See all properties

Hotel HW Express

3.0 star property
3-star hotel near Costanera Center, connected to a rail/subway station

Choose dates to view prices

Photo gallery for Hotel HW Express

Reception
Free daily buffet breakfast
Front of property
Standard Room
Junior Double Room

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Breakfast included
  • Free WiFi
  • Air conditioning
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
60 San Antonio, Santiago, Región Metropolitana, 8320259
  • Place, Santa Lucia Hill
    ‪4 min walk‬
  • Place, Plaza de Armas
    ‪7 min walk‬
  • Place, Palacio de la Moneda
    ‪9 min walk‬
  • Airport, Santiago (SCL-Arturo Merino Benitez)
    ‪18 min drive‬

Room options

View all photos for Standard Room

Standard Room

Standard Room

8.0 out of 10
Very good
(5 reviews)
  • City view
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Twin Room

Standard Twin Room

Standard Twin Room

10.0 out of 10
Exceptional
(5 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Double Room

In-room safe, soundproofing, free WiFi, bed sheets

Deluxe Double Room

9.4 out of 10
Exceptional
(3 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Double Room

In-room safe, soundproofing, free WiFi, bed sheets

Junior Double Room

10.0 out of 10
Exceptional
(4 reviews)
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

About the area

Santiago

Heart of Santiago.With a stay at this Downtown Santiago hotel, you'll be steps from San Francisco Church and Barrio París-Londres. Municipal Theatre of Santiago and Paseo Ahumada are also within half a mile (1 km).

What's nearby

  • San Francisco Church - 1 min walk - 0.2 km
  • Santa Lucia Hill - 4 min walk - 0.4 km
  • Plaza de Armas - 7 min walk - 0.6 km
  • Santiago Town Square - 8 min walk - 0.8 km
  • Palacio de la Moneda - 9 min walk - 0.8 km

Getting around

  • Santa Lucia Station - 4 min walk
  • Parque Almagro Station - 16 min walk
  • Santiago Intl. Airport (SCL) - 20 min drive

Restaurants

  • ‪Almacruz Hotel y Centro de Convenciones - ‬1 min walk
  • ‪Da Dino - ‬2 min walk
  • ‪Restaurante Vichuquen - ‬1 min walk
  • ‪D'leite - ‬3 min walk
  • ‪Bar Nacional 3 - ‬4 min walk

About this property

Hotel HW Express

3-star hotel near Costanera Center, connected to a rail/subway station
Along with a coffee shop/cafe, there's a snack bar/deli on site. Free breakfast is served daily. WiFi is free in public spaces. An airport shuttle (available 24 hours) is available for a fee. Hotel HW Express also features concierge services and an elevator. A complete renovation of Hotel HW Express was completed in April 2024.

Smoking is allowed in designated areas at this 3-star Santiago hotel.

  • 40 guestrooms or units
  • Buffet breakfast (free)
  • Deli
  • Front desk (24 hours)
  • Concierge
  • Elevator
  • Smoking in designated areas
  • Coffee shop
Hotel HW Express offers 40 air-conditioned accommodations with laptop-compatible safes and hair dryers. LED televisions come with cable channels.

Bathrooms include showers. Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Housekeeping is offered daily and change of towels can be requested.

Similar properties

Restaurant
City Express by Marriott Santiago Aeropuerto Chile
  • Breakfast included
  • Free airport shuttle
  • Pet friendly
  • Free WiFi
4.4 out of 5, Excellent, 1,009 reviews
The price is CA $129
CA $129 total
Apr 24 - Apr 25
City Express by Marriott Santiago Aeropuerto Chile

Property amenities

Family friendly

  • Mini-fridge
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Free offsite parking; reservations required
  • Offsite parking; reservations required
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Limited onsite parking
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available 7:00 AM to 10:30 AM on weekdays and 7:30 AM to 10:30 AM on weekends
  • A coffee shop/cafe
  • Snack bar/deli

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (59 inch wide door)
  • Front entrance ramp
  • Well-lit path to entrance

Room amenities

Entertainment

  • LED TV with cable channels

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Mini-fridge

More

  • Air conditioning
  • Laptop-compatible safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 1:00 AM
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel HW Express

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay the following charge at the property: Chile Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Chile and who pay in foreign currency (e.g., USD).
  • A damage deposit of USD 100 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 30 per vehicle (one-way, maximum occupancy 4)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Mastercard, Diners Club, debit cards, and cash. For guests' safety, the property includes a fire extinguisher in each accommodation.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Hotel HW Express Hotel
Hotel HW Express Santiago
Hotel HW Express Hotel Santiago

Frequently asked questions

How close is Hotel HW Express to the airport?

