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Grand Hyatt Baha Mar

4.5 star property
4.5-star beachfront resort near Royal Blue Golf Club

Choose dates to view prices

Photo gallery for Grand Hyatt Baha Mar

On the beach, white sand, beach cabanas, sun loungers
Creator video - submitted by Cherry Blasczak
Lobby
Casino
Aerial view

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet friendly
  • Parking included
  • Free WiFi
  • Restaurant

Explore the area

View in a map
One Baha Mar Boulevard, Nassau, New Providence
  • Place, The Current Baha Mar Gallery and Art Center
    ‪6 min walk‬
  • Place, Royal Blue Golf Club
    ‪10 min walk‬
  • Place, Cable Beach
    ‪3 min drive‬
  • Airport, Nassau (NAS-Lynden Pindling Intl.)
    ‪10 min drive‬

Room options

View all photos for Grand Room, 2 Queen Beds

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Grand Room, 2 Queen Beds

8.6 out of 10
Excellent
(121 reviews)
  • 44 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Grand Room, 1 King Bed

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Grand Room, 1 King Bed

9.0 out of 10
Wonderful
(262 reviews)
  • 44 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Ocean View

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Room, 2 Queen Beds, Ocean View

7.6 out of 10
Good
(64 reviews)
  • Ocean view
  • 44 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Ocean View

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Room, 1 King Bed, Ocean View

8.6 out of 10
Excellent
(60 reviews)
  • Ocean view
  • 44 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Balcony, Ocean View

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Room, 2 Queen Beds, Balcony, Ocean View

8.0 out of 10
Very good
(99 reviews)
  • Ocean view
  • 44 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Balcony, Ocean View

Room, 1 King Bed, Balcony, Ocean View

Room, 1 King Bed, Balcony, Ocean View

8.8 out of 10
Excellent
(95 reviews)
  • Ocean view
  • 44 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds (Fountain View)

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Room, 2 Queen Beds (Fountain View)

8.4 out of 10
Very good
(157 reviews)
  • Lagoon view
  • 44 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed (Fountain View)

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Room, 1 King Bed (Fountain View)

8.8 out of 10
Excellent
(143 reviews)
  • Lagoon view
  • 44 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Bedrooms, Ocean View (Residence, West Tower)

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Room, 2 Bedrooms, Ocean View (Residence, West Tower)

8.4 out of 10
Very good
(9 reviews)
  • Ocean view
  • 156 sq m
  • Sleeps 7
  • 1 King Bed and 2 Queen Beds

View all photos for Grand Suite, 1 King Bed

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Grand Suite, 1 King Bed

8.8 out of 10
Excellent
(3 reviews)
  • Ocean view
  • 64 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 Bedroom (Residence,1 King,Fountain Vw,West Twr)

Exterior

Room, 1 Bedroom (Residence,1 King,Fountain Vw,West Twr)

7.4 out of 10
Good
(8 reviews)
  • Lake view
  • 95 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 Bedroom, Ocean View (Residence, 1 King bed, West Tower)

Room, 1 Bedroom, Ocean View (Residence, 1 King bed, West Tower)

Room, 1 Bedroom, Ocean View (Residence, 1 King bed, West Tower)

10.0 out of 10
Exceptional
(3 reviews)
  • Ocean view
  • 95 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 Bedroom (2Queen,Residence,Fountain Vw,West Twr)

Exterior

Deluxe Room, 1 Bedroom (2Queen,Residence,Fountain Vw,West Twr)

10.0 out of 10
Exceptional
(6 reviews)
  • Lagoon view
  • 114 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 Bedroom, Ocean View (Residence, 1 King bed, West Tower)

Exterior

Deluxe Room, 1 Bedroom, Ocean View (Residence, 1 King bed, West Tower)

8.4 out of 10
Very good
(11 reviews)
  • Ocean view
  • 114 sq m
  • Sleeps 6
  • 1 King Bed

View all photos for Room, 1 Bedroom (Residence,1King,Fountain Vw,East Twr)

Room, 1 Bedroom (Residence,1King,Fountain Vw,East Twr)

Room, 1 Bedroom (Residence,1King,Fountain Vw,East Twr)

9.0 out of 10
Wonderful
(10 reviews)
  • Lake view
  • 95 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 Bedroom, Ocean View (Residence, 1 King bed, Esat Tower)

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Room, 1 Bedroom, Ocean View (Residence, 1 King bed, Esat Tower)

9.8 out of 10
Exceptional
(13 reviews)
  • Ocean view
  • 95 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 3 Bedrooms, Ocean View (Residence, 2 King-bedded rooms)

Water view

Room, 3 Bedrooms, Ocean View (Residence, 2 King-bedded rooms)

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 232 sq m
  • Sleeps 7
  • 3 King Beds

