4/10 Poor
Vicky
Travelled with family
Mar 24, 2025
What I did NOT like. Was marketed as Resort and Spa. Hot tub was green colored, spa was minimal with no information (brochures). We stayed 4 nights and were put in a room that was enclosed with no views of what resort advertised as great views. I requested a room change and was told by one receptionist to check back in the morning and they would accomodate this change. When I went the next morning, it was a diff. person who told me we would have to change rooms again after 2 nights. NOT customer service oriented. Was really just a hotel that did not have extra amenities and was EXPENSIVE for this. IBefore making reservations, I specifically asked about the pool and hot tub. Pool was too cold and as I mentioned the hot tub did not look like it was being maintained given the green color of the water so we did not get it. Additionally, room did not include microwave as I was told and the ice machine near our room did not work. Our main light fixture in the room blinked on and off before it would work and the toilet ran often before shutting off. Overall lack of maintenance. I would NOT recommend this place and I felt mislead by the resort and spa description - Vicky
Vicky
Stayed 4 nights in Mar 2025