Book a hotel near NOW Arena, Chicago

"I thought the room was very clean until I dropped my lipstick and had to hunt for it. Not good under bed and food under the floating head board. The breakfast buffet was very good with many choices."

"Clean"

"The young woman behind the desk when I checked into was untruthful and very aggressive twords me. On the Expedia site it's tells me to make sure that I call the hotel before I check in about my room, my accommodations and I did a couple of time's the morning before going to the hotel and check in to make sure that' the room that I booked had a walk in shower because it was a must for me, a deal breaker. The couple times that I called and spoke to the young lady about my room and if it had a walk in shower she said yes both time's over the phone on the morning of check-in.I got up to my room and began to unpack.I went to use the bathroom and noticed that it was a tub and no walk in. I called the front desk calmly and peacefully asking why did you tell me that my room had a walk in shower when it doesn't. The young lady denied ever saying that to me. She continued to be combative and very aggressive, saying that she never said that ( calling me the lier), she then said that I should gather all my things and that she would refund me the money and have me out of the hotel in 5 minutes.She was horrible not hospitable. I am deemed disabled by the SSI Administration. "

"Ok"

"Room was very clean and spacious. "

"The room was clean and most staff members weren't very friendly. Very slow drain in the shower. Spider webs on the lampshade. Very thin walls, which would have been bearable if the staff weren't speaking loudly in the morning."