View all photos for Room, 2 Queen Beds (Fountain View Reserve)

Room, 2 Queen Beds (Fountain View Reserve)

Room, 2 Queen Beds (Fountain View Reserve)

7.0 out of 10
Good
(2 reviews)
  • Lake view
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed (Fountain View Reserve)

Room, 1 King Bed (Fountain View Reserve)

Room, 1 King Bed (Fountain View Reserve)

8.0 out of 10
Very good
(1 review)
  • Lake view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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Aerial view

British Colonial - Nassau

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  • On private beach
  • Pool
  • Waterslide
  • Free WiFi
4.3 out of 5, Excellent, 2,423 reviews
The price is CA $297
CA $442 total
includes taxes & fees
Apr 27 - Apr 28
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About the area

Nassau

Beachfront retreat .You'll be within half a mile (1 km) of Royal Blue Golf Club and 2 miles (3 km) of Cable Beach with a stay here. Junkanoo Beach and Straw Market are also within 6 miles (10 km).
View more Resorts in NassauOpens in a new window

What's nearby

  • The Current Baha Mar Gallery and Art Center - 6 min walk - 0.5 km
  • Baha Bay Water Park - 6 min walk - 0.5 km
  • Royal Blue Golf Club - 10 min walk - 0.9 km
  • Lake Cunningham - 15 min walk - 1.3 km
  • Cable Beach - 3 min drive - 1.9 km

Getting around

  • Lynden Pindling Intl. Airport (NAS) - 10 min drive

Restaurants

  • ‪Marcus at Baha Mar Fish+Chop House - ‬7 min walk
  • ‪Café Madeleine - ‬6 min walk
  • ‪Sugar Factory American Brasserie - ‬6 min walk
  • ‪Baha Bay Beach Club - ‬8 min walk
  • ‪Stix - ‬6 min walk

About this property

Grand Hyatt Baha Mar

4.5-star beachfront resort near Royal Blue Golf Club
Sit back and relax on the beach with free beach club on site, cabanas (surcharge), and umbrellas. Summer fun is a breeze at Grand Hyatt Baha Mar, where you can play a round of golf at the golf course, cool off in one of the 8 outdoor swimming pools, and enjoy a treatment at the full-service spa.

There are 10 restaurants and 3 coffee shops/cafes on site. For a drink, you can stop by one of the onsite bars, including 3 beach bars and 5 bars/lounges. Public spaces have free WiFi. This luxury resort also offers a complimentary water park, a children's pool, and outdoor tennis courts. Self parking is free.

Smoking is allowed in designated areas at this 4.5-star Nassau resort.

  • 1800 guestrooms or units
  • 28 levels
  • 2 buildings
  • 10 dining venues
  • 3 bars on the beach
  • 5 bars or lounges
  • 3 coffee shops
  • 82000 sq ft of conference space
  • 7618 sq m of conference space
  • Built in 2017
  • Casino
  • Nightclub
  • Kid's club (surcharge)
  • Supervised childcare (surcharge)
  • Childcare (surcharge)
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Library
  • Terrace
  • Garden
  • Outdoor picnic space
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar by the pool
  • Swim-up bar
Grand Hyatt Baha Mar offers 1800 accommodations with laptop-compatible safes and complimentary bottled water. Flat-screen televisions are featured in guestrooms. Bathrooms include bathtubs or showers, bathrobes, slippers, and designer toiletries.

This Nassau resort provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and hair dryers. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Guests can indulge in a pampering treatment at the resort's full-service spa, Espa. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and reflexology. The spa is equipped with a sauna and a steam room.

The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa.

Similar properties

3 outdoor pools, cabanas (surcharge), pool umbrellas
SLS Baha Mar
  • Pool
  • Spa
  • Pet friendly
  • Kids pool
4.3 out of 5, Excellent, 1,093 reviews
The price is CA $484
CA $732 total
includes taxes & fees
Apr 27 - Apr 28
SLS Baha Mar

Property amenities

Family friendly

  • 8 outdoor pools
  • Children's club (surcharge)
  • Children's pool
  • Free water park access
  • In-room babysitting (surcharge)
  • In-room crib
  • Lazy river
  • Lifeguards on site
  • Mini golf
  • Supervised activities for children (surcharge)
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Uncovered valet parking on site (USD 25 per day; includes in/out privileges)

Food and drink

  • Daily buffet breakfast available 7:30 AM to 11:30 AM for a fee: USD 45 for adults and USD 20 for children
  • 10 restaurants
  • 3 beach bars
  • 3 coffee shops/cafes
  • 5 bars/lounges
  • A poolside bar
  • A swim-up bar

