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Novotel Santiago Providencia

4.0 star property
Family-friendly 4-star hotel near Costanera Center

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Photo gallery for Novotel Santiago Providencia

Lobby sitting area
Lobby
Lobby
Exterior
Exterior

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Spa
  • Pet friendly
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
Avenida Holanda 222, Providencia, Santiago, Santiago, 7510084
  • Place, Costanera Center
    ‪4 min walk‬
  • Place, Gran Torre Santiago
    ‪9 min walk‬
  • Place, Clínica Indisa
    ‪20 min walk‬
  • Airport, Santiago (SCL-Arturo Merino Benitez)
    ‪21 min drive‬

Room options

View all photos for Superior Room, 1 King Bed with Sofa bed

Superior Room, 1 King Bed with Sofa bed

Superior Room, 1 King Bed with Sofa bed

9.2 out of 10
Wonderful
(17 reviews)
  • 25 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed
  • City view

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed

Superior Room, 1 King Bed

9.4 out of 10
Exceptional
(87 reviews)
  • 25 sq m
  • Sleeps 2
  • 1 King Bed
  • City view

View all photos for Superior Twin Room

Superior Twin Room

Superior Twin Room

8.2 out of 10
Very good
(27 reviews)
  • 25 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Executive Room, 1 Queen Bed

Executive Room, 1 Queen Bed

Executive Room, 1 Queen Bed

9.4 out of 10
Exceptional
(3 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Room, 2 Twin Beds

Executive Room, 2 Single Beds

Executive Room, 2 Twin Beds

  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 1 Double Bed - Accessible

Standard Room, 1 Double Bed - Accessible

Standard Room, 1 Double Bed - Accessible

  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Suite, 1 King Bed

Minibar, in-room safe, desk, laptop workspace

Superior Suite, 1 King Bed

  • Sleeps 2
  • 1 King Bed

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Ola Santiago Providencia, Tapestry Collection by Hilton

Providencia
  • Pool
  • Kids pool
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  • Free WiFi
4.7 out of 5, Exceptional, 727 reviews
The price is CA $126
CA $126 total
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Ola Santiago Providencia, Tapestry Collection by Hilton

About the area

Santiago

Providencia stay.Within a 10-minute walk of this Providencia hotel, you'll find Costanera Center and Vivo Panorámico. Also, Drugstore is within half a mile (1 km) and Clínica Indisa is within 2 miles (3 km).

What's nearby

  • Costanera Center - 4 min walk - 0.4 km
  • Apoquindo - 4 min walk - 0.4 km
  • Gran Torre Santiago - 9 min walk - 0.8 km
  • Vivo Panorámico - 9 min walk - 0.8 km
  • Clínica Indisa - 20 min walk - 1.7 km

Getting around

  • Tobalaba Station - 6 min walk
  • Matta Station - 8 min drive
  • Santiago Intl. Airport (SCL) - 28 min drive

Restaurants

  • ‪Zhong Li - ‬3 min walk
  • ‪Los Canallas - ‬2 min walk
  • ‪Etienne Marcel - ‬1 min walk
  • ‪La Naranja Mecánica - ‬3 min walk
  • ‪Restaurante Les Casielles - ‬1 min walk

About this property

Novotel Santiago Providencia

Family-friendly 4-star hotel near Costanera Center
Novotel Santiago Providencia offers its guests an indoor pool, a sauna, and a fitness center. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet.

A business center and 6 meeting rooms are available. Spa services, a terrace, and a complimentary children's club are also featured at the family-friendly Novotel Santiago Providencia.

This 4-star Santiago hotel is smoke free.

  • 1 building
  • 178 guestrooms or units
  • 18 levels
  • Built in 2018
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Terrace
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
Novotel Santiago Providencia offers 178 accommodations with minibars and laptop-compatible safes. LED televisions come with cable channels. Bathrooms include complimentary toiletries and hair dryers.

This Santiago hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages and massages.

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Ola Santiago Providencia, Tapestry Collection by Hilton
  • Pool
  • Kids pool
  • Parking included
  • Free WiFi
4.7 out of 5, Exceptional, 727 reviews
The price is CA $126
CA $126 total
Feb 21 - Feb 22
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Property amenities

Family friendly

  • Babysitting (surcharge)
  • Free children's club
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: CLP 13,900 for adults and CLP 13,900 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Free children's club
  • Gym
  • Indoor pool
  • Sauna

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar in shower
  • Grab bar near toilet
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • LED TV with cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Food and drink

  • 24-hour room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Heating (climate-controlled)
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: CLP 33520 per pet, per night
  • Only dogs and cats are allowed
  • Weight limit: 33 lbs per pet
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay the following charge at the property: Chile Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Chile and who pay in foreign currency (e.g., USD).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately CLP 13900 for adults and CLP 13900 for children
  • Pet fee: CLP 33520 per pet, per night
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. No onsite parking is available. This property accepts Visa, Mastercard, American Express, Diners Club, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a first aid kit, and window guards in each accommodation. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Novotel Santiago Providencia Hotel
Novotel Providencia Hotel
Novotel Providencia
Novotel Santiago Providencia Hotel
Novotel Santiago Providencia Santiago
Novotel Santiago Providencia Hotel Santiago

