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Hotel Windsor Suites

Property class: 3
3-star spa hotel near Costanera Center

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Reviews

7.2 out of 10
Good

Popular amenities

  • Spa
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Business services
  • Bar

Explore the area

View in a map
Victoria Subercaseaux 65, Santiago, Region Metropolitana, 8320154
  • Place, Lastarria District
    ‪2 min walk‬
  • Place, Santa Lucia Hill
    ‪3 min walk‬
  • Place, Pontifical Catholic University of Chile
    ‪3 min walk‬
  • Airport, Santiago (SCL-Arturo Merino Benitez)
    ‪19 min drive‬

Room options

View all photos for Double or Twin Room

Double or Twin Room

Double or Twin Room

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 27 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Quadruple Room

Quadruple Room

Quadruple Room

  • City view
  • 37 sq m
  • Sleeps 4
  • 2 Double Beds OR 4 Twin Beds

View all photos for Family Room, 2 Bedrooms (2 Bathrooms)

Family Room, 2 Bedrooms (2 Bathrooms)

Family Room, 2 Bedrooms (2 Bathrooms)

  • City view
  • 75 sq m
  • 1 bedroom
  • Sleeps 7
  • 7 Twin Beds

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About the area

Santiago

Heart of Santiago.With a stay at this Downtown Santiago hotel, you'll be steps from Santa Lucia Hill and Lastarria District. Gabriela Mistral Cultural Center and Pontifical Catholic University of Chile are also within half a mile (1 km).

What's nearby

  • Lastarria District - 2 min walk - 0.2 km
  • Santa Lucia Hill - 3 min walk - 0.3 km
  • Pontifical Catholic University of Chile - 3 min walk - 0.3 km
  • Plaza de Armas - 12 min walk - 1.0 km
  • Palacio de la Moneda - 17 min walk - 1.4 km

Getting around

  • Catholic University Station - 5 min walk
  • Santiago Central Station - 14 min drive
  • Santiago Intl. Airport (SCL) - 20 min drive

Restaurants

  • ‪Bar Alameda - ‬4 min walk
  • ‪Casa Lastarria - ‬3 min walk
  • ‪Starbucks - ‬2 min walk
  • ‪Far Away - ‬1 min walk
  • ‪Café Trieste - ‬1 min walk

About this property

Hotel Windsor Suites

3-star spa hotel near Costanera Center
Hotel Windsor Suites offers its guests a full-service spa. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

A business center and meeting rooms are available. A terrace, tour/ticket assistance, and a garden are also featured at Hotel Windsor Suites.

This 3-star Santiago hotel is smoke free.

  • 1 building
  • 27 guestrooms or units
  • 8 levels
  • Meeting rooms
  • Deli
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
Hotel Windsor Suites offers 27 air-conditioned accommodations with safes and blackout drapes/curtains. Beds feature premium bedding. LCD televisions are featured in guestrooms.

Bathrooms include bathtubs or showers with deep soaking bathtubs and rainfall showerheads. This Santiago hotel provides complimentary wireless Internet access. Housekeeping is provided daily.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages. The spa is open daily.

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A spa area with a hot tub, a standing shower, and a ceiling light fixture.
Hotel Gran Palace
Downtown Santiago
  • Pool
  • Hot tub
  • Breakfast included
  • Parking included
4.1 out of 5, Very good, 196 reviews
The price is CA $86
CA $86 total
Oct 3 - Oct 4
Hotel Gran Palace

Property amenities

Family friendly

  • Laundry facilities
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Area shuttle

Food and drink

  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Full-service spa

Accessibility

  • Elevator

Room amenities

Entertainment

  • 32-inch LCD TV

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Deep soaking bathtub or rainfall showerhead
  • Private bathroom
  • Towels provided

Food and drink

  • Limited room service

More

  • Air conditioning
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 11:30 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 6 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for USD 10000 per night.
  • Cribs (infant beds) are not available.

Property payment types

  • American Express
  • Diners Club
  • Mastercard
  • Visa

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay the following charge at the property: Chile Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Chile and who pay in foreign currency (e.g., USD).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 10000 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. No onsite parking is available. This property accepts Visa, Mastercard, American Express, and Diners Club. Cash is not accepted. 

