Book a hotel near NOW Arena, Chicago

"Needs updating and not that clean as to compared to other hyatts I stayed at. "

"Would have given the hotel a 5 star rating but in the morning we were sitting in our room and a large centipede was climbing on the wall behind the tv. Otherwise place is great. "

"The location was convenient. The room itself was nice. One of the elevators was not working. We were not given fresh towels daily. The breakfast was sub par. I expected more from this hotel. "

"Nice location and huge building, an clean room. But it is currently being renovated, so the public areas are mostly inaccessible."

"I just overslept for 6 hours and they didn't return my deposit"

"The front desk lady from Friday-Saturday evening was amazing. She was helpful, on the ball and very pleasant. The Saturday night-Sunday front desk woman left something to be desired. A lot actually. I asked for extra towels and she gave me the 3rd degree and was incredibly rude about it. The pool was almost always out of towels and the size was much smaller than I expected. The hot tub was very well sized and perfect temperature all weekend. The water in the hot tub almost always has some of weird brown stuff from the siding floating in it and you can tell the walls and such could use some updating. Our room was nice, loved the flooring, but the AC unit was leaking significantly and the TV barely worked. There was water damage on the bottom of the bathroom door from people hanging wet things, and there is an unpainted patch in the middle of the bathroom wall. The mini fridge and microwave worked, but the fan made a weird noise when running in the “living room” and the desk bulb didn’t work. We had hot water and good water pressure though, which is a huge plus."