The staff was kind and courteous; the hotel was quiet and offered great views of the community, and it was only a 6-minute walk from the Ximen night market.
However, there was a seriously horrible ANT 🐜 infestation. When we arrived at the hotel, we noticed tiny ants outside our room door. We went to bed and woke up the next morning to find ants had infested our luggage and bags — not just a few, but a whole colony. We took videos and reported it to the hotel staff, who sincerely apologised and offered ant spray for our belongings- nothing more. However, since we knew this spray contained chemicals that weren't good for us due to our allergies, we declined and had to deal with the frustration of knocking off and cleaning out our bags.
I was so embarrassed during our taxi ride to the airport, as ants were crawling out of my husband’s backpack onto his shoulders. Even at the airport, going through customs, I looked ridiculous trying to knock ants off him.
Hotel management must urgently remove the carpet from the entire building, including the elevator, as it emits a damp, moldy smell. They also need to address the severe infestation issue. This negligence poses a serious liability for tourist and anyone considering staying there. Our 23-hour flight from Taiwan left us exhausted, and upon returning home, we had to wash, sterilize, and vacuum our luggage to ensure these ants would infest out home. Here are screenshots- Expedia did not offer the option to upload videos