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Surestay Plus Ht By BW Portland Route 52 West

2.5 star property
Enjoy free breakfast at this Portland hotel

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Photo gallery for Surestay Plus Ht By BW Portland Route 52 West

Desk, iron/ironing board, free WiFi
Lobby
Pool
Exterior
Lobby

Reviews

8.2 out of 10
Very good

Popular amenities

  • Gym
  • Laundry
  • Breakfast included
  • 24/7 front desk
  • Housekeeping
  • Air conditioning

Explore the area

Map
9239 Highway 52, Portland, TN, 37148
  • Sumner Crest WInery
    ‪3 min walk‬
  • Kentucky Downs
    ‪6 min drive‬
  • Cold Springs Museum
    ‪11 min drive‬

Room options

About the area

Portland

In Portland .A stay at this hotel places you within half a mile (1 km) of Sumner Crest WInery and 6 miles (10 km) of Kentucky Downs. Kenny Perry's Country Creek Golf Course is within 9 miles (15 km) and Simpson County Archives and Museum is within 12 miles (20 km).

What's nearby

  • Sumner Crest WInery - 3 min walk - 0.3 km
  • Kentucky Downs - 6 min drive - 7.5 km
  • Kenny Perry's Country Creek Golf Course - 9 min drive - 14.3 km
  • Cold Springs Museum - 11 min drive - 11.6 km
  • Grand Ole Opry - 41 min drive - 64.4 km

Getting around

  • Nashville International Airport (BNA) - 43 min drive

Restaurants

  • ‪Portland Pizza & Pub - ‬8 min drive
  • ‪Sonic Drive-In - ‬8 min drive
  • ‪McDonald's - ‬8 min drive
  • ‪McDonald's - ‬7 min drive
  • ‪H G Hills Food Store - ‬8 min drive

About this property

Surestay Plus Ht By BW Portland Route 52 West

Enjoy free breakfast at this Portland hotel
There's a restaurant on site. Free breakfast is available daily. You'll find a business center on site. A fitness center, a vending machine, and multilingual staff are also featured at the business-friendly Surestay Plus Ht By BW Portland Route 52 West. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this Portland hotel.

  • 60 guestrooms or units
  • 3 levels
  • Built in 2009
  • Continental breakfast (free)
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Newspapers in lobby (free)
  • ATM
  • Elevator
  • Smoking in designated areas
  • Dining venue
Surestay Plus Ht By BW Portland Route 52 West offers 60 air-conditioned accommodations with coffee/tea makers and hair dryers. 32-inch flat-screen televisions come with premium satellite channels. Full-sized refrigerators/freezers and microwaves are provided. Bathrooms include bathtubs or showers and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Languages

English

Similar properties

Reception

SureStay Plus Hotel By Best Western Portland Route 52 West

  • Breakfast included
  • Parking included
  • Free WiFi
  • Restaurant
3.6 out of 5, Good, 281 reviews
The price is CA $102
CA $119 total
includes taxes & fees
Jun 9 - Jun 10
SureStay Plus Hotel By Best Western Portland Route 52 West

Property amenities

Family friendly

  • In-room full-sized refrigerator/freezer
  • In-room microwave
  • Laundry facilities

Internet

  • Available in all rooms: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking

Food and drink

  • Free continental breakfast available 6:00 AM to 9:00 AM on weekdays and 6:00 AM to 10:00 AM on weekends
  • A restaurant

Things to do

  • Gym

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • 32-inch flat-screen TV with premium cable channels

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Full-sized refrigerator/freezer
  • Microwave

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Guests must contact this property in advance to reserve cribs/infant beds. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation.

We should mention

  • Children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Comfort Suites Hotel Portland
Comfort Suites Portland
Portland Comfort Suites
Comfort Suites Portland Hotel Orlinda
Comfort Suites Portland Orlinda

Surestay Plus Ht By BW Portland Route 52 West Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 106 out of 239 reviews
Rating 8 - Good. 75 out of 239 reviews
Rating 6 - Okay. 32 out of 239 reviews
Rating 4 - Poor. 13 out of 239 reviews
Rating 2 - Terrible. 13 out of 239 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.4/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveller

Stayed 2 nights in Mar 2021

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
don't stay there
Stayed 1 night in Feb 2021

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Nope not at all

The stay would have been better and I wouldn’t have checked out the same night if the hallway hadn’t been exposed unfinished drywall, the bathroom mirror was cracked, dirty towels, barely hot water too. My room was apparently next to a loud couple and over the bar so I got to hear arguing from the room next door and a bunch of drunks yelling in and outside. I won’t stay again.
Stayed 1 night in Feb 2021

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a nice stay. There was an issue with the reservation and the room that I wanted was overbooked. But I only gave them a 24 hour notice so it wasn’t a big deal. They had another room available and agreed to refund my money from my first reservation. The staff was friendly and helpful.
Stayed 1 night in Jan 2021

