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The Charles Hotel

Property class: 4
4-star boutique hotel near Niagara River Gorge

Choose dates to view prices

Photo gallery for The Charles Hotel

A white building with a sign reading "The Charles Inn" at the entrance.
Exterior
An outdoor patio with yellow umbrellas, wicker chairs, and tables, surrounded by greenery and a building with large windows.
A reception desk with a vase of flowers, a staircase, and a modern interior design.
A dining room with a fireplace, white walls, and wooden flooring.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free WiFi
  • Air conditioning
  • Bar

Explore the area

View in a map
209 Queen St, Niagara-on-the-Lake, ON, L0S 1J0
  • Place, Niagara River Gorge
    ‪1 min walk‬
  • Place, Niagara-on-the-Lake Golf Club
    ‪5 min walk‬
  • Place, Shaw Festival Theatre
    ‪18 min walk‬

Room options

View all photos for Deluxe Room, 1 Queen Bed

A hotel room with a large bed, two chairs, a table, and a painting of sunflowers on the wall.

Deluxe Room, 1 Queen Bed

9.2 out of 10
Wonderful
(66 reviews)
  • Garden view
  • 19 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Basic Room, 1 Double Bed, Non Smoking

A modern bedroom with a bed, a red armchair, a small table, and a wall-mounted TV.

Basic Room, 1 Double Bed, Non Smoking

8.4 out of 10
Very good
(20 reviews)
  • Garden view
  • 9 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Premium Room

A bedroom with a four-poster bed, a red armchair, a wooden coffee table, and a television mounted on the wall.

Premium Room

9.4 out of 10
Exceptional
(33 reviews)
  • Garden view
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

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About the area

Niagara-on-the-Lake

Old Town Historic District stay.Within a 10-minute walk of this Old Town Historic District hotel, you'll find Niagara River Gorge and Niagara-on-the-Lake Golf Club. Lake Ontario and Simcoe Park are also within half a mile (1 km).

What's nearby

  • Niagara River Gorge - 1 min walk - 0.0 km
  • Niagara-on-the-Lake Golf Club - 5 min walk - 0.5 km
  • Fort Mississauga - 5 min walk - 0.5 km
  • Simcoe Park - 8 min walk - 0.7 km
  • Shaw Festival Theatre - 18 min walk - 1.5 km

Getting around

  • Niagara Falls, ON (XLV-Niagara Falls Train Station) - 22 min drive
  • Niagara Falls, NY (IAG-Niagara Falls Intl.) - 35 min drive

Restaurants

  • ‪McDonald's - ‬5 min drive
  • ‪Tim Hortons - ‬12 min walk
  • ‪Pillitteri Estates Winery - ‬5 min drive
  • ‪Peller Estates Winery - ‬4 min drive
  • ‪Niagara Oast House Brewers - ‬4 min drive

About this property

The Charles Hotel

4-star boutique hotel near Niagara River Gorge
There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. The boutique The Charles Hotel also features a terrace and a garden. Limited free parking is available on a first-come, first-served basis.

This Victorian Niagara-on-the-Lake hotel is smoke free.

  • 12 guestrooms or units
  • 2 levels
  • Built in 1832
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Terrace
  • Garden
  • No smoking on site
  • Bar or lounge
  • Dining venue
The Charles Hotel offers 12 air-conditioned accommodations with coffee/tea makers and designer toiletries. Each accommodation is individually furnished and decorated. Pillowtop beds feature Egyptian cotton sheets and down comforters. Digital television is provided. Bathrooms include showers and hair dryers.

This Niagara-on-the-Lake hotel provides complimentary wireless Internet access, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Similar properties

A hotel with a stone facade, a wooden entrance door, and lush greenery.
The Shaw Club Hotel
Old Town Historic District
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
4.6 out of 5, Wonderful, 1,006 reviews
The price is CA $205
CA $241 total
includes taxes & fees
Nov 26 - Nov 27
The Shaw Club Hotel

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Limited onsite self parking

Food and drink

  • Daily cooked-to-order breakfast available 8:00 AM to 10:30 AM for a fee: CAD 35 for adults and CAD 25 for children
  • A bar/lounge
  • A restaurant

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in public areas
  • Handrails in stairways
  • Hardwood flooring in public areas
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

Room amenities

Entertainment

  • 55-inch TV with digital channels
  • iPod dock

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Pillowtop mattress

Bathroom

  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Room service

More

  • Air conditioning
  • Free local calls
  • Heating
  • Individually decorated
  • Individually furnished
  • Iron/ironing board
  • Phone
  • Recycling
  • Water-efficient showers
  • Water-efficient toilets
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.

