for a fee. The Hatton Rooms also features express check-out and a television in a common area. Limited free parking is available on a first-come, first-served basis.
HORRENDOUS. DO NOT BOOK. The room was dilapidated, with no coffee or TV and the shower did not work properly. â24 hour airport shuttleâ was listed as an amenity; however, when we called to enquire as to how to access it were told to get an Uber. What staff we were able to reach were not at all helpful and / or unresponsive. There is no-one onsite to assist. Nightmare. AVOID AT ALL COST.
Horrible. Spend not much more and go anywhere else. First the weird text messages asking for ID and money, with no reference to the bookings. Customer support said itâs fraudulent and not to engage. Later said, no itâs actually the property. The property itself is a house in a residential area. What youâre booking is a single grotty room. The walls are paper thin, got no sleep thanks to people literally just talking in the downstairs room. Bathroom was gross. It was my mistake for thinking this would be habitable.
Poor Customer Service. I never got the key code to access the property and ended up stranded. Tried to contact them for a refund and they refused. Horrible experience!
Locked out before 10pm they didnât send the entrance codes in time for my check in.
The shower drain was blocked so I couldnât shower for more than 2 mins as the water would have flowed into the room. Place was old and tired and the service was appalling trying to get in.
We loved how reasonable the place was, and how close it was to the airport. However, the mattress was pretty cheap, the shower in room number four was clogged and began to overflow pretty soon after beginning the shower. Finally, a shuttle one-way cost 42 pounds which seems unreasonable for a 10 minute drive. Taxis were cheaper but they were still 30 pounds. If you donât have a lot of luggage, you can take the subway and itâs not too bad of a walk.
Everything was great apart from a staff member giving me wrong info about the car park, but apart from that everything was fine in the hotel, clean and tidy too!
I was unable to find location without address specifics. I did not have email service during flight. I saw the email with house number only after making arrangements at another place and accessing my email.
I used the original text message information for the taxi ride but no specifics. So failed to find.
All this happened at midnights because of airline delays in departure from Newark NJ.
Terrible experience.
I had booked and paid for this room weeks in advance via hotels.com. The property contacted me the day before my stay, requiring me to make a payment via a third-party site for a deposit. They also charged an additional fee for this, which was not mentioned in the hotels.com listing.
This feels like a scam: Make the listing appear cheap to look better in a price comparison with other properties, then charge an additional fee at the last minute.
Otherwise, the room itself was small but okay for one night.
The location is close to the airport. The property is nice, clean and quiet.
Yet, the instruction to get into the property was not clear. The front door is hard to open even with the lock code. AND no indication of where the lock box of our room key is. We had to bother the tenant in Room 1 to finally know that the lock boxes were located on the left outside wall of the building!
Had several issues during our stay. Contacted the company afterwards who did not respond to emails or WhatsApp messages.
- No hot water (showers or taps)
- Alarm went off at around 6:00am due to anotger guest and was difficult to turn off (woke neighbour who sorted it out)
- downstair toilet door broken and did not lock
- TV and tea/coffee facilities were specified but not available
- no customer service