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Best Western Plus Gatineau-Ottawa Downtown

3.0 star property
3-star eco-certified hotel near Jacques Cartier Park

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Photo gallery for Best Western Plus Gatineau-Ottawa Downtown

Lobby
Suite, 1 Queen Bed, Non Smoking, Kitchen | Private kitchen
Standard Room, 1 King Bed, Refrigerator, River View
View from room
Exterior

Reviews

7.6 out of 10
Good

Popular amenities

  • Breakfast available
  • Pool
  • Parking included
  • Gym
  • Laundry
  • 24/7 front desk

Explore the area

View in a map
131 Rue Laurier, Gatineau, QC, J8X3W3
  • Canadian Museum of History
    ‪5 min walk‬
  • Parliament Hill
    ‪3 min drive‬
  • Casino du Lac Leamy
    ‪4 min drive‬
  • Ottawa, ON (YOW-Macdonald-Cartier Intl.)
    ‪19 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator

Standard Room, 2 Double Beds, Non Smoking, Refrigerator

Standard Room, 2 Double Beds, Non Smoking, Refrigerator

7.8 out of 10
Good
(22 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Refrigerator, River View

View from room

Standard Room, 1 King Bed, Refrigerator, River View

7.0 out of 10
Good
(13 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Balcony, River View

Frette Italian sheets, premium bedding, down comforters

Standard Room, 1 King Bed, Balcony, River View

8.4 out of 10
Very good
(5 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Refrigerator, River View

Standard Room, 2 Double Beds, Refrigerator, River View

Standard Room, 2 Double Beds, Refrigerator, River View

8.8 out of 10
Excellent
(8 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Suite, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Suite, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • Sleeps 4
  • 1 Queen Bed

View all photos for Executive Suite, 1 King Bed, Refrigerator, River View (with Sofabed)

View from room

Executive Suite, 1 King Bed, Refrigerator, River View (with Sofabed)

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Balcony, River View

View from room

Standard Room, 2 Double Beds, Balcony, River View

8.4 out of 10
Very good
(25 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave

Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave

Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 1 Queen Bed and 1 Double Bed

View all photos for Executive Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Executive Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Executive Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Queen Bed, Non Smoking, Kitchen

Suite, 1 Queen Bed, Non Smoking, Kitchen | Private kitchen

Suite, 1 Queen Bed, Non Smoking, Kitchen

10.0 out of 10
Exceptional
(4 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator

Standard Room, 1 King Bed, Non Smoking, Refrigerator

Standard Room, 1 King Bed, Non Smoking, Refrigerator

8.0 out of 10
Very good
(28 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Accessible, Refrigerator

Standard Room, 1 Queen Bed, Accessible, Refrigerator

Standard Room, 1 Queen Bed, Accessible, Refrigerator

  • Sleeps 2
  • 1 Queen Bed

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Reception

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About the area

Gatineau

Hull stay.Within a 10-minute walk of this Hull hotel, you'll find Jacques Cartier Park and Canadian Museum of History. Maison du velo and Notre-Dame Cathedral Basilica are also within 2 miles (3 km).

What's nearby

  • Canadian Museum of History - 5 min walk - 0.5 km
  • National Gallery of Canada - 15 min walk - 1.3 km
  • Byward Market Square - 18 min walk - 1.6 km
  • Parliament Hill - 3 min drive - 2.2 km
  • Casino du Lac Leamy - 4 min drive - 3.3 km

Getting around

  • Pimisi Station - 3 min drive
  • Ottawa Station - 16 min drive
  • Ottawa International Airport (YOW) - 24 min drive

Restaurants

  • ‪McDonald's - ‬6 min walk
  • ‪Rôtisserie St-Hubert - ‬6 min walk
  • ‪Café Verité - ‬6 min walk
  • ‪La P'tite Épicerie du Quartier - ‬5 min walk
  • ‪Bistro CoqLicorne - ‬12 min walk

About this property

Best Western Plus Gatineau-Ottawa Downtown

3-star eco-certified hotel near Jacques Cartier Park
Best Western Plus Gatineau-Ottawa Downtown offers its guests an indoor pool and a fitness center. Public spaces have free WiFi. Business amenities include a 24-hour business center and 4 meeting rooms. Event space at this hotel measures 4155 square feet (386 square meters) and includes a conference center. A vending machine, multilingual staff, and tour/ticket assistance are also featured at the eco-certified Best Western Plus Gatineau-Ottawa Downtown. Limited free parking is available on a first-come, first-served basis.