Novotel Santiago Providencia Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 658 out of 959 reviews
Rating 8 - Good. 209 out of 959 reviews
Rating 6 - Okay. 54 out of 959 reviews
Rating 4 - Poor. 24 out of 959 reviews
Rating 2 - Terrible. 14 out of 959 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Youssef

Stayed 2 nights in Oct 2025

10/10 Excellent

Alan

Stayed 6 nights in Oct 2025

10/10 Excellent

Vania

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff, very clean, great food and service
Stayed 4 nights in Oct 2025

8/10 Good

Hong Yeong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff here are attentive and helpful. Stayed here for our pre & post Patagonia trip.
Stayed 3 nights in Sep 2025

10/10 Excellent

Carolina, sao paulo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
2 blocks from the Costanera mall, super conviniente… I loved my stay
Stayed 2 nights in Aug 2025

10/10 Excellent

Juan Carlos Rodriguez

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Almost everything was good except for one of the employees I believe her name was Christy but she was rude because she acuses me that I was reserving for one person and was other but at the time I checked in I paying for the second person but I add one more day but they never tell if the charge for it but. This person wasn’t professional because it was easy just to inform that was some amount due. Make me feel like a delinquent I was for first time in chile everything was great except for this person she was working on Friday around 4pm
Stayed 3 nights in Sep 2025

10/10 Excellent

Xiao

Stayed 1 night in Aug 2025

6/10 Okay

Stephen

Ok

It was ok. Affordable, clean, small room.
Stayed 3 nights in Sep 2025

10/10 Excellent

nisha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were super helpful! Rooms were clean and quiet.
Stayed 2 nights in Aug 2025

10/10 Excellent

Valeriya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is really great for a stay in Santiago. It is located in the Providencia neighborhood (very safe all times of the day) and has easy access to delicious dining and sight-seeing. The hotel breakfast was very good and rooms were clean and fairly modern. Staff was very friendly and helped me find the nearest ATM's. Metro stop Tobalaba is very close walking distance and the city's historic district is a short cab ride away.
Stayed 4 nights in Jul 2025

10/10 Excellent

Deanna

Liked: Cleanliness, staff & service, property conditions & facilities
A nice, well-maintained hotel in a safe/convenient area. The breakfast had a very large variety of pastries (a gluten free sandwich can be ordered on request), some fruit and cereals, cheese and meat, and three hot items (scrambled eggs and usually some kind of sausage or eggplant with melted cheese). Seems to cater mainly to Spanish and Portuguese speakers (eg. the restaurant does not have an English menu). The staff were helpful and we enjoyed our stay.
Stayed 7 nights in Jul 2025

10/10 Excellent

Randoll

Stayed 4 nights in Jul 2025

10/10 Excellent

jaime cesar

Liked: Cleanliness, amenities, property conditions & facilities
Near a huge mall and near to the tallest building in Latin America
Stayed 3 nights in Jun 2025

10/10 Excellent

Rahul

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This is an excellent hotel at the level of a Marriott or Hilton. Its safe, convenient and everyone was friendly.
Stayed 2 nights in May 2025

10/10 Excellent

Hector

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 1 night in May 2025

10/10 Excellent

Monica Fernanda

Liked: Amenities
Stayed 3 nights in May 2025

6/10 Okay

Jose

Liked: Cleanliness, property conditions & facilities
They don’t let you check in after 3 PM and our flight get there at 7 AM and then I’ll let you check out late. You have to be out of there at 11:30.
Stayed 3 nights in May 2025

8/10 Good

Roberto

Liked: Cleanliness, staff & service, amenities
Very comfortable rooms with good amenities. Breakfast are really good.
Stayed 4 nights in May 2025

10/10 Excellent

Sava

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location!

This hotel is a great location, easy walking distance to most sites. Staff are freindly and rooms are clean.
Stayed 4 nights in Apr 2025

10/10 Excellent

JENNIFER

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The suite for the week was perfect. They cleaned the room every day and it was great. Absolutely going back.
Stayed 6 nights in Apr 2025

10/10 Excellent

Jasper

Stayed 1 night in Apr 2025

4/10 Poor

Rossana, Santa Monica

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the Novotel chain very much, however our experience with Novotel Santiago Providencia was very poor. The room we SPECIFICALLY book for a view on a high floor was facing a WALL OF THE OTHER BUILDING. The WHINEY guy at the front desk said "you only said high floor". No, no we didn't... The bath towels not only were stained with god only knows what and full of holes or shaved half way through. The floors in the room were filthy, full of dust and dirt, next to the headboards especially. We got sick from eating the undercooked eggs and other parts the buffet were just nasty. The chairs were thoroughly stained and unclean. The coffee machine was out of order but the staff offered Nespresso coffee for a fee. The breakfast staff were awful and unpleasant to deal with. They obviously did not want us there. I regret my stay at Novotel Providencia and will NEVER RETURN.
Stayed 3 nights in Apr 2025

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 3 nights in Mar 2025

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

An OK hotel in good neighborhood

Our stay at Novotel Santiago Provedencia was OK. The front desk was not that friendly. Not all of the front desk staff spoke English. The quality of towels were not good in the room. The breakfast was very good. The hotel location is good and in a safe neighborhood.
Stayed 3 nights in Mar 2025

10/10 Excellent

Hui

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service. Friendly and professional staff.
Stayed 1 night in Apr 2025