The only issue we had was there was only 2 towels. I had to ask for more and the girl at the counter was a little rude. But overall we would go back but just pack our own towels.
We have no complaints whatsoever. Staff members were pleasant and accommodating. While not the fanciest place we've stayed in, it was clean and had everything we needed.
The location of this hotel is awesome, it's right by Dollywood and is basically surrounded by limitless options for food and entertainment in Pigeon Forge. However, it's also surrounded by a ton of noisy roads. It's very hard to sleep here, even with white noise and AC on. The property definitely had quite a few annoying guests hanging around smoking cigarettes and being loud near my room and car. The bed only has very thin paper like sheets...I had to go buy a comforter. Apart from that, the room was pretty clean and the price is definitely great. The staff seemed fine...I didn't really interact with them much. Most of these complaints are out of the staff's control. I'd just recommend bringing extra blankets and something to generate white noise. Apart from that, it's worth grabbing for the low price and convenient location.
The front desk staff was nice. Room clean. Bed comfortable. I happened to be put in room 201 which was right above the office and it was a huge room (king size bed). It is on the front of the hotel by the road so if you are a light sleeper it might not be the best choice but the room was really neat. Enjoyed my stay. Was just there for one night while visiting Dollywood.