2/10 Terrible
Vanessa
May 31, 2025
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had booked a room 2 months prior to my stay and while checking in I was told it was not in the system for whatever reason. I end up getting the room that seemed to be in an okay condition but apparently the cleaning crew do not do a thorough job. On my second night there, while in bathroom I had dropped something that went under the bathroom vanity, I went to grab it and saw somebody's dirty underwear under there also. I knew I was going to be leaving first thing in the morning so I left it at that and didn't say anything. 6:00 a.m. in the morning, I went down to the lobby to try to check out and the doors were locked. I went back every 30 minutes up until 7:30 to try to check out and the doors were still locked and no one answered the calls I made. I literally had to walk all over the complex trying to find another way out to my car so I could leave and catch my flight on time. Even when I landed back home in another state, I had called to inform them that I left the hotel Key in the room because I had no other choice, no one answered the phone then also.
Vanessa
Stayed 3 nights in May 2025
