Note fondée sur 907 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,4 Propreté de la chambre
3,5 Service et personnel
3,6 Confort de la chambre
3,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 20 déc. 2023 sur Expedia
L enregistrement a pris beaucoup beaucoup de temps,. Sans excuse ni rien du tout de la part de l hotel. J ai perdu ma mère et quand on l'a emmené à l hôtel. On lui a dit qu il n est existe aucune chambre a son nom ou a mon nom!!!! Alors que on était bien enregistré!! Service vraiment nulle,
Le plus affreux est la chambre. Il y a une odeur tellement affreuse et insupportable a chopper une allergie à cause de ça. Les équipements sont dignes d un hotel 3 étoiles pas plus.
Il y a en plus des bruits très très forts a cause de la clim où je ne sais pas quoi. Ça te laisse pas te reposer ou dormir.
En plus j' ai payé plus de 250 euro. Pour avoir une vue sur le ka3ba. J ai eu et une toute petite vue sur que des travaux.
Le seul point positif et les restos pour le petit dej et le dinner. Le service est impeccable.
Mais en général je déconseille cet hôtel. Et surtout il ne vaut pas du tout son prix
Commentaires de Gestion de l’hôtel
21 déc. 2023 par Mustafa SENDI, Gestion de l’hôtel
Dear Guest. As Salamu Alikom Wa Rahmatu Allah Wish you an acceptable UMRAH and may Allah accept all your good deeds, We are really delighted that you have enjoyed your stay with us and we much appreciates your positive review and comments regarding your stay at the Zamzam Pullman Makkah. It is always a pleasure to receive positive feedback.We will share your review with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Indeed, all negative comments you have mentioned is clearly understood and Please be assured that this is not a true reflection of the high standards we strive to provide for all our guests at ZamZam Pullman.Thank you again for sharing your experience, and we promise you to take the necessary arrangements and make your upcoming stay a memorable one Insha’Allah. Sincerely, Mustafa SENDIGuest Experience Manger
par un voyageur
Publié le 12 août 2023 sur Expedia
جد
Commentaires de Gestion de l’hôtel
13 août 2023 par Mustafa SENDI, Gestion de l’hôtel
Dear Guest. As Salamu Alikom Wa Rahmatu Allah Wish you an acceptable UMRAH and may Allah accept all your good deeds, We are really delighted that you have enjoyed your stay with us and we much appreciates your positive review and comments regarding your stay at the Zamzam Pullman Makkah. It is always a pleasure to receive positive feedback.We will share your review with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Indeed, all negative comments you have mentioned is clearly understood and Please be assured that this is not a true reflection of the high standards we strive to provide for all our guests at ZamZam Pullman.Thank you again for sharing your experience, and we promise you to take the necessary arrangements and make your upcoming stay a memorable one Insha’Allah. Sincerely, Mustafa SENDIGuest Experience Mange
par un voyageur
Publié le 15 mai 2021 sur Hotels
par un voyageur
Publié le 27 mars 2021 sur Hotels
par un voyageur
En face de Harame
Publié le 4 janv. 2020 sur HotelsExcellent séjour, petit déjeuner continental, Centre d'achats
Je recommande vivement, je retournerais une autres fois
Commentaires de Gestion de l’hôtel
15 janv. 2020 par Hotel Management Team, Gestion de l’hôtel
Cher Zouheir,
Merci de nous faire confiance et de votre temps précieux pour exprimer vos commentaires sur nos services. Notre objectif principal est de fournir la meilleure expérience spirituelle dans une atmosphère privilégiée à La Mecque. Nous espérons vous voir bientôt lors de votre prochaine visite.
par un voyageur
Publié le 27 mai 2019 sur Expedia
Commentaires de Gestion de l’hôtel
13 juin 2019 par A.BADR, Gestion de l’hôtel
Dear Valued Guest,
As Salamu Alikom Wa Rahmatu Allah
Wish you an acceptable UMRAH and may Allah accept all your good deeds,
Thank you for taking the time to share with us your experience at Zamzam Pullman Makkah , It is obviously shown from your comments and rating to our services that your stay was not up to your expectation In that case I would like to sincerely apologies for that , we genuinely regret those occasions when the service does not meet expectations of our guests.
Meanwhile I appreciate if you can elaborate more about it as your feedback is invaluable to continuously improve the quality of our services.
