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Sheraton Grand Salzburg

5.0 star property
5-star luxury hotel near Mirabell Palace

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Photo gallery for Sheraton Grand Salzburg

Exterior
Creator video
2 restaurants, breakfast, lunch, dinner served; local cuisine
Garden views, open daily
Garden views, open daily

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym

Explore the area

View in a map
Auerspergstrasse 4, Salzburg, Salzburg, 5020
  • Place, Mirabell Palace
    ‪2 min walk‬
  • Place, Mirabell Gardens
    ‪2 min walk‬
  • Place, Getreidegasse
    ‪9 min walk‬
  • Airport, Salzburg (SZG-W.A. Mozart)
    ‪8 min drive‬

Room options

View all photos for Classic Room, 2 Twin Beds, City View

Classic Room, 2 Single Beds, City View

Classic Room, 2 Twin Beds, City View

8.8 out of 10
Excellent
(5 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for Classic Room, 1 King Bed, City View

Classic Room, 1 King Bed, City View

Classic Room, 1 King Bed, City View

9.8 out of 10
Exceptional
(16 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Park View

Deluxe Room, 1 King Bed, Park View

Deluxe Room, 1 King Bed, Park View

9.4 out of 10
Exceptional
(3 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Twin Beds, Park View

Deluxe Room, 2 Single Beds, Park View

Deluxe Room, 2 Twin Beds, Park View

10.0 out of 10
Exceptional
(3 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for Executive Room, 1 Double Bed

Executive Room, 1 Double Bed

Executive Room, 1 Double Bed

8.0 out of 10
Very good
(2 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Room, 1 King Bed, Terrace, Park View

Room, 1 King Bed, Terrace, Park View

Room, 1 King Bed, Terrace, Park View

8.0 out of 10
Very good
(1 review)
  • Garden view
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Room, 1 King Bed

Junior Room, 1 King Bed

Junior Room, 1 King Bed

8.0 out of 10
Very good
(1 review)
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Suite, 1 Bedroom

Grand Suite, 1 Bedroom

Grand Suite, 1 Bedroom

10.0 out of 10
Exceptional
(2 reviews)
  • 55 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Park View

Suite, 1 Bedroom, Park View

Suite, 1 Bedroom, Park View

  • Garden view
  • 50 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom

Suite, 1 Bedroom

10.0 out of 10
Exceptional
(2 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite, 1 Bedroom

Presidential Suite, 1 Bedroom

Presidential Suite, 1 Bedroom

  • Park view
  • 85 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | Living room

Suite, 1 Bedroom

  • Garden view
  • 110 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Studio Suite, 1 Bedroom, Park View

Studio Suite, 1 Bedroom, Park View | Living room

Studio Suite, 1 Bedroom, Park View

  • Park view
  • Sleeps 3
  • 1 Double Bed

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Exterior

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About the area

Salzburg

Heart of Salzburg.At this City Centre Salzburg hotel, you'll be steps from Mirabell Palace and within a 15-minute walk of Getreidegasse. Moenchsberg Museum of Modern Art and Mozart's Birthplace are also within 2 miles (3 km).

What's nearby

  • Mirabell Palace - 2 min walk - 0.2 km
  • Mirabell Gardens - 2 min walk - 0.2 km
  • Getreidegasse - 9 min walk - 0.8 km
  • Mozart's Birthplace - 11 min walk - 0.9 km
  • Salzburg Cathedral - 14 min walk - 1.2 km

Getting around

  • Salzburg Mülln-Altstadt Station - 8 min walk
  • Freilassing-Hofham S-Bahn - 12 min drive
  • W.A. Mozart Airport (SZG) - 17 min drive

Restaurants

  • ‪IMLAUER Sky Bar & Restaurant - ‬1 min walk
  • ‪Braurestaurant IMLAUER - ‬3 min walk
  • ‪Bellini’s - ‬4 min walk
  • ‪Leichtsinn Vitalbistro - ‬5 min walk
  • ‪Bärenwirt - ‬8 min walk

About this property

Sheraton Grand Salzburg

5-star luxury hotel near Mirabell Palace
There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at the bar/lounge. Business amenities include a 24-hour business center, 4 meeting rooms, and limo/town car service.

A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 3552 square feet (330 square meters) and includes conference space. A health club, a terrace, and multilingual staff are also featured at the luxury Sheraton Grand Salzburg. An airport shuttle (available 24 hours) is available for a fee. For a fee, parking is available.

This 5-star Salzburg hotel is smoke free.

  • 1 building
  • 168 guestrooms or units
  • 7 levels
  • 2 dining venues
  • 3552 sq ft of conference space
  • 330 sq m of conference space
  • Deli
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Water dispenser
  • Lockers available
  • Bar or lounge
Sheraton Grand Salzburg offers 168 accommodations with minibars and laptop-compatible safes. Beds feature premium bedding. 100-cm flat-screen televisions come with satellite channels. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers.

This Salzburg hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. Hypo-allergenic bedding and change of bedsheets can be requested. Housekeeping is provided daily.