We should mention

  • One child 6 years old or younger stays free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Hotel Windsor Santiago
Windsor Santiago
Hotel Windsor
Hotel Windsor Suites Hotel
Hotel Windsor Suites Santiago
Hotel Windsor Suites Hotel Santiago

Frequently asked questions

How close is Hotel Windsor Suites to the airport?

Hotel Windsor Suites is 11.3 mi (20-min drive) away from the Santiago Intl. Airport (SCL) airport, the closest popular airport to the property.

Does Hotel Windsor Suites have an airport shuttle?

Airport shuttle services are not available at Hotel Windsor Suites.

Does Hotel Windsor Suites offer free breakfast?

Hotel Windsor Suites does not offer free breakfast.

Is there a casino at Hotel Windsor Suites?

No, there is no casino at this hotel.

What time is check-in at Hotel Windsor Suites?

Check-in start time: 2:00 PM; Check-in end time: 11:30 PM.

Is there free parking at Hotel Windsor Suites?

Free parking is not available at this hotel.

Does Hotel Windsor Suites have a pool?

Hotel Windsor Suites does not have a pool.

Does Hotel Windsor Suites have a restaurant?

Yes, there is a restaurant on site.

Does Hotel Windsor Suites have a spa?

This hotel has a spa, which features massages.

How close is Hotel Windsor Suites to downtown Santiago?

Hotel Windsor Suites is 1.7 mi away from Santiago.

Hotel Windsor Suites Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 41 out of 176 reviews
Rating 8 - Good. 63 out of 176 reviews
Rating 6 - Okay. 40 out of 176 reviews
Rating 4 - Poor. 18 out of 176 reviews
Rating 2 - Terrible. 14 out of 176 reviews

7.8/10

Cleanliness

7.4/10

Staff & service

7.0/10

Amenities

6.6/10

Property conditions & facilities

Reviews

Verified review

6/10 Okay

Liked: Staff & service
Es un hotel antiguo que se quedó en sus mejores años. Guardapolvos de pluma it, cerámicos quebrados, la gente del aseo nunca respetó el “no molestar”. Ya me había quedado ahí años atrás y por eso volví pero después de esta estadía creo que ya no más.
Stayed 5 nights in May 2022
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amplio y tradicional

Habitación grande, pulcritud en general dentro de la habitación, jabones y shampoo pequeños de cortesia. Frigobar funcionando, camas amplias (faltaban respaldos,se corrian al apoyarse), ventanas anti ruido exterior. En general muy comodo.
Stayed 1 night in Mar 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quarantine restricted freedom of movement
Stayed 10 nights in Sep 2021
Verified review

4/10 Poor

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort

Terrible check-in

My check-in was terrible (on 1 June 2021 at 630pm). The woman refused to speak 1 word in English and at the same time she didn't even say "welcome" in Spanish. In fact, the only thing she said was "eight floor" in Spanish. She didn't give me the wifi password and she didn't explain the breakfast arrangements to me (which I found out the next morning was very important as they bring it to your room at a certain time and you don't have it in the dining hall as usual). The airconditioners in nearly all the rooms have their knobs removed so that guests cannot use this feature (despite the hotel advertising that it has airconditioning), so beware of that as well when you book a hotel in summer or in the middle of winter. To the owner of this hotel: Please invest in friendlier and more helpful staff that also speak at least some basic English, if you want people to come and stay at your hotel.
Stayed 1 night in Jun 2021
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente atención del personal del Hotel. Fueron solo dos noches y viaje de trabajo. Lo importante era descansar y se logro.
Stayed 2 nights in May 2021
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente

Todo excelente
Stayed 4 nights in May 2021
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente

Todo bien y rápido No dejan llevar personas de visita durante el día
Stayed 6 nights in May 2021
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelencia

Un lugar tranquilo y apacible para descansar.
Stayed 7 nights in Mar 2021
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buena atención
Stayed 1 night in Apr 2021
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and worthy what it charges - excellent hotel to stay in a business trip, as it was my case
Stayed 2 nights in Mar 2021
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was nice place
Stayed 1 night in Feb 2021
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Buena estadía