4/10 Poor

Danny

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Had to change rooms 3 times and discount next door was no good
Stayed 1 night in Jan 2021

8/10 Good

Rebecca

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020

10/10 Excellent

Rae

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Stay

Very happy with our stay. The room was clean, no leaks in the bathroom, fridge was cool. We had to get help with the TV and the clerk was upstairs really quick. Also had problems with room keys, those were solved quickly. Breakfast was nice. Only complaint in our two queen beds room. One of the beds had a sink hole in the mattress lol. The hotel was very nice.
Stayed 2 nights in Sep 2020

4/10 Poor

Heather, Sevierville, Tn

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The air conditioner doesn't allow you to set it cool enough to make the room comfortable. I've stayed here twice and both rooms were like this. The TV in the roos are a small 32 in TV which is way to small for the room size. House keeping tried to come in my room while knocking instead of giving me time to respond . The pool is closed due to covid-19. I've been to several hotels pools all open. This is a sorry excuse to not have the pool open. It was very clean, no bed bugs, bathroom was very clean but the toilet leaked water onto the floor. I may stay here again because on it being close to the family I was visiting but I will be asking to see the room before I book my next stay here. There's a restaurant bar below the hotel that is really nice and food is excellent.
Stayed 1 night in Aug 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2020

6/10 Okay

TNGirl, Nashville, TN

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I’ve stayed here several times... but the bed this time was awful... 216 needs a new mattress...
Stayed 1 night in Aug 2020

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2020

2/10 Terrible

KD, Springfield, IL

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The signage for this property still shows as Comfort Suits. The hallway carpets are stained- dirty. Walls have marks on them, not sure what it is. We didn't dare eat anything from this hotel. Only stayed cause we were visiting family. This hotel also has a restaurant/bar attached it to. At night it was hard finding parking, cause of all the bar patrons.
Stayed 3 nights in Jul 2020

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service
The hotel was not very clean. There was a bag of trash in the hallway for more than a day, the stairway was littered with trash and there was gum stick on the wall of our room. When the maid cleaned my room she left the door ajar, luckily nothing was taken.
Stayed 4 nights in Jul 2020

10/10 Excellent

Verified traveller

Stayed 1 night in Jul 2020

10/10 Excellent

Heine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020

2/10 Terrible

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
Very disappointed in the rating said 4.1! The place was a dive. Holes on the ceilings, buckets to catch water along the hallway. Got the jetted room. The handles for the jetted tub were off soon a wrench next to it. There was a big water damage in the ceiling as well. Stains on the couch, went to take shower the floor towel was stained yellow and one towel had hair in it. I had a really bad migraine the whole time being in hotel and was sneezing. The smell was horrible. I'm so surprised that it had good reviews, otherwise I would of went elsewhere!! Definitely would like my money back from that horrible place. Do not recommend at all.
Stayed 1 night in Jul 2020

10/10 Excellent

Susan G

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020

4/10 Poor

Ken

Stayed 1 night in Jun 2020

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice motel and friendly staff!
Stayed 1 night in Jun 2020

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Friendly staff

Wonderful staff, pleasant stay
Stayed 1 night in Jun 2020

4/10 Poor

laura

Travelled with group
Disliked: Cleanliness, room comfort

Disappointed, Outraged, Disgusted.

The gentleman at the front desk was very helpful and friendly. Thats about all I have positive to say. I was in town for a wedding. The hotel and hallways were sweltering, the rooms were dirty and smelled of smoke, the air conditioner freezes and shuts off then drips water on the floor so gross and also leaves a musty smell in the room. Housekeeping knocks on your door even when you have the Do Not Disturb sign on the door. The things that makes me the angriest is that the day we were to check out, we were going to clean and gather decorations and food from the brides room for her, she left the DND sign on her door but because the housekeeper didn’t hear anyone when she knocked she proceeded to go in and throw all of our decorations away and stole the food. Her answer was “sorry” and a shrug of her shoulders for the decorations and 100% denial of taking anything but we all know it was there. We were told to call the general manager and that’s all we got. I guarantee you I will be calling and expect a refund. We had 7 rooms total for this wedding. Disgusted doesn't describe it. I would never recommend this hotel and will encourage every person in our party to write an honest review. So very disappointed.
Stayed 2 nights in Jun 2020

10/10 Excellent

Emma

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff, clean room. Great experience!
Stayed 1 night in May 2020

4/10 Poor

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Staff was extremely polite and apologetic about condition of hotel. Sheets were dirty in our first room and we asked for a different room. Second room sheets weren't dirty, but not fresh. Breakfast looked terrible, we did not eat. Shower wouldn't get hot. So many rules posted on windows and walls made me feel like they were doing me a favor. The young man that checked us in went above and beyond the call of duty, a true gentleman!
Stayed 1 night in May 2020

8/10 Good

Verified traveller

Stayed 1 night in May 2020