The good:
Room was clean, staff was courteous.
Night market on Tuesdays and Saturdays.
The bad -- restaurants
No restaurants within walking distance that would serve dinner, except going to the Sheraton Hotel across the street, which is a sister hotel with the same owner. You can also buy food at the nearby 7-11.
The worse -- shuttle services
The hotel advertised free shuttle service, but the frequency is a joke! It only provides drop offs before 10:00 am, and pick up service doesn't start until 4:20pm. If you arrive in the morning or depart in the evening, you are on your own (unless you want to spend hours at the airport or train station). What is worse is that this info was not provided at the time of booking (or at least indicates "limited frequency" ). Further more, the shuttle service is provided by the same vehicles and drivers from Sheraton, which runs every 1.5 hr. through out the day but only selected runs are provided to Holiday Inn guests).
The worst -- Unorganized management:
We requested late check out for 12:00, and got a call from the front desk at 11:45 telling us it was time to check out (later she said that she didn't see the late check out request).
I booked the shuttle service to be picked up at the airport. When I got on the shuttle, the driver said the info he received was to pick me up at the train station. Luckily he had another guest to be picked up at the airport, otherwise he would not have made a stop at the airport and I would be screwed!
