Hotel was clean and had a lot of convenient features like the fitness area, laundry area, rooms with kitchenette and dishes. Breakfast is included in stay. Lots of shopping less than 10 minutes away. Would definitely stay again if in the area.
The room and bathroom doors are a nightmare. The room door is unusually heavy, making it more difficult to get luggage in the room. The bathroom is a pocket door, which is a good thing, but again this one is exceeding heavy and virtually no way to get it open closed without a struggle.
1. The receptionist was not very knowledgeable about the area.
2. There was no toilet paper out.
3. The shampoo container in the shower was almost empty, and hard to get anything out.
4. The carpet on the third floor hallway was BADLY in need of vacuuming.
Great Hotel! Clean, rooms are spacious, staff was accommodating. Breakfast was served on real dishes and actual stainless cutlery, a small detail that made a big difference,
The manager was VERY RUDE a
She told me that the dog policy for their hotel is 2 per room. I told her that I didnât see that policy in hotel dot com website. And she very rudely told me that she will check me out of the hotel. She never even offered me any options. And then my husband had to intervene and telll her well we can book another room. And tell rudely said yes. The manager was terrible. She offered no solutions and her behavior towards me was very ghetto and low class.
EIt was a terrible experienc. The general manager of this property took advantage of an error in booking that was caught promptly by the customer(me). Without dragging you through all the details, the bottom line is the general manager had the option to rectify the situation to make an extra couple hundred dollars the most basic common decency and courtesy. I am 65 years old and stayed in hotels all over the world. I have never experience the situation like this that felt nothing short of being cheated. I am currently staying in another Home2Suite property with wonderful and caring staff. They are aware of what happened at the I-95 property and thought it was awful.