I knew this was an older, more quaint hotel so I was prepared for it to be a little run down, have a certain smell, etc. The room was clean-ish. The smell of overpowering cleaning supplies told me they were trying to cover up the old smoke smell that lives in the hotel. We had a lizard and mosquitoes in our room, ok - not too big of a deal, we're in FL. Our air conditioner quit working. I called the front desk and after Bill looked at it for 30 minutes he tried to mansplain that it was cutting off because the table was in the way...eyeroll. He offered us another room. Once we got into that room the smell from the people smoking outside was coming in. Once again, I called the front desk and told him we could no longer stay and needed a refund. At midnight, and after dealing with the AC issues for an hour, Bill told me I was being "ridiculous." Look, I get things happen that are out of your control, but not having AC in FL is not being "ridiculous." Bill, you really should find another job if you think people being able to sleep in a smoke-free and cool environment is being "ridiculous."