Muy bien, buena atención y prestancia a la atención del pasajero
Stayed 2 nights in Jan 2021
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El desayuno fue maravilloso. La Habitación linda y espaciosa, la temperatura muy alta.
Stayed 1 night in Jan 2021
Verified review

6/10 Okay

Disliked: Property conditions & facilities
Acabamento deixou a desejar. Mofo no teto e nas paredes. Pessoal da limpeza muito atencioso, na recepção nem tanto. Não consegui ficar todos meus 14 dias que paguei por problemas pessoais e não me reembolsaram os dias restantes. É barato e bem localizado, apenas.
Stayed 14 nights in Dec 2020
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muy Buena Relación Precio- Calidad

Me encanto. Si bien no es un edificio nuevo y de lujo esta en un lugar privilegiado. Las habitaciones grandes muy grande... Limpio!!! Y el personal muy amoroso..!!! Me hicieron huevos de desayuno!! Siempre pedir una Habitación con vista al Cerro Santa Lucía
Stayed 1 night in Dec 2020
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
While the employees were nice people, the services not so much! Cleanliness is subpar, it feels like it hasn't been renovated in 30-40 years and the furniture looks just as old, linnens and towels and everything else is old and used. Didn't have a chance to try the breakfast so can't comment on that. Location seems OK.
Stayed 3 nights in Dec 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Todo perfecto

Habitación amplia
Stayed 2 nights in Dec 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location

We've arrived very early in the morning but the hotel staff was allowed us for early check in. Although, when we've been there, it's very spooky, feel not safe at all. But, it's very lovely area with the arts and stroll, and it's very safe. It's very convenient to walk around the city from the hotel, or take a metro.
Stayed 2 nights in Mar 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Recomendo

Hotel cult com excelente atendimento e limpeza. Localização privilegiada próximo ao bairro Lastaria. Café da manhã básico.
Stayed 7 nights in Feb 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy lindo lugar, muy amplias las habitaciones. Muy buena la atención y jubilación.
Stayed 8 nights in Feb 2020
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities

Boa

Foi boa. Hotel simples porém muito bem localizado. Ótimo custo benefício.
Stayed 4 nights in Feb 2020
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities, room comfort

Poderia ser melhor

O hotel tem uma excelente localização. Viajamos em um grupo de nove pessoas. Os quartos de casal eram excelentes. Quartos amplos e confortáveis. Porém 5 pessoas do nosso grupo ficaram em um quarto denominado familia. Esse quarto era divido em duas acomodações mas para a nossa surpresa ar condicionado somente em uma das partes. Se não bastasse a agua no chuveiro não esquenta. Quando questionados a recepção do hotel nos disse que nada poderiam fazer. Outro destaque negativo é o café da manhã. Simplesmente terrível. Nao tem frutas. O suco é de pó. Apenas pão de forma com apresentado (presunto de segunda categoria) e queijo. Quase não a reposição. O café é do tipo Nescafé. Não oferecem um bolo. Absolutamente nada.
Stayed 7 nights in Jan 2020
Verified review

4/10 Poor

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The hotel location is convenient but hotel seems run down and lack of maintenance. While the manager and staff are helpful but couldn’t do much.
Stayed 2 nights in Jan 2020
Verified review

4/10 Poor

Disliked: Cleanliness, property conditions & facilities

Não recomendo

Se puder, fique em outro hotel. Não recomendo, fiquei insatisfeito com o hotel.
Stayed 8 nights in Jan 2020
Verified review

2/10 Terrible

Disliked: Staff & service
FATAL! Cancelé mi reservación con 1 mes anticipado a la estadía. La razón: la situación social de Chile. El hotel se negó a reembolsar el pago que ya había hecho. Alegaron que en Chile la situación era normal. Escribí correo electrónico directamente al Hotel. Nunca me contestaron. Tampoco me han devuelto NADA del dinero. La reservación pagada era por 2 noches. No quiero ni pensar cómo sería el trato a los clientes. NO LO RECOMIENDO A NADIE.
Stayed 2 nights in Dec 2019