Hotel HW Express is 11.8 mi (20-min drive) away from the Santiago Intl. Airport (SCL) airport, the closest popular airport to the property.

How much does it cost to stay at Hotel HW Express?

As of Mar 27, 2026, prices found for a 1-night stay for 2 adults at Hotel HW Express on Mar 28, 2026 start from CA $84, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Hotel HW Express have an airport shuttle?

Hotel HW Express offers an airport shuttle 24 hours a day, on request, for a charge of USD 30 per vehicle, one-way.

Does Hotel HW Express offer free breakfast?

Hotel HW Express offers free buffet breakfast on weekdays between 7:00 AM and 10:30 AM and weekends between 7:30 AM and 10:30 AM.

Is there a casino at Hotel HW Express?

No, there is no casino at this hotel.

What time is check-in at Hotel HW Express?

Check-in start time: 3:00 PM; Check-in end time: 1:00 AM.

Is there free parking at Hotel HW Express?

Free parking is not available at this hotel.

Does Hotel HW Express have a pool?

Hotel HW Express does not have a pool.

Does Hotel HW Express have a spa?

There are no spa services available at this hotel.

How close is Hotel HW Express to downtown Santiago?

Hotel HW Express is 1.3 mi away from Santiago.

Hotel HW Express Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 70 out of 114 reviews
Rating 8 - Good. 35 out of 114 reviews
Rating 6 - Okay. 4 out of 114 reviews
Rating 4 - Poor. 5 out of 114 reviews
Rating 2 - Terrible. 0 out of 114 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2025

10/10 Excellent

Johannes

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2025

8/10 Good

Nicolas

Liked: Cleanliness, staff & service, amenities
Great hotel, excellent rooms and locations if one wants to be in town center. Breakfast is ok. One big negative, they refuse to store luggages.
Stayed 1 night in Dec 2025

8/10 Good

Carolina

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The hotel rooms are relatively new and comfortable, the breakfast is good and the location is ace. The only down for us was getting to the hotel and finding out they did not offer to keep luggage in the location. So, we had to wait a couple of hours with our luggage for the check-in time. If you are coming from an international flight consider messaging the hotel and pay the extra for an early check-in.
Stayed 3 nights in Dec 2025

6/10 Okay

Keith A

Liked: Cleanliness
No way to store luggage if arriving prior to check-in or leaving after check-out - one of few hotels with no such availability. Only one key per room allowed. reception is staffed around the clock, but staff is often indifferent. A comfortable bed and quality linens and pillows, as cited in other reviews, a primary reason for choosing this hotel. There was good daily cleaning The room was basically two beds and two small night stands in a small space - a very small closet with just three hangers, no desk or chair - nowhere for a laptop computer or anything else. Bathroom badly designed – door does not open and close easily without ramming oneself. There is no clothes line in the bathroom. Showers have sporadic lukewarm and tepid water, never hot – no way to keep water in the shower, so it gathers on the bathroom floor. No shower soap after asking twice – toiletries not of good quality, I recommend bringing your own. Bathroom had no tissues, no wash cloths, and bad lighting. The small round mirror was the only one in the room. Breakfast was horrendous – an assortment of dry stale pastries, eggs, hotdogs, two corn cereals, orange drink. Hardly anything edible. The hotel is centric and convenient for exploring the historic center and some major museums, as well as the two big Cerros. It's a busy street with lots of busses, though noise was not really an issue. The neighborhood is very dirty with trash and garbage everywhere, and many blocks have an acrid odor of urine.
Small and inconvenient room, but good beds.
Stayed 5 nights in Dec 2025

8/10 Good

sharon

Travelled with family
Liked: Cleanliness, property conditions & facilities
Room clean, nice staff at front desk, helped arrange taxi to airport, and tours. But breakfast was simple. They did not have luggage hold so we had to pay extra to get into our room even though it was ready! Also day we left we had to pay extra for our bags on a tour before going to airport since a late departure! The luggage fees and extra room fee made up for a lower priced hotel. Next time I will verify these things I’ve always took for granted in the past. That really added up!!!
Stayed 3 nights in Dec 2025