Things to do

  • 1,100 slot machines
  • 119 gaming tables
  • 18-hole golf course
  • 4 outdoor pickleball courts
  • 8 outdoor pools
  • 9 outdoor tennis courts
  • Art gallery
  • Basketball
  • Billiards/pool table
  • Casino (100,000 square feet of space)
  • Children's club
  • Children's pool
  • Designer stores
  • Ecotours
  • Evening entertainment
  • Fitness classes
  • Free beach club
  • Free water park
  • Full-service spa
  • Golf
  • Golf caddies
  • Golf carts
  • Golf clubhouse
  • Golf clubs/equipment
  • Golf driving range
  • Health club
  • Kayaking
  • Lazy river
  • Library
  • Mini golf
  • Nightclub
  • Pro golf lessons
  • Pro golf shop
  • Rowing/canoeing
  • Shopping
  • Snorkeling
  • Surfing/bodyboarding
  • Tennis lessons
  • Waterslide
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator (96 inch wide door)
  • Smooth flooring in room
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible registration desk (36 inches high)
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 48-inch flat-screen TV

Bedroom

  • Bedsheets provided
  • Free crib
  • Hypo-allergenic bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Slippers

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 250 per pet, per week
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 65.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 83.60 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Beach access
  • Beach loungers
  • Beach towels
  • Concierge service
  • Fitness center access
  • Health club access
  • Housekeeping
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Newspaper
  • Phone calls
  • Pool access
  • Sporting facilities or equipment

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 45 for adults and USD 20 for children
  • Uncovered valet parking fee: USD 25 per day (in/out privileges)
  • Pet fee: USD 250 per pet, per week
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 65.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, debit cards, and cash. For guests' safety, the property includes a fire extinguisher in each accommodation.

It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

We should mention

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Grand Hyatt Baha Mar Hotel Nassau
Grand Hyatt Baha Mar Nassau
Grand Hyatt Baha Mar Resort Nassau
Grand Hyatt Baha Mar Resort
Grand Hyatt At Baha Mar
Grand Hyatt Baha Mar Resort
Grand Hyatt Baha Mar Nassau
Grand Hyatt Baha Mar Resort Nassau

Frequently asked questions

How close is Grand Hyatt Baha Mar to the airport?

Grand Hyatt Baha Mar is 6.2 mi (10-min drive) away from the Lynden Pindling Intl. Airport (NAS) airport, the closest popular airport to the property.

How much does it cost to stay at Grand Hyatt Baha Mar?

As of Apr 2, 2026, prices found for a 1-night stay for 2 adults at Grand Hyatt Baha Mar on Apr 27, 2026 start from CA $412, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Grand Hyatt Baha Mar have an airport shuttle?

Airport shuttle services are not available at Grand Hyatt Baha Mar.

How close is Grand Hyatt Baha Mar to the beach?

This resort is on the beach. Don't forget your sunscreen!

Does Grand Hyatt Baha Mar offer free breakfast?

Free breakfast isn’t provided at Grand Hyatt Baha Mar, but buffet breakfast is offered for a fee of USD 45 for adults and USD 20 for children. It's available every day from 7:30 AM to 11:30 AM.

Is there a casino at Grand Hyatt Baha Mar?

During your stay you can enjoy the 100000 square-foot casino on site, featuring 1100 slot machines and 119 gaming tables.

What time is check-in at Grand Hyatt Baha Mar?

Check-in start time: 4:00 PM; Check-in end time: anytime. A fee applies for early check-in.

Is there free parking at Grand Hyatt Baha Mar?

This resort offers free self parking. Valet parking is available for USD 25 per day.

Does Grand Hyatt Baha Mar have a pool?

Grand Hyatt Baha Mar features 8 outdoor pools and a children's pool.

Does Grand Hyatt Baha Mar have a restaurant?

There are 10 onsite restaurants, offering options like seafood, a poolside location, and light fare.

Does Grand Hyatt Baha Mar have a spa?

Pamper yourself with a day at Espa, where you can enjoy aromatherapy, sports massages, and facials.

How close is Grand Hyatt Baha Mar to downtown Nassau?

Grand Hyatt Baha Mar is 3.8 mi away from Nassau.