Property payment types

  • American Express
  • Mastercard
  • Visa

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately CAD 35 for adults and CAD 25 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Onsite parties or group events are strictly prohibited
Noise-free guestrooms cannot be guaranteed
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, and debit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. Onsite parties or group events are strictly prohibited. Noise-free guestrooms cannot be guaranteed.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Charles Inn Niagara-on-the-Lake
Charles Niagara-on-the-Lake
Charles Hotel Niagara-on-the-Lake
The Charles Hotel Inn
The Charles Hotel Niagara-on-the-Lake
The Charles Hotel Inn Niagara-on-the-Lake

Frequently asked questions

How close is The Charles Hotel to the airport?

The Charles Hotel is 20.1 mi (35-min drive) away from the Niagara Falls, NY (IAG-Niagara Falls Intl.) airport, the closest popular airport to the property.

How much does it cost to stay at The Charles Hotel?

As of Oct 27, 2026, prices found for a 1-night stay for 2 adults at The Charles Hotel on Nov 1, 2026 start from CA $205, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does The Charles Hotel have an airport shuttle?

Airport shuttle services are not available at The Charles Hotel.

How close is The Charles Hotel to the beach?

This hotel is 11.4 mi (21-min drive) from Lakeside Park Beach.

Does The Charles Hotel offer free breakfast?

Free breakfast isn’t provided at The Charles Hotel, but cooked-to-order breakfast is offered for a fee of CAD 35 for adults and CAD 25 for children. It's available every day from 8:00 AM to 10:30 AM.

Is there a casino at The Charles Hotel?

No, there is no casino at this hotel, but Fallsview Casino (24-min drive) and Casino Niagara (24-min drive) are nearby.

What time is check-in at The Charles Hotel?

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM.

Is there free parking at The Charles Hotel?

This hotel offers free self parking.

Does The Charles Hotel have a pool?

The Charles Hotel does not have a pool.

Does The Charles Hotel have a restaurant?

The Charles Hotel is home to HobNob Restaurant, which features international cuisine, golf course views, and al fresco dining.

Does The Charles Hotel have a spa?

There are no spa services available at this hotel.

How close is The Charles Hotel to downtown Niagara-on-the-Lake?

The Charles Hotel is 0.3 mi away from Niagara-on-the-Lake.

The Charles Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 409 out of 692 reviews
Rating 8 - Good. 173 out of 692 reviews
Rating 6 - Okay. 74 out of 692 reviews
Rating 4 - Poor. 23 out of 692 reviews
Rating 2 - Terrible. 13 out of 692 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel to stay at
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay.
Stayed 2 nights in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Great location
Stayed 2 nights in Jun 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is old and quaint. Very good location.
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super nice hotel
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Beautiful, spacious room. Wonderful shuttle service to visit wineries within the historic centre. Perfect location. Highly recommend.
Stayed 1 night in Jul 2026
Verified review

2/10 Terrible

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
We had a good stay and a good sleep at the Charles Hotel.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would recommend this property
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was bigger than we expected. Bathroom was nice with a big shower. Our room could have used a full length mirror for dressing. Very nice place to stay with a short walk to shops and restaurants. Many wineries close by as well. We would certainly stay there again!
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lovely few days here. Great location with a lovely view over the golf course and just a few steps away from the shops and restaurants. The rooms were fab and the staff really helpful.
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great visit to the Charles Inn for two nights. Was picked up for a vineyard tour. Very friendly staff!
Stayed 2 nights in May 2026
Verified review

6/10 Okay

Breakfast was incredible. Excellent and very filling.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was efficient and helpful. Room was small but clean.
Stayed 1 night in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved everything about the Charles Inn except our room. Our queen size deluxe room was tiny with one chair that we had to use for luggage. No good space to put toiletries in the bathroom. The breakfasts were wonderful. The staff were very helpful.
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms. Helpful staff. Quiet location. Close to everything.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean room. Helpful, friendly staff. Quiet, convenient location. Beautiful veranda to to sit and enjoy a few moments to watch the world go by. Thank you Charles Inn.
Stayed 1 night in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was gorgeous! The staff were incredibly helpful and the afternoon tea was an incredible experience. The only con was that Netflix didn’t work on our room tv. Overall, I would recommend this spot for anyone looking for a relaxed retreat.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was amazing :)
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Absolute lovely hotel. Food, drinks and room were exceptional. Looking forward to a return visit
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was wonderful: the staff, food, beautiful room and location. Unfortunately, they were in the process of renovating the parking lot, so guests had to park a distance away, but that is only temporary. The Charles is my hotel of choice whenever I visit Niagara-on-the-Lake.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great!
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and the staff was great. However, the bed was squeaky and woke me up every time I moved.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities
Lovely hotel, helpful staff
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service
The elegance and the food were top notch.
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities
yes, all the staff were helpful and made our stay and our evening meal outstanding.
Stayed 1 night in Nov 2025