This 3-star Gatineau hotel is smoke free.

  • 1 building
  • 133 guestrooms or units
  • 9 levels
  • 4155 sq ft of conference space
  • 386 sq m of conference space
  • Built in 1965
  • Poolside lounge chairs
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Fireplace in lobby
  • Elevator
  • No smoking on site
Best Western Plus Gatineau-Ottawa Downtown offers 133 accommodations with MP3 docking stations and safes. Select Comfort beds feature Frette Italian sheets, down comforters, and premium bedding. 42-inch LCD televisions come with premium digital channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers.

This Gatineau hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary newspapers and irons/ironing boards. Housekeeping is provided weekly.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key Global, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Hôtel Chateauneuf Gatineau—Ottawa

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  • Air conditioning
  • Gym
  • Parking available
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The price is CA $89
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Property amenities

Family friendly

  • In-room refrigerator
  • Indoor pool
  • Rollaway/extra bed (surcharge)

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Free self parking on site
  • Limited onsite parking

Food and drink

  • Daily full breakfast available 7:00 AM to 10:00 AM for a fee: CAD 15 for adults and CAD 8.95 for children

Things to do

  • Bicycle cleaning area
  • Bicycle storage
  • Bicycle tours
  • Gym
  • Indoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator (36 inch wide door)
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • 42-inch LCD TV with premium digital channels
  • MP3 dock

Bedroom

  • Blackout drapes
  • Down comforter
  • Frette Italian sheets
  • Rollaway/extra bed (surcharge)
  • Select Comfort mattress

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Minimum check-in age: 19

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for CAD 10.0 per night.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately CAD 15 for adults and CAD 8.95 for children
  • Rollaway bed fee: CAD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, and Eurocard. Cash is not accepted. 
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

Property Registration Number 2023-11-30, 575492

We should mention

  • Pool access available from 9:00 AM to 9:00 PM.
  • Up to 3 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Best Western Gatineau-Ottawa
Best Western Plus Gatineau-Ottawa
Best Western Plus Hotel Gatineau-Ottawa
Best Western Gatineau
Best Western Hotel Gatineau
BEST WESTERN PLUS Gatineau-Ottawa Quebec
Gatineau Best Western
Best Western Plus Gatineau-Ottawa Hotel
Best Western Plus Gatineau Ottawa
Plus Gatineau Ottawa Gatineau
Best Western Plus Gatineau Ottawa
Best Western Plus Gatineau-Ottawa Downtown Hotel
Best Western Plus Gatineau-Ottawa Downtown Gatineau
Best Western Plus Gatineau-Ottawa Downtown Hotel Gatineau

Best Western Plus Gatineau-Ottawa Downtown Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 358 out of 1020 reviews
Rating 8 - Good. 299 out of 1020 reviews
Rating 6 - Okay. 168 out of 1020 reviews
Rating 4 - Poor. 94 out of 1020 reviews
Rating 2 - Terrible. 101 out of 1020 reviews

7.6/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Philip

Liked: Cleanliness, amenities, property conditions & facilities
Great location, clean room, nice pool
Stayed 1 night in Jun 2025

6/10 Okay

Jason

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Older hotel. Needs some T L C The staff were very friendly and helpful. It is close to most attractions but the neighborhood did not seem safe.
Stayed 2 nights in Jun 2025

8/10 Good

maureen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2025

10/10 Excellent

Aakash

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 4 nights in Jun 2025

6/10 Okay

Trey

Stayed for two nights and the towel rack just fell off the wall thankfully they didn't charge me for it, and got back my incidentals too so it was an okay stay.
Stayed 2 nights in Jun 2025

