6/10 – Acceptable
Hicham
Voyage en famille
29 mars 2024
Points forts : Propreté, commodités et état et installations de l’hébergement.
The loft is lovely, new construction with an open space and modern design.Situated in a secure neighborhood, close to great dining spots, shops and amenities. Access is easy, with a free covered secured parking. The queen bed was comfortable and the kitchen was well stocked. The check in/check out information guide is clear and easy to follow. Now for the CONS. There was no 2nd bed as listed. After reaching out we had to wait few hours in the loft with no updates. Even Expedia couldn’t get a hold of them. Finally, after missing dinner they came unannounced and dropped an air mattress which was super uncomfortable and kept deflating throughout the night. The temperature was getting stuck at 55 no matter what we did. The week we stayed in Seattle the high was 52 and the low 42. We reached out to them but no answer.Through trial and error, we were able to somewhat fix it, but since it’s set to follow a certain schedule,we had to manually raise it every 2hrs or the loft will be uncomfortably cold. The washing machine is brand new, but with our luck, it wouldn’t run, the ‘clean washer’ light kept flashing, we couldn’t run a cycle. reached out few times, they answered annoyed with ‘will let maintenance know and will get back to you’ Needless to say, they never did. We ended doing laundry at our daughter’s dorm. The loft is great but customer service is subpar. Beside the hiccups and customer service it was good.