10/10 Excellent

Zhao, SURREY

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean, great location, staff is helpful
Stayed 2 nights in Dec 2025

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff very friendly and helpful. Location was great. Breakfast was simple but nice.
Stayed 2 nights in Dec 2025

10/10 Excellent

Jesus

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
I loved the modern boutique style of the hotel, loved the breakfast and Flor is amazing guest ambassador of the hotel. The room comfortable, the location of the hotel is strategic to most historic attractions and Barrio Larrastegui, - worth staying and choosing as your next stay. At night the location is the opposite of the day transit quiet/noisy. A downer is they don't have a storage to hold your suitcases as many hotels but I was refereed to a nearby hotel at a reasonable rate price.
Stayed 4 nights in Nov 2025

10/10 Excellent

Gurcan

Liked: Cleanliness, staff & service, amenities
Everything was good. Location was central. Room was updated. Bathroom was updated and clean. Bed was comfortable. Only issue I had was the coffee served at breakfast. It was weak and low quality
Stayed 2 nights in Nov 2025

8/10 Good

Walter Antonio Gonzalez

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Everything perfect, location, staff, Room.
Stayed 4 nights in Nov 2025

10/10 Excellent

Beatrice

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Efficient service. Note: there's no coffee machine in the room and the included breakfast starts at 7:00 ( 7:30 on Sundays). As most trips outside Santiago start before 7:00, you'll probably miss it. This is, obviously, not the hotel fault, but it's something to keep in mind if you can't function in the morning unless properly caffeinated.
Stayed 4 nights in Nov 2025

8/10 Good

Ramon Alejandro Caballero

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Limited breakfast, too many room restrictions.
Stayed 5 nights in Nov 2025

4/10 Poor

Kun-Won

Travelled with family
Disliked: Amenities, property conditions & facilities
Foods for breakfast are neither tasty nor fresh. The bathroom is too tight. It doesn't suit the categories of a hotel. more like a motel.
Stayed 1 night in Nov 2025

10/10 Excellent

Joaquin

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nos encanto las amenidades de la habitación. Tuvimos una pequeña cocina y una ante sala.
Stayed 7 nights in Oct 2025

8/10 Good

Alejandro

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
thanks
Stayed 3 nights in Oct 2025

10/10 Excellent

Freeda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Los empleados y las empleadas fueron muy amables. La habitación muy limpia. Amé el lugar.
Stayed 4 nights in Oct 2025

4/10 Poor

Dougie

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The negatives: The breakfast was awful — everything tasted cheap, processed, and bland. The servers put out the bare minimum, so after just a couple of guests the food trays were already empty. The area around the hotel is terrible; the staff themselves advised us not to go out after dark. There are drug users and homeless people openly urinating in the street. The hotel also has an absurd policy that does not allow guests in your room. I’ve stayed in hundreds of hotels around the world and have never encountered such a restriction. It’s ridiculous — if I’m paying for the room, I should be free to decide who enters it. To make things worse, most of the staff were rude and unhelpful. We honestly couldn’t wait to leave. Do yourself a favour: avoid this hotel and this area altogether.
Stayed 6 nights in Oct 2025

8/10 Good

mido

Liked: Cleanliness, property conditions & facilities, room comfort
I arrived at noon and didn’t have a place where to store luggage they had me wait until 3 o’clock before I got into my room, which is fair enough if there were no rooms available, but they were plenty.
Stayed 1 night in Oct 2025

10/10 Excellent

Samuel Isaac

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2025

10/10 Excellent

Thiara

Stayed 2 nights in Sep 2025

4/10 Poor

Maribel

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
-
Stayed 1 night in Aug 2025

10/10 Excellent

Radu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

8/10 Good

Cristian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Edgar Rolando Guzmán

Travelled with family
Liked: Amenities, property conditions & facilities
Qué buen hotel y muy buena localización. Gracias al personal del hotel que nos trató muy amablemente y nos dió consejos como turistas, en especial a: Andrea, César, Cristian y Nelly.
Stayed 5 nights in Jun 2025