2/10 Terrible

marzieh

Stayed 5 nights in Jun 2025

4/10 Poor

Aderemi

Travelled with family
Disliked: Cleanliness
Stayed 2 nights in Jun 2025

10/10 Excellent

Howard

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jun 2025

6/10 Okay

Robert, Sherbrooke

Liked: Property conditions & facilities
Stayed 1 night in Jun 2025

8/10 Good

Lida

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2025

10/10 Excellent

Nachitar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Jun 2025

10/10 Excellent

Allan

Liked: Property conditions & facilities
Stayed 3 nights in Jun 2025

6/10 Okay

Wiktri

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2025

2/10 Terrible

Jamey

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities

Terrible place to stay

We specifically stayed at this hotel for the pool. The pool was freezing and our 7 year old would not even stay in it for more than a minute. I jumped in and got right out because it was so cold. As well our smoke detector had a plastic bag over it which is super weird and it was there because they were doing maintenance. The room smelled like cigarette smoke so bad we had to air it out. The heater for the room had not been cleaned in I don't know how long and it smelt like burning dust. I will never stay there again and as a best Western loyalty member I will be complaining as well
Stayed 2 nights in May 2025

8/10 Good

Jennifer

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This property is right across the river from the Parliament building in Ottawa. It's extremely easy and convenient to walk across the bridge right into an area that has so many things to do and see. We had a.river view and a balcony which was great. Our room was clean except for a missed used towel from the previous guests. The bathroom area is small but functionable. There was a slight issue checking in; the front desk employee was friendly enough but when an issue with the third-party booking site not releasing my credit card payment to the hotel (which is what the employee stated) happened, I found the employee to be slightly condescending and loud. It left me frustrated and a smidge embarrassed (there were others in line behind me) until my husband came in and took over. Parking is very limited onsite but we lucked out. I would stay there again because my room was pretty much clean and the close proximity to Ottawa.
Stayed 1 night in Jun 2025

10/10 Excellent

Teresita

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
All was perfect
Stayed 1 night in Jun 2025

8/10 Good

Zbigniew

Liked: Cleanliness, amenities
Nice place to stay thank you
Stayed 4 nights in Jun 2025

8/10 Good

Camille

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All was good…furniture and bathroom a bit tired looking but very clean and comfortable . Love that I could sit out on the balcony and enjoy the view. Will request this again at our next stay with you. Thank you.
Stayed 2 nights in Jun 2025

8/10 Good

David

Business traveller
Liked: Cleanliness
Showing its age, but locarion and river view are great.
Stayed 1 night in Jun 2025

4/10 Poor

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities

Disappointing Stay - Multiple Issues

Despite its modern exterior, this hotel was a letdown. At check-in (5 PM), no staff at reception—had to wait while hearing personal conversations in the back office. No apology when they finally appeared. The room had a persistent musty smell throughout our stay. Sleep was constantly disrupted by noises: refrigerator, AC unit, and loud door slamming in hallways. Morning brought more noise from housekeeping using a laundry chute right next to our room. Bathroom issues included an outdated, low-pressure showerhead from the 90s. Major hygiene concern: body wash, shampoo, and conditioner in unlocked refillable bottles—no way to know what previous guests added. Interior feels dated and worn despite the appealing facade. Poor soundproofing, maintenance issues, and questionable hygiene practices made this an uncomfortable experience.
Stayed 1 night in Jun 2025

8/10 Good

Germain

Liked: Cleanliness, staff & service, property conditions & facilities
Was just ok
Stayed 2 nights in Jun 2025

10/10 Excellent

Deborah

Travelled with partner
Very close to Canadian museum of history which was why we chose it. Beautiful view of river and Ottawa. Enjoyed the Jacques Cartier Park.
Stayed 1 night in Jun 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We loved the balcony overlooking the river. Location was excellent, beautiful walk across the bridge into Ottawa.
Stayed 3 nights in May 2025

8/10 Good

Arthur

Business traveller
Liked: Cleanliness, amenities
I did not like the fact that they charge you for parking.But there's no security for the alternate parking lots that are in the back of the hotel. I also thought the cost for breakfast was a little high. Especially since there are limited fruit or healthier options in that cost. A few bananas would have been an easy fix.
Stayed 7 nights in May 2025