4/10 Poor
Britney
Travelled with family
Mar 22, 2025
This property has been updated; however, it wasn’t quality updates. The AC is positioned at the head of the bed so it blows in your face while you sleep, which was annoying and made it difficult to sleep. We were there for 5 days and they never came by to clean the room, restock towels, etc and there wasn’t a mop to be able to tidy up on our own. The hotel states it offers breakfast but don’t get your hopes up - it consisted of cereal, bagels, orange juice, and coffee. The property has a sauna and hot tub but no pool. The pictures reflect a game room with a pool table, but they either didn’t have it or it was unavailable during our trip. The location of the property isn’t bad, it’s conveniently located about a 5 min drive from the mountain and is near restaurants and grocery stores. The next time we visit Steamboat we will not stay here. Highly recommend viewing the property details on their website or calling prior to booking through Expedia because the Expedia post didn’t reflect that the property would be under construction or some amenities may not be available during our stay. After booking, I received a direct message from the hotel letting me know that the sauna, hot tub, and games would be unavailable during our stay. I contacted the hotel who refused to refund me or allow us to transfer our booking to their sister property and Expedia stated there was nothing they could do either. Just be aware the post may not be accurate of what you will receive!
Britney
Stayed 4 nights in Mar 2025