Book Cheap Hotels in Newfane

"We have been to this location many many times. It is close to SUNY Buffalo, it has a good breakfast and nice rooms. The staff in the front desk with the exception of a couple of people are just standing there, never say hello and unwelcoming. But overall good hotel so we come often. But this time I was upset enough to write a review. We stayed there three nights. the sign in the bathroom clearly says that the rooms are cleaned every other day which is fine. on the end of the second night we came back from our day and found that it wasn't cleaned and when we called downstairs they said that we needed to have asked for it. No apology no accommodation nothing. Never was that ever stated to usand that was a big letdown so we asked for towels an hour later we still hadn't gotten them so we have to ask again. We were we were very disappointed with the minimal service"

"It was very dirty and the front desk lady.She was very rude and nasty"

"They lost my reservations and blamed me for using a third party competitor, half of the reserved rooms weren't even ready at check in, only one working ice machine, breakfast was in the dirty basement, the manager never called back when trying to reserve rooms at a group rate, and they charged 4 additional rooms to my credit card which took us calling them multiple times for them to finally fix it. Never again. Thy Hyatt is right next door, go there."

"From cleanliness, staffs and others is very good Just one thing I complain is about, there is no microwave in the room.. "

"It was a great experience The only thing is that breakfast Should be extended at least 30 minutes or an hour more. "

"The rooms themselves were clean and very spacious but the hotel itself was very disappointing. Unhelpful staff, run down hotel in need of painting, refurbishing and no open bar (open only at the weekend). Breakfast was ok though. Wouldn’t return. "