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  • Pet friendly
  • Restaurant
  • Air conditioning
  • Gym
4.7 out of 5, Exceptional, 1,009 reviews
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includes taxes & fees
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Property amenities

Family friendly

  • In-room crib
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi; wired internet (EUR 10 per stay)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Ski shuttle nearby
  • Limo/town car service
  • Self parking on site (EUR 26 per day)
  • Valet parking on site (EUR 26 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Full breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 6:30 AM to 11:00 AM on weekends; EUR 37 for adults and EUR 37 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Things to do

  • Health club
  • Shopping

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar in bathtub
  • Lever door handles
  • Low-height door lock
  • Low-height view port in door
  • Sign language-capable staff
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 100-cm flat-screen TV with satellite channels

Bedroom

  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: EUR 20 per accommodation, per stay
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 75.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 3.55 per person, per night. This tax does not apply to children under 15 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately EUR 37 for adults and EUR 37 for children
  • Fee for in-room wired internet: EUR 10 per stay (rates may vary)
  • Airport shuttle fee: EUR 75 per vehicle
  • Self parking fee: EUR 26.00 per day
  • Valet parking fee: EUR 26.00 per day
  • Pet fee: EUR 20 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 75.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, Eurocard, and cash. For guests' safety, the property includes a smoke detector in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National rating

Hotelstars Union assigns an official star rating for properties in Austria. This property is rated 5 stars.

Property is also known as

Hotel Sheraton Salzburg
Salzburg Sheraton
Salzburg Sheraton Hotel
Sheraton Hotel Salzburg
Sheraton Salzburg
Sheraton Salzburg Hotel
Sheraton Salzburg Hotel Salzburg
Sheraton Grand Salzburg Hotel
Sheraton Grand Salzburg Hotel
Sheraton Grand Salzburg Salzburg
Sheraton Grand Salzburg Hotel Salzburg

Sheraton Grand Salzburg Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 402 out of 652 reviews
Rating 8 - Good. 178 out of 652 reviews
Rating 6 - Okay. 52 out of 652 reviews
Rating 4 - Poor. 9 out of 652 reviews
Rating 2 - Terrible. 11 out of 652 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were excellent, friendly, professional and knowledgable. I cannot fault the hotel and would thoroughly recommend.
Stayed 4 nights in Nov 2025

10/10 Excellent

Anuradha

Stayed 3 nights in Nov 2025

10/10 Excellent

Scott

Stayed 2 nights in Oct 2025

10/10 Excellent

Richard

Liked: Cleanliness
Stayed 3 nights in Oct 2025

10/10 Excellent

Shiro

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

So great, would stay again

All amazing. Staff, breakfast, location, venue. A plus.
Stayed 2 nights in Oct 2025

10/10 Excellent

Edwin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Don't forget breakfast!

Pleasant from the moment we walked in the door. Helped us with everything we needed. Get the breakfast included...it's a very nice spread!
Stayed 2 nights in Oct 2025

6/10 Okay

matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Refused a refund when I accidentally double booked. Tried to straighten it out 5 minutes later and they refused refund. Cost me thousands. Will not stay there again
Stayed 3 nights in Aug 2025

10/10 Excellent

georgina, SAN PEDRO TLAQUEPAQUE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The propety was beautiful and well take care of and great service from the staff.
Stayed 3 nights in Jul 2025

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This Sheraton Grand property was just perfect. The staff was very friendly and helpful. the rooms Were comfortable. The floors were nice and warm In the bathroom. The bed very Comfortable, overall this is a nice place to stay and experience beautiful Salzburg.
Stayed 3 nights in Jul 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Management and staff were friendly and helpful.
Stayed 2 nights in Jul 2025

10/10 Excellent

abhishek

Stayed 1 night in Jul 2025

10/10 Excellent

juan carlos

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Mercy, Arcadia

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The hotel is very nice. The back of the hotel is Mirabel palace. But it’s a bit far from the city central. The room is very nice and spacious considering it’s in Europe where most hotels have smaller room than the USA. Overall it’s a good hotels.
Stayed 3 nights in Jun 2025

10/10 Excellent

frank

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful Hotel located in the perfect location walking accessible to all the beautiful and historic must see's in Salzburg!
Stayed 2 nights in Jun 2025

10/10 Excellent

James

Stayed 2 nights in Jun 2025

10/10 Excellent

joseph

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The hotel staff was friendly, helpful, and the hotel was very clean. The location was convenient to old town and the castle. I would definitely recommend this hotel.
Stayed 1 night in Jun 2025

10/10 Excellent

Julie

Stayed 1 night in Jun 2025

10/10 Excellent

Soulla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location backing the famous mirabel gardens; comfortable rooms friendly service and wonderful high calibre breakfast buffet
Stayed 3 nights in May 2025

10/10 Excellent

Marianne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location!!
Stayed 2 nights in Apr 2025

10/10 Excellent

Koon Seng

Stayed 1 night in Apr 2025

8/10 Good

Nassar

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The lounge offering free snacks and drinks is amazing
Stayed 1 night in Feb 2025

6/10 Okay

Verified traveller

Business traveller
Liked: Room comfort
Disliked: Property conditions & facilities

Disappointing stay, work needs to be done

Overall we had a disappointing stay, which is a shame as this hotel was once of very high quality. Sadly we were not informed prior to our stay, that there was major construction in the hotel. The rooms and corridors are tired, to the point where carpet is now fraying and we found our air conditioner to be noisy. It definitely does not have the look and feel of a 5 star hotel The covid screens make check-in and check-out impersonal. I have very bad hearing and it was impossible to communicate clearly with the staff because of these glass screens. It was a disappointing start to the trip, and the fact these privacy screens are still installed in 2025 is quite frankly a joke. The restaurant is excellent and the bar staff are quite frankly some of the best in the business. As the shining star in the hotel, they need special recognition.
Stayed 3 nights in Jan 2025

10/10 Excellent

April

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, nice location. Enjoyed the walk along river to old town.
Stayed 2 nights in Dec 2024

10/10 Excellent

mark

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing
Stayed 2 nights in Dec 2024

10/10 Excellent

brandt

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na
Stayed 1 night in Dec 2024