4/10 – Médiocre
Cheryl B., Houston, TX
15 juill. 2024
Beware few or no reviews
The bed was so bad we had to leave. The view off the very small balcony was of a pile of construction materials. The towels were very thin and one had a green fuzzy spot on it. Housekeeping did replace the towel when requested. Toilet paper and paper towels were extremely thin. Silverware was the cheapest I've ever seen. The only outdoor seating was at black metal tables and chairs on a patio at the edge of the parking lot with no umbrellas or other protection from the sun in 90°+ heat.
When I told the front desk person we were checking out early because of the mattress, he offered me a mattress topper. I declined and requested a refund for the remaining three nights of our reservation. Received a phone call later from someone else asking if I wanted to be moved to a different unit with upgraded bedding which I declined because I had already booked another hotel. Received a second phone call from the manager who apologized and explained that the employee should have offered an upgrade immediately. He kindly processed a refund for two nights, which did not include the VRBO fees. I then spent 45 minutes in a chat with Vrbo who ultimately said the manager would be making the final decision.
This is a very old group of condos that are individually owned. They appear to have replaced the flooring and perhaps a couch and chair. Other pieces of furniture were damaged.
Cheryl B.
Séjour de 3 nuits en juillet 2024