Once again please accept my apology and hoping to welcoming you back at ZamZam Pullman and having the chance to compensate you and better meeting your expectations in the future.
Sincerely,
Hotel Management Team
par un voyageur de Croissy Beaubourg
Publié le 27 oct. 2018 sur Expedia
Hôtel vétuste , bon pour petit budget.
Point positif proche de l’entrée des femmes pour la mosquée .
Commentaires de Gestion de l’hôtel
11 févr. 2019 par A.BADR, Gestion de l’hôtel
Dear Mrs. Jamila,
As Salamu Alikom Wa Rahmatu Allah
Wish you an acceptable UMRAH and may Allah accept all your good deeds,
Thank you for taking the time to share with us your experience at Zamzam Pullman Makkah, It is obviously shown from your comments and rating to our services that your stay was not up to your expectation In that case I would like to sincerely apologies for that , we genuinely regret those occasions when the service does not meet expectations of our guests.
Meanwhile I appreciate if you can elaborate more about it as your feedback is invaluable to continuously improve the quality of our services.
Once again please accept my apology and hoping to welcoming you back at ZamZam Pullman and having the chance to compensate you and better meeting your expectations in the future.
Sincerely,
Hotel Management Team
par un voyageur
Publié le 19 mars 2024 sur Expedia
Close to Haram
Commentaires de Gestion de l’hôtel
20 mars 2024 par Mustafa SENDI, Gestion de l’hôtel
Dear Guest. As Salamu Alikom Wa Rahmatu Allah Wish you an acceptable UMRAH and may Allah accept all your good deeds, We are really delighted that you have enjoyed your stay with us and we much appreciates your positive review and comments regarding your stay at the Zamzam Pullman Makkah. It is always a pleasure to receive positive feedback.We will share your review with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Indeed, all negative comments you have mentioned is clearly understood and Please be assured that this is not a true reflection of the high standards we strive to provide for all our guests at ZamZam Pullman.Thank you again for sharing your experience, and we promise you to take the necessary arrangements and make your upcoming stay a memorable one Insha’Allah. Sincerely, Mustafa SENDIGuest Experience Manger
par un voyageur
Publié le 17 mars 2024 sur Expedia
Big Ed’s in the room
Commentaires de Gestion de l’hôtel
17 mars 2024 par Mustafa SENDI, Gestion de l’hôtel
Dear Guest. As Salamu Alikom Wa Rahmatu Allah Wish you an acceptable UMRAH and may Allah accept all your good deeds, We are really delighted that you have enjoyed your stay with us and we much appreciates your positive review and comments regarding your stay at the Zamzam Pullman Makkah. It is always a pleasure to receive positive feedback.We will share your review with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Indeed, all negative comments you have mentioned is clearly understood and Please be assured that this is not a true reflection of the high standards we strive to provide for all our guests at ZamZam Pullman.Thank you again for sharing your experience, and we promise you to take the necessary arrangements and make your upcoming stay a memorable one Insha’Allah. Sincerely, Mustafa SENDIGuest Experience Manger
par un voyageur
Publié le 15 mars 2024 sur Expedia
Initially the management denied the booking from Expedia, which frustrated our parents because I did the booking on behalf of them. Even though They had the booking reference and all the required documents. Later on when I called they agreed to the booking. This behaviour was unacceptable as my parents were old and put in such an awkward situation. They should have proper managerial support system and stop harassing older pilgrims. Over all the stay was good. Best location as per my parent's observation.
Commentaires de Gestion de l’hôtel
16 mars 2024 par Mustafa SENDI, Gestion de l’hôtel
Dear Guest. As Salamu Alikom Wa Rahmatu Allah Wish you an acceptable UMRAH and may Allah accept all your good deeds, We are really delighted that you have enjoyed your stay with us and we much appreciates your positive review and comments regarding your stay at the Zamzam Pullman Makkah. It is always a pleasure to receive positive feedback.We will share your review with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Indeed, all negative comments you have mentioned is clearly understood and Please be assured that this is not a true reflection of the high standards we strive to provide for all our guests at ZamZam Pullman.Thank you again for sharing your experience, and we promise you to take the necessary arrangements and make your upcoming stay a memorable one Insha’Allah. Sincerely, Mustafa SENDIGuest Experience Manger