Grand Hyatt Baha Mar Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 3001 out of 4920 reviews
Rating 8 - Good. 954 out of 4920 reviews
Rating 6 - Okay. 525 out of 4920 reviews
Rating 4 - Poor. 235 out of 4920 reviews
Rating 2 - Terrible. 205 out of 4920 reviews

9.2/10

Cleanliness

8.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Shea

Stayed 3 nights in Mar 2026

8/10 Good

Paul Dustin

Liked: Cleanliness
Yes
Stayed 4 nights in Feb 2026

10/10 Excellent

ROY, WEST HARTFORD

Stayed 4 nights in Feb 2026

10/10 Excellent

JAMES, Bedminster

Excellent
Stayed 3 nights in Jan 2026

6/10 Okay

Shantanu, Dublin

Stayed 3 nights in Dec 2025

10/10 Excellent

Jose Marcos Lanna De, Redmond

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Dec 2025

6/10 Okay

Douglas

Liked: Cleanliness
Stayed 1 night in Dec 2025

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2025

10/10 Excellent

Nancy Anne

Stayed 3 nights in Dec 2025

6/10 Okay

Shandon

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff at the restaurants and cigar bar were extremely rude
Stayed 3 nights in Dec 2025

6/10 Okay

MELISSA

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Most of the food trucks and food shacks were out of food and the chair situation was the worst it has ever been. By 7am there were no chairs. People had one shoe, 1 book, a towel etc “reserving” the chairs by 7am. They wouldn’t even show back up till after 11am and some with just towels down never showed back up. People would put stuff down and leave for the water park for hours and hours. We typically love bahamar and have been repeat visitors but next year will be trying a new spot. No one wants to get up at 5am just to get a place to sit
Stayed 5 nights in Dec 2025

8/10 Good

Lillie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean and safe hotel. Nice ambiance. Lots to do for all in the family. Great valet service.
Stayed 3 nights in Dec 2025

10/10 Excellent

Jason

Stayed 4 nights in Dec 2025

10/10 Excellent

Tia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2025

2/10 Terrible

ALEXANDER

Stayed 7 nights in Dec 2025

10/10 Excellent

Ana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful family-friendly resort with tons of great dining options and activities. Beautiful beach with lounge chairs and umbrellas. We really enjoyed our stay there!
Stayed 7 nights in Dec 2025

8/10 Good

Kiran Kaur

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The stay was great but the check-in experience was not good. We were unable to get early check in, which was fine. But we never received a text after 4 to check in. We had to go back to the counter to follow up twice when we finally were issued a room.
Stayed 3 nights in Dec 2025

10/10 Excellent

PADMA

Stayed 1 night in Dec 2025

10/10 Excellent

Robert

Stayed 2 nights in Nov 2025

10/10 Excellent

Rajesh

Stayed 5 nights in Dec 2025

2/10 Terrible

Can

Disliked: Staff & service, property conditions & facilities
Not good at all for families as there is a giant casino in lobby and there is no way to go to any restaurant without going through this casino. Security there is rude and threatening. Don’t go there unless you are single to play in casino
Stayed 5 nights in Dec 2025

10/10 Excellent

Marlene

Stayed 2 nights in Dec 2025

2/10 Terrible

samar

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
They charged for things not disclosed during booking or Checkin. Resort itself: 5 stars Restaurant service: 2 stars. It takes for ever. Then service charge is added. It’s mandatory. But why about when service is poor? Check out: They tack on $21/ day for “room service charge, for room cleaning etc”. This is not disclosed to you. Manager told me that I’ll have to fight it with Expedia. I told her Expedia is your travel partner and they should look into it. She said it’s not her job cuz we booked through Expedia. She also mentioned that the hotel doesn’t recommend booking through Expedia. Fact: Expedia is your sales partner. You need to fix it or honor what your partner sold. Or tell us during check in. We will be contacting our attorney. Don’t let this slide. It’s totally fair to charge anything as long as it’s disclosed to you. But to charge for things that were not disclosed is completely wrong.
Stayed 6 nights in Dec 2025

6/10 Okay

Christian

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Overall the resort is one of the best I've been to, in fact this was our third vacation here. Unfortunately it was ruined on the last day by some over-zealous yellow-shirted pool attendants who decided it was time to enforce the 45 minute rule related to time away from your lounge chair. Although it is clearly stated that attendants may remove personal affects from lounge chairs if you are away for more than 45 minutes, never in three years have I ever heard of it being followed-through. In fact I've never seen it happen in 25+ years of resort travel. Yes, we were away from the chairs for about an hour and a half as we went for breakfast and then packed our room up and checked out. Yes, we were gone "a long time" but 45 minutes is absurd. A woman with small kids beside us also had her belongings removed *while she was in the pool* with her kids! The reason the attendant gave me (who was beyond rude) was "It's not fair to other guests...". Seems logical, except that's not how the resort etiquette works - everyone knows if you want a chair you get there early and "claim" it. Forty-five minutes is not enough time to go for lunch at this resort, let alone the water park. Really not sure who they are trying to "make happy" with their policy as all it does is infuriate those who have had their belongings removed. The policy is absurd. Maybe they need to put egg timers beside each chair that begin counting down 45 minutes so we can all play musical lounge chairs. Absurd!
Stayed 5 nights in Dec 2025

8/10 Good

Magdalena

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great hotel and beach, however customers service is horrible!
Stayed 5 nights in Dec 2025